13 Reviews of Ray Catena INFINITI - Service Center
Great service, recommend to anyone with a infinity car, Super fast & efficient, i didnt really have to wait long Super fast & efficient, i didnt really have to wait long More
Everything was great . Nick and staff were very helpful .my car was in and out and running great now . Nick and staff were very helpful .my car was in and out and running great now . More
Let me first say that I have never complained about a business in my life but I could not let this one go. I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, 842 US-1, Edison, NJ on March 14, business in my life but I could not let this one go. I brought my car, a 2014 Infiniti QX60, to Edison Infiniti, 842 US-1, Edison, NJ on March 14, 2023. I explained to Matthew Scalia, the Service Advisor, that my check engine light was on and my car was idling high. He was polite and I got a loaner and left. On March 15, 2023 I was informed by Matthew that I needed MAF sensor, air filter, bank 1 catalytic converter and bank I O2 sensor with one time used parts for $3,622.52, a used transmission for $6,693.56, fix my sun visor for $315, fuel and induction cleaning $279.95 and brake fluid $229.95 for a grand total with tax of $12,091.26. I told him I was picking up my car. Took my car to a local honest garage and my car was properly diagnosed and needed a MAF sensor, air filter and O2 sensor only. I car was fixed for $1,127.79. The catalytic converter did not come up as a diagnostic at all and I definitely did not need a transmission. I am thoroughly disgusted. SHAME ON INFINITY. I would never step foot in there again and warn anyone to beware of these crooks. More
Excellent Professional Courteous Service thanx will definitely come back thanks again Very knowable staff regards j m definitely come back thanks again Very knowable staff regards j m More
Customer service was amazing, the personnel were polite and helpful. The work was done fast as on time. and helpful. The work was done fast as on time. More
Service can be improved with detail information about car level report and car should be washed. level report and car should be washed. More
Great service, friendly team. It was really easy to schedule and the service time was good. The communication is their strong suit and all in all I am very happy with their servic It was really easy to schedule and the service time was good. The communication is their strong suit and all in all I am very happy with their service. More
I called and received very rapid response to my request. When I went tiger my car repaired they explained the problem and how to get it fixed When I went tiger my car repaired they explained the problem and how to get it fixed More