Eden Prairie Nissan - Service Center

From the moment I met Ashlee Carlson, I knew that I was in good hands. I truly felt that she was actually looking out for what was best for me and the maintenance of my vehicle. Ashlee took great care in m in good hands. I truly felt that she was actually looking out for what was best for me and the maintenance of my vehicle. Ashlee took great care in making sure I was happy with whatever I chose and worked very hard to make sure that I was received the best deal for my car I could achieve . She was a pleasure to work with and made what could be a negative experience into a positive one. Thank you! More

My Maxima has over 200K with the help of everyone in the Feldmann Nissan Service Center. My service advisor Ashlee has been extremely nice, and even more helpful when explaining what is going on with my sup Feldmann Nissan Service Center. My service advisor Ashlee has been extremely nice, and even more helpful when explaining what is going on with my super old car. She does the little things that makes the experience that much better. Whether its an oil change or a major repair, I know that my rusty gem may not look the best, but will run like Forest Gump. Thank you for keeping me on the road. Jose. More

My overall experience with Feldmann's was fabulous. I worked with both Ashlee Carlson in service and JR Gonzalez for my extended warranty. Ashlee was very approachable,professional and accommodating. I worked with both Ashlee Carlson in service and JR Gonzalez for my extended warranty. Ashlee was very approachable,professional and accommodating. JR Gonzalez was by far the most polite and respectful Business Manager I've ever worked with. The new dealership was impressive and I loved the fact my car was detailed to perfection when I left!! More

I had a great overall experience at Feldmann Nissan from the moment I walked in the door until I was driving out of the lot. Ashlee Carlson was very friendly and provided information and updates while I wai the moment I walked in the door until I was driving out of the lot. Ashlee Carlson was very friendly and provided information and updates while I waited. I knew exactly what was being done to my truck and why it was being done. I couldn't argue with the amount I payed comparative to other dealerships and I was happy with the car wash as well! Overall a great experience! More

Ashlee is such a considerate service advisor and I would hesitate for a second to recommend her to my friends and family. She is the pride and joy of the service area! hesitate for a second to recommend her to my friends and family. She is the pride and joy of the service area! More

Every time I need assistance with a Nissan accessory Amanda is always a pleasure to work with and gets me the parts as quick as she can. I highly recommend feldmans for any service they are a great dea Amanda is always a pleasure to work with and gets me the parts as quick as she can. I highly recommend feldmans for any service they are a great dealership from top to bottom. More

i own a mercedes- benz ,i did have a good experience with the service i would like to thank abbes for helping me get the car serviced at fielmann nissan i would refer my friends and family to fieldmann the service i would like to thank abbes for helping me get the car serviced at fielmann nissan i would refer my friends and family to fieldmann dealership More

Ashlee was so thorough, helpful and kind. It makes me Ashlee was so thorough, helpful and kind. It makes me realize that I will come back for future service. Thank you for the top notch service. Ashlee was so thorough, helpful and kind. It makes me realize that I will come back for future service. Thank you for the top notch service. More

First I must say that the people and the service at Feldmann are always congenial and helpful. The facilities are comfortable and have free coffee, cookies, and even complementary shoe shines and mani Feldmann are always congenial and helpful. The facilities are comfortable and have free coffee, cookies, and even complementary shoe shines and manicures for those interested. I've had issue with my iPad connecting to their WiFi. It shows a strong signal, but for whatever reason I can't get data to flow...even bring up my email. I tried several different apps, and even tried the same with my Android phone....but could not effectively use their wireless. I conversed with other customers who have had similar issues. Not really a huge problem as I always bring a book as a backup. My primary issue/complaint (and I don't think this is necessarily a unique Feldmann trait) is their ability to find problems every time I come in for a simple service. I just bought my car (2010 Maxima) from them 4 months ago where there was "full inspection" done before finalizing the sale. I come in for a 1000 mile inspection (free of charge) and a $15 oil change, and the first thing they find is my battery is really bad. They said it's so bad, that they had to jump it to get it back into the service area. This is concerning only because in the 4 months I've had it, it NEVER failed to start, even at -10 below C. Yet I start it and drive it in without a problem, and they say it wouldn't start when they went to move it. Hmmmm. They replaced it for a mere $200 that they discounted a little for me after I referenced a service coupon online. Second, they say my tires have dangerously low tread wear. Another wow....they weren't dangerous 4 months ago when they sold it to me. Now they want to put 4 new tires on with options starting at $1000. I passed on the tires (as I know I can get the same ones quite a bit cheaper elsewhere), but I did get the battery so that I didn't have my car die the minute I leave their dealership. The battery did come with an 84 month warranty which parallels the warranty I purchased when I bought the car, "so I got that going for me....which is nice". I get that dealers have to make a profit. I mean, who's gonna pay for the shoe shine guy's time, right? My problem on this particular visit (though again, not a unique up-sell dealership experience) was they just sold me this car in October...and amazingly it already needs $1500 worth of work, and all on stuff NOT covered by the warranty I purchased. It's possible my use pattern might have influenced the battery being run down and my tires getting to a concerning shallowness, but again...never had issues with tire slippage or my car starting before I went in to see them. Again, this is not unique, as I had the same experience at a Honda dealer for my 2005 Odyssey. Lucky for me, I know a nice an honest guy who does work out of his garage that has done fantastic work for me and my extended family. He even tells me if the work should be covered under warranty by the dealer. He will be my first stop every time I need work done. More

My husband and I love getting new cars at Feldman and having them serviced there as well. We are always greeted promptly, and Jesse Nelson goes over and beyond to not only make you feel comfortable, but having them serviced there as well. We are always greeted promptly, and Jesse Nelson goes over and beyond to not only make you feel comfortable, but to get your car serviced and back to you in a timely manner. We love working with him for all of our cars. We have never had a bad experience and we enjoy our visits. I would highly recommend anyone getting a car at Feldman's - through Jesse Nelson. More