Eden Prairie Nissan

If you need to lease or purchase a car, then go see Phil Trovato and Feldmann Nissan. Phil is fantastic. He walked us through the car selection and purchase process with class. He laid out our options and t Trovato and Feldmann Nissan. Phil is fantastic. He walked us through the car selection and purchase process with class. He laid out our options and then made thoughtful recommendations. Contrary to certain salesman stereotype, he was never pushy or overbearing. It certainly explains why my in-laws recommended that my wife and I visit with Phil and Feldmann when our 10 year compact died on the side of the road. Phil was a great partner in the purchasing process. We knew at every step that he was working hard to make sure that we got a great deal. More

Jesse did a fantastic job of listening to what I was needing in my next car, and with Troy's fantastic way with numbers I was also able to get some of the comforts I wanted! Great dealership with fantas needing in my next car, and with Troy's fantastic way with numbers I was also able to get some of the comforts I wanted! Great dealership with fantastic employees. More

Jim got me every deal possible! I have worked with Nissan for years without issue. They always give me good cars, and they help me maintain those cars well. Nissan for years without issue. They always give me good cars, and they help me maintain those cars well. More

I've known Jesse for several years now. We first met Jesse shortly after the birth of our first child as we were car shopping. Jesse connected with us right away and was so easy to work with. He didn' Jesse shortly after the birth of our first child as we were car shopping. Jesse connected with us right away and was so easy to work with. He didn't pressure us - he understood our needs and knew that we were long-time Nissan owners and Feldmann customer. It was the easiest car buying experience I had ever had (he even rocked our baby for us while we went on a quick test drive). I can always count on Jesse to be there when I need something either from a service or sales perspective...He is customer focused and a fantastic asset to Feldmann Nissan. Now that Jesse is in Service, We hope to continue doing business with Jesse and Feldmann's for many years to come. More

Amanda was extremely kind and helpful with her duties. She comes to the customer after they agree to purchase a vehicle and explains other offers that are available. She doesn't push to make the purchase She comes to the customer after they agree to purchase a vehicle and explains other offers that are available. She doesn't push to make the purchase, rather she informs them we can put into a wish list for future. She has the knowledge and training to do her job effectively and has a very good attitude towards all customers. I thank Amanda for her assistance! More

This is my 4th car from the dealership. I worked with Mark this time and it was the best experience I have had. He is friendly and detailed without the typical salesperson pushiness. Definetly see Mark Mark this time and it was the best experience I have had. He is friendly and detailed without the typical salesperson pushiness. Definetly see Mark when you are looking for your next car/truck. He fit me in the Altima which fit both my car needs and financial needs without any pressure. More

I had the pleasure of dealing with Jim Hayes this summer while shopping for a new car. He and everybody at Feldmanns made buying a new car an easy and fun process.I would highly recommend them! while shopping for a new car. He and everybody at Feldmanns made buying a new car an easy and fun process.I would highly recommend them! More

First I must say that the people and the service at Feldmann are always congenial and helpful. The facilities are comfortable and have free coffee, cookies, and even complementary shoe shines and mani Feldmann are always congenial and helpful. The facilities are comfortable and have free coffee, cookies, and even complementary shoe shines and manicures for those interested. I've had issue with my iPad connecting to their WiFi. It shows a strong signal, but for whatever reason I can't get data to flow...even bring up my email. I tried several different apps, and even tried the same with my Android phone....but could not effectively use their wireless. I conversed with other customers who have had similar issues. Not really a huge problem as I always bring a book as a backup. My primary issue/complaint (and I don't think this is necessarily a unique Feldmann trait) is their ability to find problems every time I come in for a simple service. I just bought my car (2010 Maxima) from them 4 months ago where there was "full inspection" done before finalizing the sale. I come in for a 1000 mile inspection (free of charge) and a $15 oil change, and the first thing they find is my battery is really bad. They said it's so bad, that they had to jump it to get it back into the service area. This is concerning only because in the 4 months I've had it, it NEVER failed to start, even at -10 below C. Yet I start it and drive it in without a problem, and they say it wouldn't start when they went to move it. Hmmmm. They replaced it for a mere $200 that they discounted a little for me after I referenced a service coupon online. Second, they say my tires have dangerously low tread wear. Another wow....they weren't dangerous 4 months ago when they sold it to me. Now they want to put 4 new tires on with options starting at $1000. I passed on the tires (as I know I can get the same ones quite a bit cheaper elsewhere), but I did get the battery so that I didn't have my car die the minute I leave their dealership. The battery did come with an 84 month warranty which parallels the warranty I purchased when I bought the car, "so I got that going for me....which is nice". I get that dealers have to make a profit. I mean, who's gonna pay for the shoe shine guy's time, right? My problem on this particular visit (though again, not a unique up-sell dealership experience) was they just sold me this car in October...and amazingly it already needs $1500 worth of work, and all on stuff NOT covered by the warranty I purchased. It's possible my use pattern might have influenced the battery being run down and my tires getting to a concerning shallowness, but again...never had issues with tire slippage or my car starting before I went in to see them. Again, this is not unique, as I had the same experience at a Honda dealer for my 2005 Odyssey. Lucky for me, I know a nice an honest guy who does work out of his garage that has done fantastic work for me and my extended family. He even tells me if the work should be covered under warranty by the dealer. He will be my first stop every time I need work done. More

In looking for a new car I visited about a dozen dealers in person and another half-dozen online. Surprisingly every single one of the dealerships was good and so were most of the sales people. Obviously th in person and another half-dozen online. Surprisingly every single one of the dealerships was good and so were most of the sales people. Obviously the business of cars has greatly improved over the years. Still, Feldman was markedly, unexpected, better than all the others. The showroom itself is bright, happy and welcoming, the cars are nicely displayed, and I was warmly greeted, made to feel at home, and given immediate, informed assistance. Just as importantly, I was allowed time to look over the cars on my own without more assistance than was needed. I finally bought a car from Katie Sherman because it became clear right from the start she knew the cars, and after listening to what I was looking for -- listening is almost a lost art these days, but Katie is an expert at it -- she was able to give me valuable, informed advice that assured I got the car I wanted to own, not necessarily the car the manufacturer or dealership most wanted to sell. Time (and further research after I bought the car) has shown everything Katie told me was correct and her advice was right on target. Without her help I would have bought a VW or Toyota, and ever time I see one of the other models I was considering I appreciate all over again the help Katie gave me in making the right choice. It's people like her who set Feldman apart from other dealerships, as good as they may be. More

I have been a customer at Feldmann since 1996 and have worked with Jesse Nelson for several years on my last 2-3 car leases. He always seems to know exactly which car and color I'm looking for without eve worked with Jesse Nelson for several years on my last 2-3 car leases. He always seems to know exactly which car and color I'm looking for without even asking. He never tries to push me into something I don't want or can't afford. He shows me the little details in, on or about the car that I probably would never find on my own. He makes that transactions quick and painless. I'm very comfortable with Jesse. I like that he makes follow-up calls to be sure I am happy with my car well after the transaction has been completed. I've worked in some form of Customer Service all my life, including sales. Jesse is the epitome of Customer Service in my book. He's very professional and respectful while still making me feel like an old friend. Even when I come in for service, if he sees me, he'll come and sit and chat for a few minutes. I hope Jesse never leaves Feldmann. Thank you, Jesse. More