
Eddy's Chrysler Jeep Dodge Ram
Wichita, KS
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Bought a 2017 Lincoln MKZ from this lot after buying the car off the lot realize that the left turn signal was out drove right back into the lot. It took them a week and a half just to order the part and ju car off the lot realize that the left turn signal was out drove right back into the lot. It took them a week and a half just to order the part and just to fix The light finally got that fixed went back to get my windows tinted from a placeand the back window had water coming into it so the guy that Tinted my windows could not and would not tent the back window, because of water damage and have moisture coming throughtook it back and they fixed it but when I bought the car, Elliott said that I had a brand new engine in it that’s the only reason I bought the car Elliott made it seem that the car had no problems and everything was fine but since I’ve had it, it’s been problem after problem i’ve been asking for the paperwork for the engine for months now also been trying to get a hold of Gabe. Finance manager every time I call he’s never there. I even pop up and he’s never in the office or he’s gonna call me back and never call. I finally called again on April 24, 2025 and ask, where is my paperwork for my brand new energy that you guys put in they say they’re going to email it to me and Istill yet to see it. This was the biggest mistake of my life buying a car from these guys if I was you, I would go elsewhere. More
If your planning to buy a used vehicle from Eddy's chysler jeep this is a must read!! I purchased a 2013 jeep grand Cherokee w/ 107,000 , test drove it , ran and looked awesome, First red flag I skipp chysler jeep this is a must read!! I purchased a 2013 jeep grand Cherokee w/ 107,000 , test drove it , ran and looked awesome, First red flag I skipped over was a check engine light (oil pressure switch), talked with salesman Elliott, he agreed to me and my wife and assured me , that they would get it fixed , no big deal. Did paperwork drove it home a couple miles away, noticed then something off , it was at end of business hours so I tool it back it and told them I don't want to risk damage to engine , so I'd like to leave it and go ahead and fix engine code , 5 days later, they called and said good to go , I have 90/3000 mile warranty with used vehicle, wasn't really conserved with going over warranty with this particular issue because it was agree apon that it would ve fixed based our agreement with Elliott and Jeffrey. 93 days later less then 3000 miles , engine code came back on , took in they said its cus I had oil changed at another business and they didn't use Mopar filter, I was not thinking that was problem, drove out of parking lot thru same code for the 4th time , told em that's not the issue , keep it and fix it. They kept another 10 days , not telling me nothing , returning text or call back from Tara, Cara whoever, felt like they weren't being transparent so I went back now it's way past 90 day warranty and tell me they can't find my warranty in their system. Imagine that!! Note this isn't a 90 day / 3000 miles warranty issue it's a agreement made by Elliott and Jeffrey that o no problem we will fix this issaue. Jeffrey tells me my hands are tied , basically I'm beat. I then said give my keys I'm taking to another mechanic because of lack of transparency. Folling day get a call saying engine will more liking need to be replaced, engine oil pressure low, slight knocking of engine. I paid 13000.00 for a vehicle I drove less then 3000 miles , lied to at time of purchase , They are responsible for this repair and I am gonna do whatever I need to do to prevent this from happening to anyone else, I'm sure they smell alot of cars with great oitco.es but if your one of the unlucky ones , they will bail on you, they are only worried about their bottom dollar, they are not you good buddy they lead to be when your buying the vehicle, don't let them fool you , plenty of dealership to take a risk like this, dont be that guy !! I know I will end of covering this new engine plus paying vehicle of but if I can jus prevent one person from going thru what I experienced I'm good with that!! I work with thousands of wichita and surrounding people I will go out of my way to let the community know how they treated me(Relentlessly) believe that!! Yes I'll file with Kansas Better Business Bureau , Kansas Consumer Protecton Agencie and a couple other options but in ghe mean time probably pay for another engine. This is my first bad review for any business and hopefully my last!! Just beware and reach out to me if you wanna know more, this business is no bueno , they sold me a lemon , lied to me and my wife, and they are okay with that!! 💥💯 More
Bought a camaro 6 months ago that was already modified put less then 7000 on my car now the lifters and cam are bad and they said its not covered due to being modified the car was modified before the purc put less then 7000 on my car now the lifters and cam are bad and they said its not covered due to being modified the car was modified before the purchase they want 7400 to fix it they should have never sold me the warranty and I would not have bought it if I knew they wouldn't cover it terrible customer service then I asked if they would make it right and trade it in they offered me 19000 6months after I paid 50000 out the door what crooks I would not recommend doing any business with them the only time they care about you is when your trying to buy a car but after that you may as well go xxxx your self More
Let me start by saying, I hate car dealers. I hadn't purchased a car for 20 years because I hate the whole process. My opinion has changed drastically with this transaction. When I first w I hadn't purchased a car for 20 years because I hate the whole process. My opinion has changed drastically with this transaction. When I first went into Eddy's I was following up because I had looked at a vehicle on the website and the person that was chatting with me invited me to come and look. I was only looking, and was positive I wasn't buying. Jeep had just sent me an email asking me to look at the new models, I loved my 2004, and didn't plan on giving it up. The initial feel of the trip to this dealership was different than other places I have been in the past. Yes, Elliott immediately came out and greeted me, but allowed me to look and explore at my own pace. He showed me the vehicle, and answered the questions I had. I hadn't even driven the vehicle as I was sure I wasn't purchasing. Once inside the building, we discussed pricing, and Todd assisted at that time, again there wasn't those games of leaving you sitting in an office for hours to try and break you down. The information I requested was handed to me in writing as soon as they had it. Once we discussed trades, again there were no games. No hiding your car behind the building and making you sit there until you signed. My car was returned to the same spot I had parked in when I drove up, and the keys were immediately handed back to me where I was free to leave at anytime. Here's the part where I started causing them stress. Todd called the next day that everything was approved and I could pick up the car. We set a time for the upcoming Saturday, but I got cold feet and chickened out. I couldn't spend that kind of money, and at Christmas time too boot. I didn't pick up the car. Two weeks went buy, Christmas was over, and the end of the year was near, and I got a call from Todd. Again he was respectful, and and helpful. I can never say he was "high pressure" he was positive, and presented the deal to me, with a little betterment than before. I picked up the vehicle that night, and am very happy with the purchase. I will have to add, and some called me stupid for it, but I never even started the car, let alone drive it until I was behind the wheel to come home. I had been driving Grand Cherokees for the last 25 years, it was new, under warranty, and I didn't want to add more miles on it. I figure if something went wrong, it was their problem anyway. I purchased a new Jeep Grand Cherokee L from Eddy's in December. If the transaction was stressful for anyone it had to be for the staff there, as they were very respectful, no pressure, helpful, knowledgeable, and all around just about the nicest car buying experience I have had, other than when I used a broker in the past. Overall assessment, If I am in the market for a new/used vehicle. I would have no reservations in returning to Eddy's. More
I bought a used vehicle it needed work using calm and firm, positive attitude they are working on car gave me a loner car that was very very nice so being calm goes here i would give them a go. firm, positive attitude they are working on car gave me a loner car that was very very nice so being calm goes here i would give them a go. More
I bought a vehicle used and the process was very easy and did not take that long. gave a very nice loner car so I can work until vehicle is ready for me recommend Dillon to work with you did not take that long. gave a very nice loner car so I can work until vehicle is ready for me recommend Dillon to work with you More
I’d leave them no stars if I could. Beware of this dealer. They sold me an extended warranty and said it had free glass replacement for my wrangler. Well my windshield is cracked and my Beware of this dealer. They sold me an extended warranty and said it had free glass replacement for my wrangler. Well my windshield is cracked and my warranty doesn’t cover glass and doesn’t really cover much for the $3500 price. The finance guy that sold it to me is no longer there. How convenient. I requested for Eddys to cancel the warranty and will no longer do business with them as far as buying cars from them or having any service work done from that place More
Chrysler had me take my Jeep to Eddy’s for repair of corrosion on the door hinges. I sure wish I had taken it somewhere (anywhere) else. It’s now been over a month and Eddy’s still has my Jeep for a r corrosion on the door hinges. I sure wish I had taken it somewhere (anywhere) else. It’s now been over a month and Eddy’s still has my Jeep for a repair which was supposed to take 3-4 days. Horrible service. The first problem was them not returning my phone calls to make sure that the repairs were completed and the Jeep delivered to the airport as agreed. The second problem was them not delivering the Jeep to the airport, resulting in my wife, daughter and me being stranded at the airport on a Sunday evening. When I was finally notified that the paint work was completed, I got a ride from Hutchinson to the dealership in Wichita to pick up the vehicle. Upon arrival, I found that they had painted a pubic hair into the paint on one of the doors, and that they had chipped the paint on all 16 of the bolts used to attach the hinges to the doors. Then they did touch-up paint on the hinges, but did a terrible job with chips still showing in the paint. Now, over a month later, the Jeep still isn’t finished. Go anywhere OTHER THAN Eddy’s. More
This dealership, the individual workers and all the way up to corporate.. they have completely destroyed my family. They did illegal, immoral, unethical and just plain awful things to my family. The way c up to corporate.. they have completely destroyed my family. They did illegal, immoral, unethical and just plain awful things to my family. The way corporate treated us was disgusting. We were lied to left and right when we trusted the individuals in corporate who claimed they cared and this was a very serious issue. We tried to cooperate with everything they were telling us and we trusted them. Couldn’t have been more wrong. We were then pawned off on to a random lawyer.. what we went through at the dealership was completely dismissed and we were told over and over ‘that’s not a big deal’.. I expressed how my husband and myself were belittled and harassed. My husband has severe PTSD from serving our country and what happened took a tremendous toll on his well-being and this god awful experience with this company almost took my husband from myself and my children. Nothing they tried to gain from taking advantage of us is worth someone’s life.. but I reached out trying to express what this has done.. no one cared to respond. I will never forgive Eddys or the Stevens family for their lack of compassion for their customers nor their customers lives (let alone a Wichita native military veteran) You almost took my husband, my children’s father. I hope it was worth it. More
I went in alone (without my husband) with my two little children and THEY TOOK COMPLETE ADVANTAGE OF ME. The GM, Todd, belittled me in front of his entire staff, while I stood there holding on to my baby’s children and THEY TOOK COMPLETE ADVANTAGE OF ME. The GM, Todd, belittled me in front of his entire staff, while I stood there holding on to my baby’s stroller.. When I started to get teary eyed he called me out and asked ‘why are you so emotional?’.. Everything that could go wrong, did go wrong, and they never once stopped to think about what they were doing. You can read my husband’s review for a more in-depth story. (It’s below mine) But please, especially women because we are unfortunately ‘easy targets’ (for lack of better words) for these types of places, think twice before walking through those doors. More