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Edd Rogers Valley Ford - Service Center

Sparta, TN

4.7
41 Reviews

41 Reviews of Edd Rogers Valley Ford - Service Center

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December 30, 2024

They were very honest and did their best to help us get a wireless keypad installed. Unfortunately, the new trucks aren’t on the same frequency as the keypad Ford sells online, but they did their best to try More

by Castle Creek LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

I have always had a great experience at this dealership. From the purchase of my vehicle to each subsequent service. More

by SCOTTJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Edd Rogers Valley Ford responded

Thank you so much for taking the time to leave us a great review!

November 26, 2024

These guys treat you like family or friends they've known for years. They go out of their way to be helpful and we're lucky to have them in our town. I'd recommend to anyone. More

by happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Dec 02, 2024 -

Edd Rogers Valley Ford responded

Thank you very much for your kind review!

November 14, 2024

Everyone was on time and problems were explained and fixed in a reasonable manner. I was satisfied. More

by ken.crockett
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a great review! We hope you have a great Thanksgiving, full of blessings.

November 12, 2024

I appreciate that they were respectful of the time I set for my appointment. Everybody there was cordial and polite. The waiting room is a bit spartan but had all I needed! (Wifi,coffee,tv) They definite More

by Stevesdetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Edd Rogers Valley Ford responded

Thank you for leaving a stellar review! looking forward to seeing you again:)

November 01, 2024

Very professional service by Rhonda getting us checked in for our appointment. Service technician Tommy was really friendly and helpful. Will recommend dealership to others. More

by MJOSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a review!

November 01, 2024

Great people from the minute we stepped into the service department. Very satisfied with this dealership and staff. More

by MJOSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Edd Rogers Valley Ford responded

Thank you for taking time out of your day to leave us a great review!

October 23, 2024

Incredible customer service, service department only wants to help with whatever you may need for your vehicle. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Edd Rogers Valley Ford responded

Thank you for taking the time to leave a review! We look forward to our continued relationship with you :) Merry Christmas

October 15, 2024

My appointment was scheduled on a timely manner. My wait time was minimal. I was pleased with the work that was done More

by CARMEN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhonda Goebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

The folks in the service and parts department at this dealership are professional and prompt yet friendly and easy to deal with. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Akridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ferency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Edd Rogers Valley Ford responded

Thank you for taking the time out of your day to leave a great review, we appreciate your loyalty!

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