Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ed Voyles Kia - Service Center
Smyrna, GA
220 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
220 Reviews of Ed Voyles Kia - Service Center
Sort by
February 06, 2016
Positive Experience A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and competent. More
by Julie
Employees Worked With
Diana Bell
January 06, 2016
Excellent Service ! I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of th I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of the service techs and the relationship that is maintained with the customer. I have dealt with Diana Bell for these past 3 years and she never lets you down, Thanks Diana! My husband called this week to inquire about a oil change and spoke with Stephanie, she extended a free oil change to us in recognition of our long term customer status! Now that is what I call great customer service. Thank You Stephanie! I will continue to use this service center. More
by jerry12
Employees Worked With
Stephanie, Service Mgr., Diana Bell
January 02, 2016
Friendly people, accommodating service Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentati Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentation they provide is thorough. Much better option than where I had been going in the past few years. More
by Jaumet
Employees Worked With
Diana Bell
December 07, 2015
Reported HORRIBLE service to Better Business Bureau My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complai My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me, as if 2 weeks wasn't enough. Instead Diana Bell was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 ½ minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesn’t know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor Diana Bell offered me a simple apology. Instead, Diana said, “Have a Merry Christmas”. More
by Motyson
Employees Worked With
John Schibi; Stephanie Burkhart, Bobby Cook, Diana Bell
December 07, 2015
Professional yet freindly Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. More
by Kouros
Employees Worked With
Fred Azran, Diana Bell
December 06, 2015
Excellent all around. My service was good and the employees were friendly and the area was clean and neat and conducive to working. I continue to be pleased with the servi My service was good and the employees were friendly and the area was clean and neat and conducive to working. I continue to be pleased with the service. More
by Nicholas4531
Employees Worked With
Diana Bell
March 17, 2015
Exceptional Purchased a 2016 Kia Sorento SXL V6 in January from Ed Voyles Kia. I went there because I felt something was wrong at Cobb County Kia (i.e. getting r Purchased a 2016 Kia Sorento SXL V6 in January from Ed Voyles Kia. I went there because I felt something was wrong at Cobb County Kia (i.e. getting ripped off). I sat down with Blake to review my options based on my finances and learned that I was able to get an SXL for roughly $100 less per month than an SX at Cobb County Kia. He explained that the Ed Voyles franchise does not allow any add on's on to ANY vehicle they sell, so you are strictly negotiating for the vehicle itself and not dealer added options that a consumer may not want. He was extremely knowledgeable and took my time into consideration by trying to move as quickly as possible to answer any and all questions I had. He went a step further when I explained that Cobb County Kia had not provided me a second key fob for my 2013 Kia Optima. He quickly got me some information on whom to contact about this. A few weeks later, I had my second key fob (programmed to my car) and a check from Kia for a full reimbursement. He had won me for life, single handed to the Ed Voyles group. I couldn't have asked for a more helpful, kind and aware sales associate. Made sure to keep in touch via Text to make sure that all was going as I had hoped with the new car and made sure to let me know that he was available to help however he could. AWESOME experience. I also had the privilege of working with Diana Bell in regards to my Key fob programming on my Optima. She worked just as quickly as Blake in the service center to get me in, and on my way so I could resume my day. I will be calling her exclusively for any and all appointments that I need to make. Thank you Ed Voyles Kia... from the sales associates (Blake specifically), to the business manager, to Tahir, to Diana.... Thank you all for making my wife and I feel valued, and more importantly, thank you for our fantastic new SUV. More
by rrodriguez14
Employees Worked With
Tahir Ilyas, Bikal Dhakal, Diana Bell
February 04, 2015
Fantastic Customer Service for a non-KIA issue! My 2013 KIA Sorrento presented with a weird symptom last night. The running lights and tail lights on the left side would not turn off and stayed on My 2013 KIA Sorrento presented with a weird symptom last night. The running lights and tail lights on the left side would not turn off and stayed on all night. At least it started this morning and I was able to take it to Ed Voyles KIA for repair. Since I didn't have an appointment they would have to work me in and I knew I might be there most of the morning, but such is life. I had only finished one cup of coffee when the service writer asked me if I had added any aftermarket items to the KIA. I couldn't think of anything like a radio, speakers, GPS or etc. that had been added so the answer was no. He said the service department had discovered a non factory wire and a fuse attached to the battery. I was really intrigued and a bit suspicious of what this might be. I followed him to the service area and talked with the technician who was not sure what it was for either. Another technician came over and asked it I had added a trailer package which I remembered we had done two years ago. He said that the V6 came with the towing module but that it had to be added on the 4 cylinder which I have. That was the culprit! It had nothing to do with KIA at all and boy did I feel foolish. They were very nice and buttoned the front back up and sent me on my way to see my trailer guy. No charge! Fantastic guys! I'll continue to go back from now on. Thanks again. Five stars guys, keep up the great customer service. More
by jfulton50
Employees Worked With
Andrew Jurchchko
January 22, 2014
My 73 year old mother recieved a letter from KIA . The letter stated there was a malfunction to the stop lamp switch, which could cause her car not to have BRAKE LIGHTS !! The recall was at no cost to her letter stated there was a malfunction to the stop lamp switch, which could cause her car not to have BRAKE LIGHTS !! The recall was at no cost to her. They did a "ROUTINE 10 POINT INSPECTION " . They charged her with the follow ~ stated on the paperwork ~ "AT THE CUSTOMERS REQUEST'" Replace engine air filter, cabin filter, cabin air filter, rear brake pads, air fuel inducton, tire rotation and tire pressure service, 4 wheel alignment, and a 30.00 charge for MISCELLANEOUS CHARGES AND DEDUCTIONS !! She was then put in a rental car which was claimed to be another free provided service and was charged 35.00 more dollars. Her total bill came to 609.09 !!!! OUR FAMILY IS OUTRAGED FOR KIA RAILROADING OUR ELDERLY MOTHER, YOU SHOULD BE ASHAMED !!! You have forever lost our business, and I WILL spread the word to others who consider doing business with you . More
by CynthiaGreen
Employees Worked With
Diana Bell
December 04, 2013
I am writing because your service department, especially Diana Bell and a unknown technician went out of their way to help my wife on Friday, Nov. 22,2013. We live in middle Ga. and my wife was in town for Diana Bell and a unknown technician went out of their way to help my wife on Friday, Nov. 22,2013. We live in middle Ga. and my wife was in town for a few meetings when she struck a curb and blew out a front tire. She was very distraught being in an unfamiliar place and the end of the day on a Friday no less. After calling Kia customer service and finding out some disturbing news, about not having even a space saver in her car, I contacted Ed Voyles service dept and spoke with Keith, he is the shop foreman. He checked to see if they had the correct tire in stock, which they did, and then gave the information to Diana Bell. He told me to call back and talk with Diana Bell after calling and updating my wife. It was after 5 pm when the tow truck got to my wife's location and although it was a short drive to the dealership, at 5 pm on Friday afternoon it took some time. The whole time waiting for the tow truck we were not sure if we would be able to get the car repaired and out before closing time. One technician stayed late repairing my wife's car professionally and Diana Bell assisted my wife with all the details. They were able to complete the transaction quickly and efficiently with a fair price. I have to be honest that I was concerned with all the things that were not in our favor as far as, being from out of town, late Friday evening, very rare tire that was needed, and a woman on her own. But the service dept, especially Diana Bell, Keith(the shop foreman), and the technician all were very fair and helpful beyond what we could have expected. Thank you so much Diana, Keith, and technician. Sincerely, Bill and Kelly Frederick More
by fred323
Employees Worked With
Diana Bell
