Ed Voyles Kia

Easy process Our salesperson was Joe Ramsey in the Kia dealership. He was very nice & knowledgeable. He was very clear during the entire process & answered all our Our salesperson was Joe Ramsey in the Kia dealership. He was very nice & knowledgeable. He was very clear during the entire process & answered all our questions to the best of his ability. The process was very lengthy as we were there most of the day, but then again that is the case with most dealerships when leasing/purchasing. Overall a good experience. More

Reported HORRIBLE service to Better Business Bureau My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complai My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me, as if 2 weeks wasn't enough. Instead Diana Bell was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 ½ minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesn’t know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor Diana Bell offered me a simple apology. Instead, Diana said, “Have a Merry Christmas”. More

Professional yet freindly Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. More

Excellent all around. My service was good and the employees were friendly and the area was clean and neat and conducive to working. I continue to be pleased with the servi My service was good and the employees were friendly and the area was clean and neat and conducive to working. I continue to be pleased with the service. More

Smooth but time consuming This was a smooth, no pressure process; but, time consuming. They worked with me and I felt very confident signing. Give 'em a shot, they will make yo This was a smooth, no pressure process; but, time consuming. They worked with me and I felt very confident signing. Give 'em a shot, they will make your purchase worth while. More

A TEAM that actually works Great together!!! Ed, Joe, Larry, and Bo are wonderful people. They went above and beyond. The experience was truly refreshing. Joe made sure that me and then my wife Ed, Joe, Larry, and Bo are wonderful people. They went above and beyond. The experience was truly refreshing. Joe made sure that me and then my wife Debbie were familiar with operation and all the options available with this car. More

Bye Bye Kia Sorento SX Salesman gave me a price for a Kia Sorento SX with or without my trade in which was supposed to include everything (taxes, fees, etc). When I'm ready Salesman gave me a price for a Kia Sorento SX with or without my trade in which was supposed to include everything (taxes, fees, etc). When I'm ready to buy they added another 6k to the price I was given talking about that my original price given to me didn't include taxes and other fees when originally they said it did. I have everything they said they were going to offer me in writing but now they have amnesia. More