Ed Voyles Kia

Sorento Brake Service Dropped the car off for brake pad replacement. Diana was great. AAA dropped the vehicle overnight and Diana took it in first thing. She made sure the Dropped the car off for brake pad replacement. Diana was great. AAA dropped the vehicle overnight and Diana took it in first thing. She made sure the brakes were replaced and also checked and found an open recall. That was addressed as well. Then Diana took payment over the phone, left everything in the seat and left the car so we could pick up after hours. It couldn't have been easier. More

Handled A couple of weeks ago, after fueling my car up at a gas station, I could not get my drivers side door to open. I couldn't figure out why my door woul A couple of weeks ago, after fueling my car up at a gas station, I could not get my drivers side door to open. I couldn't figure out why my door would not open, all of a sudden. My other doors would open, but not the driver's side door. Fortunately, I was able to climb over my passenger seat and open it from the inside. I researched on-line to see what could be causing this. I was surprised to find that a large number of Kia Sorento owners were experiencing the same issue. I called Ed Voyles Kia and explained what was going on and thought there must be a recall on this part, especially since there were so many people having the same issue. I was told they did not see an open recall, but that my vehicle did have a recall for the transmission gear shift lever. I scheduled an appointment to get that fixed and asked them to please take a look at the door. Once they looked at my car, I was called and told the issue was a door latch (which I already assumed after the on-line research) and that it was from "wear and tear". I am astounded that a door latch can break after five years. There are others on-line that reported it broke much earlier than that, some within a year. Those that were still under warranty did get theirs fixed, but my warranty expired last summer. I was quoted an outrageous fee to get the door latch fixed. The labor cost was even more than that. I was told it was because it was inside of the door panel - which I was already being charged over $100 to open up to diagnose the issue. I somewhat question if they even opened it up to diagnose the problem since everything that was in my door seemed undisturbed, but maybe they are just good at putting everything back in the same exact location as it was previously. I declined the service and picked up my car. I asked for the part number and the name of the part I need. I looked it up and was able to find the part on amazon for 1/3 of the cost that they were going to charge me. I am extremely disappointed with Kia for not honoring a replacement for a defective/poorly designed door latch. I am outraged with the quote I received from Ed Voyles Kia service department to get it fixed. I suppose my expectations may be too high, and that I have misguided thoughts that most people have a high degree of integrity and for companies to have higher standards. I will say that Diana is a pleasant person to deal with, she has helped me in the past, and she is very personable. I am assuming that most of this is out of her control, as she did try to get her manager to talk to me to see if there is anything she could do, to no avail. More

Buying New Car Once I arrive at the dealer I meet with Mr. Joe Ramsey III. this person from the beginning shows his courtesy and respect. I told him what vehicle I r Once I arrive at the dealer I meet with Mr. Joe Ramsey III. this person from the beginning shows his courtesy and respect. I told him what vehicle I really wanted to buy and he began searching not only the dealer stock but also others dealers on the internet that could have the one I wanted. Finally today I have my new 2016 Kia Sorento thanks to Mr. Ramsey. More

Positive Experience A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and competent. More

Excellent Service ! I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of th I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of the service techs and the relationship that is maintained with the customer. I have dealt with Diana Bell for these past 3 years and she never lets you down, Thanks Diana! My husband called this week to inquire about a oil change and spoke with Stephanie, she extended a free oil change to us in recognition of our long term customer status! Now that is what I call great customer service. Thank You Stephanie! I will continue to use this service center. More

Wonderful Experience Blake was an absolute pleasure to work with! He is the reason I decided to buy my Kia from Ed Voyles. He was very kind and I would highly recommend hi Blake was an absolute pleasure to work with! He is the reason I decided to buy my Kia from Ed Voyles. He was very kind and I would highly recommend him and Ed Voyles Kia to any of my friends and family. More

Friendly people, accommodating service Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentati Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentation they provide is thorough. Much better option than where I had been going in the past few years. More

A great experience I as a new customer and new buyer was not sure what I wanted for a car but after reviewing my options I was able to like a good car that fits for me. I as a new customer and new buyer was not sure what I wanted for a car but after reviewing my options I was able to like a good car that fits for me. More

Excellent, relaxing, stress-free experience Bikal Dhakal was absolutely exceptional. There was no pressure and the entire experience was friendly and relaxed. I never felt confused or uninform Bikal Dhakal was absolutely exceptional. There was no pressure and the entire experience was friendly and relaxed. I never felt confused or uninformed. Cudos to Bikal and Ed Voyles Kia!!!!! More

The two J's Being an amateur car buyer, I REALLY appreciated the demeanor of Jeff Braun and Joe Ramsey. They both seemed to read our minds/demeanors and made our Being an amateur car buyer, I REALLY appreciated the demeanor of Jeff Braun and Joe Ramsey. They both seemed to read our minds/demeanors and made our visit very efficient. Thank You to Jeff for being sharp as a tack and knowing inventory locations without hesitation. Within seconds we were led to our target vehicle. And a Huge Thank You to Joe. Your attitude will be remembered as well as the mechanical lessons you gave readily. You guys do your jobs the way I would and I appreciate that. More