Ed Voyles Kia

IT DOESN'T GET ANY BETTER, THANKS ROB & JALDRIN It started with a simple phone call from a familiar name and turned into such an extraordinary experience. I am so pleased to be writing this letter It started with a simple phone call from a familiar name and turned into such an extraordinary experience. I am so pleased to be writing this letter about Rob Baptiste, Sales Manager at Ed Voyles Kia in Smyrna. This man is the real deal. As a former employee in the auto industry, I know the business. It is a tough one. I have seen people come and go and bad things happen. There are few who make an impact on a customer that makes them walk out of the door feeling not just good, but GREAT. That is how I felt when my husband bought not only one but TWO cars from Mr. Baptiste two weeks ago. He called to check up on us. We had dealt with Rob before and he was fantastic then. He knew that in the past, he had done what he could to help us and knew that he could do it again. We believed in him. We were just planning on trading in one car but after the unbelievable experience we were having with Rob, we decided to trade in both cars. (My neighbors must think I am rich HAHA). I firmly believe that anyone who can go out of their way for customer service deserves a ton of accolades. I know, customer service is a very hard job to be in. There are a lot of people who are hard to please. I know that we probably drove Rob crazy, but he never showed it. He was cool as a cucumber. I do not know if I could be that way. The other thing that I noticed is the way that Rob works with his co-workers. All I saw was respect. Something that is hard to find in the workplace nowadays. From the sales person to the Finance Manger, Rob was just as nice as could be with them. He looked like he made them feel as comfortable as he made me feel. In fact, when he left the room when I was with the Finance Manager, she told me that since Rob has been with Ed Voyles, she has seen such positive change. She said if felt good to come to work when he was there. How many people can say that about their co-workers and managers? I say if you need a Kia, please call Rob at Ed Voyles Kia. He is a true gentleman and the real deal (and he will give you one too!) Thank you, Lance and Lisa Bowden More

The Dream Team!!! My car buying experience could not have been any better anywhere else!! Robert, Roxanne and Lynn are a true Dream Team!! They made my dreams come tru My car buying experience could not have been any better anywhere else!! Robert, Roxanne and Lynn are a true Dream Team!! They made my dreams come true!! This team was able to get me out of my van that had major computer malfunctions and issues (and money still owed on it) and into a 2018 Kia Sorento! This dealership has a customer in me for eternity! The customer service was superb and like nothing I've experienced in a long time. Everyone makes sure you are ok and offers water, coffee and popcorn to you, even if they are not personally assisting you. They have a true team environment! They know their product! And I will recommend anyone looking for a car to this dealership! Thanks Dream Team for saving me from my horrible van and giving the confidence to ride safely again! P.S. I wasn't really there to get a new car for myself. My daughter purchased her fully loaded 2014 Kia Soul Exclaim there the day before at an amazing price and had such a magnificent experience that I thought why not get in on the action since I was having so much trouble with my van!! Best decision ever!! More

Service Center Tire Alignment and blinker bulb change took 4 hours with a set appointment time. This experience was very unlike others when I have serviced my car th Tire Alignment and blinker bulb change took 4 hours with a set appointment time. This experience was very unlike others when I have serviced my car there. They took some money off of my total at the end due to the delay, but extremely frustrating all the same. More

Loved it! I just had the happiest experience buying a car at this dealership. Brandon Shepherd was knowledgeable, experienced and professional. Robert Baptiste I just had the happiest experience buying a car at this dealership. Brandon Shepherd was knowledgeable, experienced and professional. Robert Baptiste introduced himself and worked with me along with Brandon all the way to the end of the transaction. They answered all my questions, took care of my insurance change, payoff on trade-in and support needed to close the deal. Thank you so much for making buying a car one of the most joyful experiences for me! More

Oil change The service was fast and complete. I was immediately met by friendly faces who were eager to meet my needs for that particular service. A welcome chan The service was fast and complete. I was immediately met by friendly faces who were eager to meet my needs for that particular service. A welcome change frome the roll them in and out. Great job! More

My Kia Review2017 Everyone was so great! Friendly, knowledgeable and efficient. I’m a Kia lover now & forever! My family and friends love my new 2018 Black V6 2018 Sor Everyone was so great! Friendly, knowledgeable and efficient. I’m a Kia lover now & forever! My family and friends love my new 2018 Black V6 2018 Sorento. The manager, Robert was super nice too! More

They had what I was looking for! Service was Great! The staff were friendly. Robert the Sales Manager & Lynn in Finance will work hard to earn your business. I'm very HAPPY! Service was Great! The staff were friendly. Robert the Sales Manager & Lynn in Finance will work hard to earn your business. I'm very HAPPY! More

They’re all very professional People! Each one of the personal that I spoke at EdVoyles Kia in Smyrna GA, were very professional and they all know really well how to explain each step that Each one of the personal that I spoke at EdVoyles Kia in Smyrna GA, were very professional and they all know really well how to explain each step that takes to purchase a new car! From the first day in to the last day, when I purchased my new car, I felt like was at home with really good friends! Thanks Kia for the amazing experience I had! More

First Kia Lynn was a pleasure to do business with. Her personality is great, she knows the job and has all the paperwork ready and doesn't waste any time getti Lynn was a pleasure to do business with. Her personality is great, she knows the job and has all the paperwork ready and doesn't waste any time getting things taken care of. She's efficient and one of the nicest people I've ever dealt with. More

Good Experience Orion Williams was our Sales Rep. He was very professional and made us feel comfortable during the process. I would recommend Ed Voyles Kia dealership Orion Williams was our Sales Rep. He was very professional and made us feel comfortable during the process. I would recommend Ed Voyles Kia dealership and Mr. Williams. More