Ed Voyles Kia

Lisa is awesome! Lisa was amazing. She was very responsive and kept the process going to meet our needs. She's the reason we will come back next time. Lisa was amazing. She was very responsive and kept the process going to meet our needs. She's the reason we will come back next time. More

Oil change took 2 hours!???? I had an appointment at 9 am. I arrived before 9 a.m. everything started fine, I began to work on my laptop while waiting then I noticed it was 10:50 I had an appointment at 9 am. I arrived before 9 a.m. everything started fine, I began to work on my laptop while waiting then I noticed it was 10:50 and no updates on my car. I had to ask and they realize they had never started my oil change. So I had to wait another 40 minutes before it was completed. Waiting >2 hours is ridiculous! No offer of some type of compensation either.😡 More

Never Coming Back Basically back in December I received an oil change. I left and realized that they never put a sticker in my window to tell me when to come back. A co Basically back in December I received an oil change. I left and realized that they never put a sticker in my window to tell me when to come back. A couple hours later I come back he gives me some sort of handwritten sticker in my window . a few months later I remembered that I probably should get a oil change soon but the sticker was off by 30000 miles. So when I looked at my speedometer I basically have gone 10000 miles since my last oil change. I came in to get an oil change a couple days ago and literally all I got was a sorry and your car should be fine. No discount or anything to show that they're truly sorry for what they did. Not to mention two times before this when I got a oil change my car was leaking oil and I had to come back because they didn't tighten something correctly I guess. It's just there's too many instances where little mistakes are made and I just don't have the patience for it. So I'm going to go back to the previous dealership that I used to go to in Duluth. More

Awesome Great job! Always great service! Everyone is so nice and eager to help! I have never had a bad experience. Will continue to come back again and aga Great job! Always great service! Everyone is so nice and eager to help! I have never had a bad experience. Will continue to come back again and again! More

Good Service Dealership I love the educator discounts! *I didn't get an oil change reminder sticker. *"No recall" information was listed when my adviser looked it up, I love the educator discounts! *I didn't get an oil change reminder sticker. *"No recall" information was listed when my adviser looked it up, but a day before I went it was all over the news. Now I'll have to go back, and I HATE waiting for service to a vehicle. :-( *Lisa King was my service adviser, and she was very nice and helpful. More

Not what you’re looking for After waiting days for an answer as to what was draining the battery, I was told it was the radio and it would cost $1070 to replace. I asked if it co After waiting days for an answer as to what was draining the battery, I was told it was the radio and it would cost $1070 to replace. I asked if it could just be disconnected and I would just get my music through my phone. I will admit to my ignorance in not thinking that disconnecting the radio would eliminate my Bluetooth too. I think the service advisor though should have advised me about the loss of Bluetooth but never said a word. Plus when I got my car back, it had a ruined tire from being driven through fresh asphalt. This service department needs a lot of improvement. More

Bad cap I had the check engine light come on on my 2011 Sorrento. I checked the oil and turned off the radio (so that I could hear the engine.) Everything s I had the check engine light come on on my 2011 Sorrento. I checked the oil and turned off the radio (so that I could hear the engine.) Everything seemed fine but I went to the dealer just to be sure. Turns out it was a bad gas cap. Anything under an hour and less than $50. On a car that has 119000 miles on it is a win in my book. Great customer service. More

Excellent hassle free. Friendly. Courtesy. Helpful. Good prices. Good value. Good products. Will return when my wife needs new car. Thank you for your help Chia hassle free. Friendly. Courtesy. Helpful. Good prices. Good value. Good products. Will return when my wife needs new car. Thank you for your help Chianna and Mr. Ali. More

Excellent Customer service Roxanne Roxie Fucci gave excellent customer service by listening to what we asked and giving us options. Roxie and Robert worked a deal for my niece t Roxanne Roxie Fucci gave excellent customer service by listening to what we asked and giving us options. Roxie and Robert worked a deal for my niece that was comfortable for her. They made her 1st experience so easy and fast. Great Teamwork. More

Lack of communication. Phone calls not returned back.i had to escalate to customer service dept to receive status. Don't forget about the customers from yesterday. Very apol Phone calls not returned back.i had to escalate to customer service dept to receive status. Don't forget about the customers from yesterday. Very apologetic but bad service.I'm going to try the Kennesaw Kia for future service. More