Ed Voyles Hyundai - Service Center

Great Hyundai Dealership I purchased the Elantra in 2009. It has been and continues to be a great car. We have used the Ed Voyles service department through out the warranty p I purchased the Elantra in 2009. It has been and continues to be a great car. We have used the Ed Voyles service department through out the warranty period and will continue to do so in the future. The staff is friendly and helpful. We have had few problems but the mechanics were always able to correct them to our satisfaction. More

Inconsistent I went to the service dept for a minor warranty repair. The part had to be ordered, I scheduled an appt. and waited. I had to call and check on the pa I went to the service dept for a minor warranty repair. The part had to be ordered, I scheduled an appt. and waited. I had to call and check on the part before I headed there to my appt., part not ready, so I scheduled another appt. Part not ready again. They did not keep me informed about the status, I had to contact them. I mostly dealt with Terence in the Service dept. there was also a female service advisor who was very unpleasant. Finally, after a long time for the part to be ready - my car was repaired. I dropped it off because I was told it would take approx. 4 hours to repair. The repair was completed in 4 hours. The cashier - Lisa Torres was nice to work with, very friendly. I purchased my vehicle from here because I had trouble with the previous Hyundai dealership. I hope this is not an indication of future service calls. More

Love the dealership Time is lengthy but staff is great. Enjoy the experience. Been a customer for 5 years since I moved to Georgia. Wish I could see more consistently in Time is lengthy but staff is great. Enjoy the experience. Been a customer for 5 years since I moved to Georgia. Wish I could see more consistently in staff. More

Scheduled Warranty Service Visit Took Way Too Long Our 2017 required it's second standard warranty visit. Services provided included: oil change; tire rotation; 27 point inspection; recall campaign (1 Our 2017 required it's second standard warranty visit. Services provided included: oil change; tire rotation; 27 point inspection; recall campaign (17-01-062). I scheduled an appointment for this service with a "customer waiting" status. My wife brought the vehicle in and this "simple" service took 2.5 hours to complete. Not once was she updated on the delay or progress, no explanations. This is unacceptable. More

ED VOYLES HYUNDAI MY SERVICE EXPERIENCE WITH ED VOYLES WAS SUPERB. TERRANCE WAS MY SERVICE REP, VERY KNOWLEDGABLE & PROFESSIONAL. THIS WAS MY 2ND REPAIR, I WILL ALWAYS MY SERVICE EXPERIENCE WITH ED VOYLES WAS SUPERB. TERRANCE WAS MY SERVICE REP, VERY KNOWLEDGABLE & PROFESSIONAL. THIS WAS MY 2ND REPAIR, I WILL ALWAYS UTILIZE THIS LOCATION. More

Service Appointment Took my car in for a scheduled maintenance appointment. The process was quick and easy. I was in and out in a reasonable amount of time. Took my car in for a scheduled maintenance appointment. The process was quick and easy. I was in and out in a reasonable amount of time. More

Unfortunately timeliness was very concerning Timeliness was very concerning. Appt. Time was 9 am. No one came to assist until 9 30 and that was after my wife brought it to your attention. Then t Timeliness was very concerning. Appt. Time was 9 am. No one came to assist until 9 30 and that was after my wife brought it to your attention. Then the 30k mile regular service appointment wasn't completed until 11:30 am...... More

Routine Maintenance The service staff was very welcoming and pleasant. Assisted me with my questions and helped me ease my mind with the car service process. Me Cathy was The service staff was very welcoming and pleasant. Assisted me with my questions and helped me ease my mind with the car service process. Me Cathy was very helpful and made sure that I was taken care of during my wait, she made sure that the shuttle was available for me during the routine maintenance and recall that was being done on my SUV. More

wonderful Big thank you to Cathy for fitting us in at short notice when we had an emergency. Great customer service. We will remain loyal to Ed Voyles. Big thank you to Cathy for fitting us in at short notice when we had an emergency. Great customer service. We will remain loyal to Ed Voyles. More

Damaged my car/ didn't tell me/ C STUMP NOT INVOLVED My Genesis was serviced on 6/18 and damaged on the bumper with a small but deep gouge. The bumper was almost new. Ed Voyles did not tell me about the My Genesis was serviced on 6/18 and damaged on the bumper with a small but deep gouge. The bumper was almost new. Ed Voyles did not tell me about the damage. I had to point it out. Ed Voyles said they would repair it. I was told to coordinate through the service rep handling my car. I told her I expected the bumper replaced and asked for a report on what was going to be done before the work was done. Repeated communications were met with statements that the body shop wasn't getting back with info. When I called today asking for info they said they had "repaired" the bumper instead of replacing it, which was not work that I authorized. They have not yet committed to fix their mistake in a satisfactory manner. More