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Ed Voyles Hyundai - Service Center
Marietta, GA
247 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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247 Reviews of Ed Voyles Hyundai - Service Center
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November 30, 2024
After waiting for several weeks to secure an appointment, I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed me that the diagnosis would take 3 to 4 days, which seemed like a long time, but I agreed to it. However, after waiting 3 days without any updates, I called the dealership and spoke with both my advisor and Victor, the manager. Victor assured me that the diagnostic would be completed the next day. Unfortunately, that did not happen, and I still received no follow-up or communication from the service team. A full week has now passed, and today I have had to take my car back without any diagnostic being performed and without any follow-up communication from the dealer team. I am deeply dissatisfied with the poor customer service and lack of professionalism shown throughout this process. This lack of service is completely unacceptable. My family and I have been loyal Hyundai customers for many years, purchasing 4 new vehicles, including my Tucson Eco. Given this long history of loyalty, I expected far better customer service and communication. Stay away from this dealer and don’t buy a car from Hyundai expecting to receive a good service when you need it, beyond maybe an oil change. More
by JC
Employees Worked With
Víctor
September 14, 2024
Avoid ! !! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again ! !! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again ! More
by Atanas.filchev
Employees Worked With
Mechanic
February 26, 2024
Hyundai is aware their engines consume oil above their own specifications. There is a design flaw that they are aware of, but don't care enough about to fix. They will give you suggestions on how to run own specifications. There is a design flaw that they are aware of, but don't care enough about to fix. They will give you suggestions on how to run the car without oil to throw a rod in an attempt to get the engine covered by the 3rd party Warranty Solutions company the Ed Voyles sales people are incentivized to sell. I spent 3-4 months of going back and forth to the dealership for the Hyundai Oil Consumption test, paid out of pocket for everything (approximately $1500), Hyundai changed their internal process 2-3 times,which prolonged the testing and forced me to pay for unnecessary cleanings/tests, and be without a car for 6-7 days. Multiple back and forth conversations with Ed Voyles employees; Javonte Olds Service Writer, Victor Vilet Service Director, Nicholas Nguyen Service Writer, John Higham General Manager, Hyundai Motors of America, and Warranty Solutions, only to be told - sorry we think we know what the problem is and it's not covered under warranty. Sorry we tried, was the best I got. The final solution they gave me was to complain to HMA and hope the give me a "Good will option". They want me to pay $2800 to tear down the engine and then they are going to charge another $2800 to put the same faulty engine back in, if Warranty Solutions won't cover it. They think there may be an issue with the oil slinger rings on the pistons, but it will cost $2800 to check. The HMA engineers on the techline agreed the engine is consuming 1 qt every 535 miles which is unacceptable. Victor Vilet (Service Director) worked hard and helped facilitate the "hoop jumping" that HMA call thier Hyundai Oil Consumption Test. When speaking with the Brent Kleen General Sales Manager about options, he said we'd sell you a better car this time... Why would I ever trust anyone at Ed Voyles Hyundai? Hopefully this is seen and stops at least (1) person from buying a Hyundai Vehicle. It's not worth the risk, hassle, or lack of customer service you'll get from the "fine employees" of HMA. More
by aaron.warmus
Employees Worked With
John Higham, Brent Kleen, Victor Vilet, Nicholas Nguyen
December 26, 2023
I've been an Ed Voyles Hyundai customer for 16 years; Nick my Advisor was as professional and attentive as was the mechanic Lakota in explaining the service rendered. The labor is extremely costly, altho Nick my Advisor was as professional and attentive as was the mechanic Lakota in explaining the service rendered. The labor is extremely costly, although the work is guaranteed. More
by mskell
Employees Worked With
Nick Nguyen
December 25, 2023
Everyone was welcoming, professional and the service was quick. Scheduling was easy and appointment was honored which was so appreciated. Great experience overall! quick. Scheduling was easy and appointment was honored which was so appreciated. Great experience overall! More
by ABrandner
Employees Worked With
N/A
