Ed Voyles Chrysler Jeep Dodge Ram

I have a 2013 Jeep Wrangler that I’ve been bringing to this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A few years later, my engine failed. Dustin, the service manager, told me I needed to buy a new engine, which would cost between $10,000 and $11,000. I agreed and had them install it. Less than two years later, with less driving than before, the new engine failed. I had the vehicle towed back to them because the engine should have still been under warranty. That’s when they falsely accused me of putting some kind of chemical in the engine. Let me be clear: prior to the new engine, I almost caught fire in this Jeep, and ever since then, I’ve been extremely cautious about monitoring the temperature gauge every single time I drive. Dustin claimed I put something in the engine that caused the internal parts to melt. How is that possible when I am constantly watching the temperature gauge? Their story kept changing—first it was about chemicals, then they stopped mentioning that and started coming up with other excuses. They gave me several phone numbers to call, but none of them helped. Months went by with ongoing arguments, but I travel a lot for work, which made it harder to stay on top of it. Recently, I received a letter from Gwinnett County Court about my car being foreclosed on. Ed Voyles has my phone number, my email, and my home address—all ways they could have contacted me to let me know to pick up my vehicle. They didn’t. Now, the court has approved for the tow company to sell my car while I’ve been away for work. I’ve spent at least $30,000 to $50,000 at this shop over the years. I even called the General Manager and other managers about this issue, and none of them ever returned my calls. Thanks for nothing. More

READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta metro area to service the Ram Promaster. Vehicle was returned (towed) back to the dealership twice, the first after it immediately broke down on the highway after driving from the Ed Voyles service shop upon 'repair completion', nearly causing a fatal accident. The check engine light was still on and the service advisor admitted to never test driving the vehicle upon repair completion. The 8k in repairs conducted were completely unrelated and unnecessary to the original problem and the vehicle was returned (towed back) on two more occasions. The next repairs took longer than 8 months with a quoted cost of 1.8k to replace the PCM. Upon completion a bill of 4.8k was delivered. As a result of these ongoing repairs with no evidence of the issue being resolved, we have requested a full investigation into the numerous repairs be conducted. As a response, Ed Voyles is now threatening impoundment and collections if the bill is not payed in full and taken off the lot within a week. Service Manager's name is Tanner Jackson. This YELP review is an attempt to allow the dealership an opportunity to make good on their consumer obligations and admission of the repeated incompetent diagnosis resulting in over 14k in repairs. Cases have been filed with the Georgia Consumer Protection Agency, Georgia Better Business Bureau and with Dodge RAM. More

We had a wonderful experience with our recent purchase of a new Jeep with Teresa Johnson at Ed Voyles Jeep in Marietta. Teresa was very professional and efficient and provided excellent service. And we LOVE a new Jeep with Teresa Johnson at Ed Voyles Jeep in Marietta. Teresa was very professional and efficient and provided excellent service. And we LOVE our new car. More

Buyer beware! Purchased a brand new Grand Cherokee 4X4 Limited from this dealership. The paperwork, at signing, showed 6 miles on odometer. When they handed me Purchased a brand new Grand Cherokee 4X4 Limited from this dealership. The paperwork, at signing, showed 6 miles on odometer. When they handed me the keys and I went to drive away, the vehicle had 678 miles on it. I requested a swap for a new vehicle and was told that they could sell it as new until it had 2,500 miles on it. They offered to "amend" the paperwork to 678 to reflect true mileage, and offered apologies but did not seek to make it right by providing a vehicle that had not been used as a demonstrator vehicle. 5 days after my purchase, the jeep shuts down completely - TCM/PCM failure. Vehicle wouldn't turn on, wouldn't turn completely off. Called dealership requesting a tow, they told me to download an app to have it towed in lieu of dispatching something for me. I booked the tow via the app, and was CHARGED FOR THE TOW (on a brand new vehicle that died 5 days after purchase), Sales team that sold me the vehicle said that the dealership had "done nothing wrong" and that my issue was with Chrysler. I pushed them for 17 days to replace the vehicle... they came back to me with an option to "trade in" the vehicle, where I paid taxes TWICE (2 transactions - no vehicle exchange) and had to pay more for a replacement on top of taxes as "no replacement vehicles at my spec level existed" (total xx). Now left to chase Chrysler around the lemon law FOR A BRAND NEW VEHICLE. In short, once you've paid for your new car, your are now Chrysler's customer, not theirs. If you want this experience, this is the dealership for you! More

I was a victim of a yoyo scam . Told me I was approved only to come back and tell me to return the vehicle a week later. I needed a car so signed another contract for a horrible veh Told me I was approved only to come back and tell me to return the vehicle a week later. I needed a car so signed another contract for a horrible vehicle that I was told was the only one available. Beware . Came to get a piece today ignition has duct tape on it. Sat for an hour , list time from work only to be told part wasn't ready. These people are criminals. I wouldn't wish this on my worse enemy . More

Everyone is always very courteous and helpful. They are very respectful of my time and get me in and out in a timely manner. They are very respectful of my time and get me in and out in a timely manner. More

When the service department realized we did indeed have a real problem they proceeded to take care of it. The recent strike did not help with the tardy, much delayed order of parts needed. Once they final real problem they proceeded to take care of it. The recent strike did not help with the tardy, much delayed order of parts needed. Once they finally arrive it was repaired and fine ever since. More

The dealership was very nice and attentive. They did not have the vehicle we wanted but they did a dealer locate and got us the one we wanted. Shawn was a great salesman. They even gave me a They did not have the vehicle we wanted but they did a dealer locate and got us the one we wanted. Shawn was a great salesman. They even gave me a vehicle to drive while we waited for mine to come in!!!! More

Very good work. Jonathan was awesome and very responsive to our needs and information. Thanks Jonathan was awesome and very responsive to our needs and information. Thanks More

Great service as always. I can't say enough about the effort put forth by your service team to address and complete service on my vehicle. I can't say enough about the effort put forth by your service team to address and complete service on my vehicle. More