Ed Tomko Chrysler Dodge Jeep Ram

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE I have a brand new Jeep Wrangler Unlimited that I have owned for less than a month. The lock that secures the center console seized up and would not I have a brand new Jeep Wrangler Unlimited that I have owned for less than a month. The lock that secures the center console seized up and would not open, leaving my work ID, insurance card, garage door opener, etc. trapped inside. Earlier in the week, I had ordered and paid for two sets of splash guards through Ed Tomko's service department. Ironically, when I first discovered that the lock was broken, I was in my driveway (unable to gain access to my garage/garage door opener) when I received the call from Ed Tomko that my splash guards were ready for pick up. I mentioned the problem with the lock and was reassured that they would be able to fix the problem when I came to pick up the parts. After picking up my parts, I was directed to the Service Department. I explained the problem with the lock and that the employee that I spoke with over the phone stated that someone would be available to fix it that day. The service department employee informed me that there were no appointments available for over two weeks! I emphasized the sense of urgency needed to resolve this issue (I work for a government facility...no work ID/clock-in's = FIRED), and the minimal amount of time that would be required to resolve the issue, but it all fell on deaf ears. The employee's response was, "Go somewhere else if you need it done faster," and went back to staring at his computer screen! At this point, I asked to speak with the manager of the service department because of the employee's rude, disrespectful, and dismissive attitude. After the Service employee and manager spoke, I was directed to the manager's office where again, I explained my situation and how I was told over the phone that the issue could be resolved that day. He responded by calling me a liar in front of my 6 year old daughter!!!! He said, "There's no way anyone would have told you that." I calmly responded by stating, "Sir, I assure you that the gentleman I spoke with did." His smart-mouthed response was, "Well then, let's go find him." We walked over to the parts department and found the person that I spoke with on the phone. When confronted by his manager and myself, he did the right thing and told the truth...he told his manager, in front of all of his coworkers, that he DID tell me the issue could be resolved that day. So what was the manager's response? Again, a nasty remark! He told me, "So you want it looked at today? Fine. [To the Part's employee] YOU can go out there and take a look at it then. [To me] And by the way, he's not a mechanic." I have NEVER experienced this level of disrespect as a customer! The young man that came out to look at my vehicle was very nice and understanding of my problem. He attempted to open the console with my key, but he too could not get it unlocked. He also recommended taking the vehicle elsewhere...or worst case, breaking the console open! At this point, I'd heard enough!!! In summary, I will NEVER take my vehicle to this dealership again or purchase any Jeep parts through them. I strongly advise against anyone else using their Service Department and I am seriously reconsidering my purchase of a Jeep vehicle if I cannot find a quality maintenance provider!!! More

Great customer service! I had a great experience today! Jerrol Walker is so knowledgeable and attentive to the needs of his customers. He was able to get me into a new jeep p I had a great experience today! Jerrol Walker is so knowledgeable and attentive to the needs of his customers. He was able to get me into a new jeep patriot sport while working within the specific needs of my family. Al also did a great job with the financing aspect of my purchase! All staff were wonderful! I highly recommend Ed Tomko Avon Lake! Stop in and ask for Jerrol! More

New car Stopped in to view a Dodge Challenger Scat Pack I found online. Salesman went over car and all details and put together an offer I couldn't pass up gr Stopped in to view a Dodge Challenger Scat Pack I found online. Salesman went over car and all details and put together an offer I couldn't pass up great selection of SRT products. In and out in under one hour ready to do burnouts. Jon More

Honest, professional and knowledgeable Jerrol Walker helped me order the car of my dreams. No nonsense - no BS. He answered all my questions and gave me the information I needed to make dec Jerrol Walker helped me order the car of my dreams. No nonsense - no BS. He answered all my questions and gave me the information I needed to make decisions. More

They have the rudest service department Ed Tomko has the rudest service department. It is called a service department for a reason. However, the manager that works the desk is extremely rude Ed Tomko has the rudest service department. It is called a service department for a reason. However, the manager that works the desk is extremely rude to their customers. Also, if they need your vehicle overnight, they will not offer you a free loaner vehicle. They will offer you an "opportunity" to rent a vehicle. What a racket! They take your 40K and then that is it...no service, no follow-up, no care. What a shame for a business in this day and age! More

Jerrol Walker deserves more than 5 stars!!! Jerrol made the whole sales experience as quick and pleasant as possible. His professionalism and patience was so appreciated by both my elderly moth Jerrol made the whole sales experience as quick and pleasant as possible. His professionalism and patience was so appreciated by both my elderly mother and myself. This was my second time purchasing a vehicle from Ed Tomko Chrysler and I'm sure it won't be the last. More

Awesome!!! Comfortable from the time i walked in to the time i drove off!!! They put us in the vehicle we wanted at the price we could afford. Excellent! Comfortable from the time i walked in to the time i drove off!!! They put us in the vehicle we wanted at the price we could afford. Excellent! More

Professionally helped The staff and service were exceptionally knowledgeable and professional. They were quick and efficient and I really appreciate all the help. Thank you The staff and service were exceptionally knowledgeable and professional. They were quick and efficient and I really appreciate all the help. Thank you and now you have a customer for life. More

Lied to and treated very RUDE! This is a horrible place to buy a car! Beware of Gerald Walker, salesman, he will say anything to sell you a car! The sales manager is very RUDE!! It This is a horrible place to buy a car! Beware of Gerald Walker, salesman, he will say anything to sell you a car! The sales manager is very RUDE!! It is dealers like this who give car sales a bad name! More

Totally Helpful!!! Just want to give a shout out to Ed Tomko Chrysler and Jerrol Walker for all the information, helpfulness and expediency in the purchase of a beautifu Just want to give a shout out to Ed Tomko Chrysler and Jerrol Walker for all the information, helpfulness and expediency in the purchase of a beautiful new 2016 Jeep Patriot for my college age daughter. Her old car was going fast and she needed a vehicle to get back to school in 2 days and Jerrol made it happen! We are pleased with the service, understanding of our needs and budget and got just what she wanted!!! More