Ed Shults Chevrolet Cadillac

Made appointment to get my drivers window replaced due to scratches caused by a wire harness in door. Service lady said at 24,000 miles the 18 bolt is out of warranty. I said no problem I bought the extende scratches caused by a wire harness in door. Service lady said at 24,000 miles the 18 bolt is out of warranty. I said no problem I bought the extended warranty. She said that won’t cover windows. I said no problem I have full glass coverage. . I showed her the scratches and said it’s hard to see right here because the car was soaking wet from days of rain. . I waited there for two hours then the service lady said your all set. It will be $60. I said is it all fixed. She said the tech wiped off the rubber molding and guessed a piece of dirt caused the scratches. I said did they replace my window. , she said oh no we don’t have window glass here that has to be ordered for several hundred dollars. I said why did I come here then . I made the appointment to have the window replaced, nothing was done after 2 hrs and you want $60. She said let me go talk to the manager. That’s what I hear every time I’ve had a problem. “ let me go talk to the manager “ because she’s not allowed to make any decisions on her own. I have reluctantly brought my two Bolts to this dealership because it’s the only Bolt dealer for 100 miles. . Now they are out of warranty, I don’t ever want to set foot in this service department again. A poorly run dealership service department. Three years of terrible service including a brake xxxx for $700. I would NEVER recommend anyone do business with .Ed Shults Cadillac chevrolet of Jamestown. . More

I recently purchased a new 2019 Chevy Trail Boss and took this vehicle to Ed Shults Chevrolet for repair of two factory recalls and a leaky back window. My vehicle was returned to me with grease on the inter this vehicle to Ed Shults Chevrolet for repair of two factory recalls and a leaky back window. My vehicle was returned to me with grease on the interior, a misplaced dome light, gouged interior handles, water stained headliner, and scratches to the exterior. Three attempts to correct the problem and my vehicle is now destroyed. Management took no accountability for the negligence of the repair technicians and told me that the gouges to the paint were because my vehicle is “black” and that there is no way to resolve the issue. Unprofessional management. Poor quality repair. Faulty service. More

New to me Truck my salesperson, Heather... awesome... showed up bright and early at dealership, looked at vehicle, Heather answered just about every silly question i my salesperson, Heather... awesome... showed up bright and early at dealership, looked at vehicle, Heather answered just about every silly question i could think up... stayed right with it thru the whole process .. i knew what was going on every step of the way... drove home with a "new to me truck" that day after lunch... I hope i don't have to purchase a vehicle any time soon.. but for sure this will be my first stop... More

Very Satisfied! My husband and I leased two brand new Chevy trucks today! This was our 5th and 6th vehicle purchase from this dealer and I highly recommend them! We My husband and I leased two brand new Chevy trucks today! This was our 5th and 6th vehicle purchase from this dealer and I highly recommend them! We are very happy with our purchases and the entire team we worked with were all so wonderful! We would like to highlight salesman Larry Bowers! He was honest and friendly and easy to work with! Thank you Larry! We will never buy anywhere else! More

a headace brand new car with bald tires. did not notice till after deal was made....because its a year old car why does it have bad tires?...would rate lower if brand new car with bald tires. did not notice till after deal was made....because its a year old car why does it have bad tires?...would rate lower if i could, terrible managers, they wouldn't even talk to us just keep sending the salesman over to tell us things. Very rude trying to start arguments and act like a teenager instead of a salesman doing his job and being rude over text message...my whole family has bought from them and its just been a bad experience. very pushy off the start, all they do is try to make a sale as fast as they can and get their commission, instead of being half decent and getting to know you first. and then after you buy the car they do their "100 point inspection" themselves and pass cars that have problems that they don't want to fix. multi billion dollar company and they cant help out with a few hundred dollar fix to make the car decent and the costumer happy. More

Loved the saleman. very patient with me upon making my decession. I would give a 5 star rating for the whole shults dunkirk dealership store. saleman and finacing office was great to deal with. decession. I would give a 5 star rating for the whole shults dunkirk dealership store. saleman and finacing office was great to deal with. More