Ed Sherling Ford

Service of my F250 super duty. I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on th I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours. More

Confused When in today to trade my 2014 Ford Fiesta, 48K miles for a used 2015 Mustang, 29K miles. Dealer was asking 29K for the Mustang and I assumed they wou When in today to trade my 2014 Ford Fiesta, 48K miles for a used 2015 Mustang, 29K miles. Dealer was asking 29K for the Mustang and I assumed they would would be willing to negotiate. No!! Vehicle price remained at 29K. All in all they said my vehicle was worth 5K, 38K would get me in the Mustang, and I left. Not only was the price non-negotiable, not once did they offer a military discount. 20 Years active duty and no consideration. This may have been an isolated experience but for me, less than desirable. More

Truck falling apart Purchased 07 Ram 4x4 in January 2016. Paid asking price as I considered it fair. Later found out they were asking $6,000 more for my old truck than Purchased 07 Ram 4x4 in January 2016. Paid asking price as I considered it fair. Later found out they were asking $6,000 more for my old truck than they gave me on trade. I checked trans fluid 3 days after purchase - it was 1.5 qts low and the transfer case fluid was 2 qts low. Within 2 or 3 weeks the lifters in the Ram started knocking. A week later the climate control fan was squealing loudly. End of May the front drive shaft U-joints failed. I paid almost $400 for U-jpoint repair, then contacted Mrs. Sherling for help with all the other issues. She had rotten attitude and said all vehicles are thoroughly inspected and repaired before offered for sale and that she would have service manager call me to set up appointment. Never heard from him. Took Ram for alignment after putting $1,000 set of tires on and was told alignment cant be done due to bad ball joints and all tie rod ends - repair estimate is $750. Totally unsatisfactory experience. Will never shop at Ed Sherling Ford again. More

Put the wrong oil in my 2012 boss 302 The service guy said my boss 302,took 8 quarts of synthetic blend oil.i told him 9 quarts of 5w50 full synthetic.when I left I read paperwork and they The service guy said my boss 302,took 8 quarts of synthetic blend oil.i told him 9 quarts of 5w50 full synthetic.when I left I read paperwork and they put 5w20.i took it back and they drained oil and put the right oil.when I got home I smelled oil burning.i opened the hood and they spilled oil all over my new engine all over the front quarter panel and had droplets covering the windshield.9/12/14 More

Fixed correctly 1st time. I would have saved hundreds if I had went to them before the other two local shops! My 10 year old Mercury is well maintained and has over 155K. Hope to get another 100K, thanks I had went to them before the other two local shops! My 10 year old Mercury is well maintained and has over 155K. Hope to get another 100K, thanks to their efforts! Great service and they finish the work WHEN they promise, not within a few days (like other shops). Strongly recommend these guys! More

Do NOT use the service department here! We bought a truck at this dealership less than 6 months ago. Brought it in at 50k miles for an OIL CHANGE and low and behold, they called us telling us our fron truck at this dealership less than 6 months ago. Brought it in at 50k miles for an OIL CHANGE and low and behold, they called us telling us our front wheel hubs were loose. I asked how that happened and they said "over time" so I told them we JUST bought the truck THERE only a few months ago- the guy started stuttering and said he could ask his boss if we could have a discount... The service was around $500+ per wheel, so we said we'd have to wait on it anyway. When we picked up the truck it was pulling hard to the left and the front wheels seem to be bouncing! Just another SCAMMING DEALER. I wish I hadn't bought the truck there, and I certainly won't be using their service department. There was nothing wrong with it until I took it there! More

The salesmen are not predatory and allowed me to shop freely without pressure. Beyond the initial impression the salesman that I worked with, Paul, was very knowledgeable about the products offered and freely without pressure. Beyond the initial impression the salesman that I worked with, Paul, was very knowledgeable about the products offered and had several years of experience to back up his expertise. When I first arrived I was debating between buying a lightly used car or a new car, I was not pressured either way, instead I was given enough pertinent information to make an educated decision. The price was fair. The after sale service was excellent. Please take your business to this establishment for a look, you will thank yourself. More

The worst service department I have ever dealt with. Derrick has no clue as to whats going on. He never returns phone calls as agreed. Ive had my car seviced there 3 times and they still cant fix the pr Derrick has no clue as to whats going on. He never returns phone calls as agreed. Ive had my car seviced there 3 times and they still cant fix the problem. This is getting ridiculous. They dont want to offer a loaner car either. Terrible service and they are not fiendly at all. Once again, They are the worst dealership in the Area.................................. More

These guys had a good selection (they aren't a megastore), but the main thing to me was the atmosphere. It was friendly, no pressure, and laid back. My wife actually enjoys taking our Expedition megastore), but the main thing to me was the atmosphere. It was friendly, no pressure, and laid back. My wife actually enjoys taking our Expedition in for service appointments.<br>We've lived in many markets, and had some bad car buying experiences.... I would highly recommend this dealership to anyone in the military, if you're new to Ft. Rucker or the wiregrass. <br><br>I'm the Truckman! and I love my FORD! More