Ed Rinke Chevrolet Buick GMC - Service Center

DO NOT take you car here for any service. They are horrible especially if you are women. They try to bully you and lie about everything, Keep your car for days and don't work on it. They fina They are horrible especially if you are women. They try to bully you and lie about everything, Keep your car for days and don't work on it. They finally fixed a repair that was covered under warranty after four days knowing I did not have another car. I also asked them to do a diagnostic on another problem which they wanted to charge me $650.00. Which was also under warranty. I told them do not do it. They charged me 99.00 for a diagnostic test. Which the customer service manager screamed at me when I picked up my truck that his mechanic took hours to diagnosis it. They should be ashamed of themselves. Alan the employee that I worked with lies and apparently doesn't recall conversations you have with him to cover his mistakes. I deserve my money back from Ed Rinke. A few days later I took my truck to a great place and they diagnosed it in 10 minutes. They drove me home and picked me up when it was finished within 3 hours. NO CHARGE for any of the services. My rating for here is a O. More

the worst dealer i have ever dealt with. they kept my vehicle for 3 days then they told me nothing in the car and it has the same problem in it. and they charge me although i have full cover they kept my vehicle for 3 days then they told me nothing in the car and it has the same problem in it. and they charge me although i have full coverage insurance including the rental car and they didn't give me another car in these 3 days although it covered in the insurance. and they need to hire professional engineering. Arkan arkan_762001@yahoo.com More

top notch service. I was treated excellent and the work was done efficiently. plus the dealership is beautiful it is a win win for me. I was treated excellent and the work was done efficiently. plus the dealership is beautiful it is a win win for me. More

The collision department is absolutely terrible. Please don’t take your car here! They screwed up the paint and lied about fixing it and the door that was repaired now rattles. The manager was a com Please don’t take your car here! They screwed up the paint and lied about fixing it and the door that was repaired now rattles. The manager was a complete degenerate and they felt because I was a female I’d settle for low rate work. My insurance will now have to pay for correct repair work at a competent dealership due to their negligence. Worst experience ever! More

Took my 2015 camaro ss in for service ,the HVAC controls were not working. They diagnosed exactly what I told them,stated I needed radio and ac control unit. Quote Was $1200.00 I shuddered but said make t were not working. They diagnosed exactly what I told them,stated I needed radio and ac control unit. Quote Was $1200.00 I shuddered but said make the repair. They then told me the part was on backorder,so I went to get my car. I arrived they wanted $99.95 for diagnostics i complained then paid. They bring out my car the radio is falling out the dash.i lost my mind poed They took my car in did a xxxx repair ,manager gets out my car and said there's your hundred dollars we don't want your money or business. I took my car about a mile later my radio fell out of the dash So I give them a minus 100000000000000 Never go back More

No communications Here is my review about a company this dealership owns. I also left messages for Mr. Rinke and no response from him or his office. GMoutletparts: Here is my review about a company this dealership owns. I also left messages for Mr. Rinke and no response from him or his office. GMoutletparts: No communications. The phone number alone will not go through to the business. I ordered a part from them and have not heard from them in five days. I paid $27 for express 2 day shipping that has not even been sent out yet. I have spent hours on hold with the parent company Ed Rinke Buick Chevrolet GMC waiting on assistance that never comes. I hope this helps others in their decision on parts they need and pay a rush on. More

My experience with Ed Rinke is horrible everytime . I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealer I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done. More

No regards for customers time Scheduled an appointmet to get alignment done that was suppose to take 1.5hrs. Showed up for my appointment time. After waiting about 1.5 hour they Scheduled an appointmet to get alignment done that was suppose to take 1.5hrs. Showed up for my appointment time. After waiting about 1.5 hour they didnt touch the car. Service manager tried telling me that there might be some confusion. There is no confusion as I showed up for an appointment. I can understand half an hour to an hour delay or something, but I expected to be notified. They have no respect or regards for customers time. They choose to ignore my direct complaint to the dealership. Avoid this dealership and go somewhere else. More

Service Department Shines Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, an Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon. More

Definitely Worth Recommending My experiences with Ed Rinke Chevrolet Buick GMC, can be described with two words: pleasant and outstanding. This stems from the process of leasing My experiences with Ed Rinke Chevrolet Buick GMC, can be described with two words: pleasant and outstanding. This stems from the process of leasing my vehicle to coming in for routine service visits. Jeff Sredzinski was an excellent Sales Representative and he was always available to answer questions or provide assistance even months after the deal was done. The service department takes care of my vehicle quickly and professionally each time I visit. I would recommend this dealership to anyone who wants a smooth and rewarding new car lease/purchase experience. This dealership really knows how to treat their customers right! More