Ed Payne Chrysler Dodge Jeep RAM

No help after sealing the deal!! I purchased a 2019 Jeep Wrangler Rubicon on October 9, 2019. Today is November 1st. My trade-in has not been paid off. I spoke to Chrysler financial a I purchased a 2019 Jeep Wrangler Rubicon on October 9, 2019. Today is November 1st. My trade-in has not been paid off. I spoke to Chrysler financial and they have no loan information on me. I contacted Ed Payne Motors in Weslaco and they had no clue that this was going on. They made some calls and apparently my file was not found. The next day “it was located” and they were going to expedite it. A week later, I check online and noticed that my trade-in still has not been paid off and now there is a late fee. I called Chrysler FInancial and AGAIN they did not have any information. I contacted my sales representative AGAIN and I got the same story. He stated they would “rush” my file. A few days later—-still nothing. The sad thing is that I gave them a stellar survey but the post customer service was completely unacceptable—-horrible. It is like they do not care. I told my sales rep that I expect to speak to a manager and no one has called me. I emailed them but no reply. I left a message on their web site and guess what?? No reply. It is apparent that after the deal is done customer service is non-existent. Therefore, I caution anyone who chooses this dealership that they treat their customers as a simple number and if you need anything after the deal—-good luck. More

Amazing service 5 star review, excellent service. Love my jeep. Will totally recommend the dealership to friends and family members. friendly staff and very attentiv 5 star review, excellent service. Love my jeep. Will totally recommend the dealership to friends and family members. friendly staff and very attentive, they payed attention of wat i was going to buy More

Heaven sent! I can't say enough about our salesman George "Jorge" Garcia. He is simply amazing. We are a hard case and he took such good care of us. He worked I can't say enough about our salesman George "Jorge" Garcia. He is simply amazing. We are a hard case and he took such good care of us. He worked so hard for us. He made us customers for life. If you need a vehicle he is your man and Payne is your dealership. They make you feel like you a million bucks!!! More

Customer Service My names Martin H. I have to say Manny was a great CSR. Went in to look at some vehicles and Manny was very friendly and courteous. Made it feel like My names Martin H. I have to say Manny was a great CSR. Went in to look at some vehicles and Manny was very friendly and courteous. Made it feel like he was family. If I decide to trade in my vehicle you all will have my business. More

Service Great freindly service and good prices on parts and aswell on sales,great staff that works with your credit,budget,and and prices. Thanks ed payne reg Great freindly service and good prices on parts and aswell on sales,great staff that works with your credit,budget,and and prices. Thanks ed payne regardless More

Excellence My experience at the Chevrolet department Was the best ever. Thanks to Joey Barbour and he’s hard work I was able to get not 1 but 2 cars. I’ll neve My experience at the Chevrolet department Was the best ever. Thanks to Joey Barbour and he’s hard work I was able to get not 1 but 2 cars. I’ll never go anywhere else. More

Excellent services Everytime we come here it’s a great environment! Amazing customer service! Our sales person was very attentive and made sure we were comfortable and a Everytime we come here it’s a great environment! Amazing customer service! Our sales person was very attentive and made sure we were comfortable and at home! More

Great great great It's very nice in the customer lounge and the costumer service is A1. The wait is never longer than an hour and they never fail to do an amazing job. It's very nice in the customer lounge and the costumer service is A1. The wait is never longer than an hour and they never fail to do an amazing job. More

Great customer service! Joey Barbor helped me in so many way. He was patient and understood my needs. I will be going back to him when I’m ready. I was impressed with his kno Joey Barbor helped me in so many way. He was patient and understood my needs. I will be going back to him when I’m ready. I was impressed with his knowledge! More

Great service Richard was great he helped me find the truck in my budget and gave me a good price the payments were almost reasonable thank you Richard was great he helped me find the truck in my budget and gave me a good price the payments were almost reasonable thank you More