Ed Payne Chrysler Dodge Jeep RAM

Daniel was very friendly and kept in constant contact with me. If I had a question he was was able to answer my questions. Wait time was minimal. with me. If I had a question he was was able to answer my questions. Wait time was minimal. More

Friendly and quick service like always oil change done in a timely manner always recommending other services and concerns about The how has the truck been running a timely manner always recommending other services and concerns about The how has the truck been running More

Exceptional service. JD made sure everything went smooth with the sale. He is knowledgeable about the car. Highly recommend the place and the overall service. with the sale. He is knowledgeable about the car. Highly recommend the place and the overall service. More

Excellent service and follow up. The staff was very attentive and helpful. I am very pleased with the work done. Definitely will be back for future needs. attentive and helpful. I am very pleased with the work done. Definitely will be back for future needs. More

The dealership was amazing. They had plenty of workers on staff who are friendly and eager to help! The salesman was awesome! Would definitely buy another vehicle there in the future. staff who are friendly and eager to help! The salesman was awesome! Would definitely buy another vehicle there in the future. More

100% satisfied with customer service. Very well organized prepared and explained. Staff was opened to any questions we had. Very good teamwork. Very quick. We didn’t feel rushed or pressured at all prepared and explained. Staff was opened to any questions we had. Very good teamwork. Very quick. We didn’t feel rushed or pressured at all More

Went to several dealerships to trade in my truck and none seemed to work with me to get where I wanted. Ed Payne dodge did. seemed to work with me to get where I wanted. Ed Payne dodge did. More

Horrible. It took too long for an oil change. Your company does not keep its commitments as it pertains to maintenance plans. I’ll never buy here again. company does not keep its commitments as it pertains to maintenance plans. I’ll never buy here again. More

Very poor customer service. Took in our truck at 9am for an alignment and for them to check the bearing on front tire. When taken in they had no other vehicles for services. I had to call twice in order to an alignment and for them to check the bearing on front tire. When taken in they had no other vehicles for services. I had to call twice in order to get a status update on my vehicle. The first time I called was at 2:30 and Mr. Campos began to say that something else was wrong with our brand near 2019 truck. He stated that he would call me back with an update and let me know when it would be ready. Two hours later and no follow up by him. I then called back and spoke with a young lady she was able to find our information about my vehicle and told me it would be ready at 5pm. A whole day to do an alignment is ridiculous to me and the fact that the service advisor could not be helpful is sad. When purchasing the vehicle they paint a perfect picture on how helpful they are but then when it comes down to it they are unwilling to help! Very disappointed with their service, too lazy and don’t want to work. More

No help after sealing the deal!! I purchased a 2019 Jeep Wrangler Rubicon on October 9, 2019. Today is November 1st. My trade-in has not been paid off. I spoke to Chrysler financial a I purchased a 2019 Jeep Wrangler Rubicon on October 9, 2019. Today is November 1st. My trade-in has not been paid off. I spoke to Chrysler financial and they have no loan information on me. I contacted Ed Payne Motors in Weslaco and they had no clue that this was going on. They made some calls and apparently my file was not found. The next day “it was located” and they were going to expedite it. A week later, I check online and noticed that my trade-in still has not been paid off and now there is a late fee. I called Chrysler FInancial and AGAIN they did not have any information. I contacted my sales representative AGAIN and I got the same story. He stated they would “rush” my file. A few days later—-still nothing. The sad thing is that I gave them a stellar survey but the post customer service was completely unacceptable—-horrible. It is like they do not care. I told my sales rep that I expect to speak to a manager and no one has called me. I emailed them but no reply. I left a message on their web site and guess what?? No reply. It is apparent that after the deal is done customer service is non-existent. Therefore, I caution anyone who chooses this dealership that they treat their customers as a simple number and if you need anything after the deal—-good luck. More