Ed Napleton Honda in Oak Lawn - Service Center

Treated like royalty I was treated with the upmost respect. From the time I walked in the door, to the time I left Chris and the entire Napelton Honda staff had excellent I was treated with the upmost respect. From the time I walked in the door, to the time I left Chris and the entire Napelton Honda staff had excellent customer service. Iggy made certain that i would receive VIP treatment and I enjoyed every minute of it. I cannot forget about Mr. Day. He is the sales employee that helped make both of my purchases possible. Not only that, but he also is one of the kindest, most professional employees of Ed Napelton Honda I have ever met! More

Best service department I walked in for a oil change. As soon as I arrived they were helping me decide what I needed and did the service for a reasonable . Even had my car w I walked in for a oil change. As soon as I arrived they were helping me decide what I needed and did the service for a reasonable . Even had my car washed for no charge. Definitely coming back for service More

Awesome Service Department Making an appointment was easy. All I did was call and made an appointment quickly. When I came in I was in and out in about 40 min. That's awesome! J Making an appointment was easy. All I did was call and made an appointment quickly. When I came in I was in and out in about 40 min. That's awesome! Jason my service guy was quick and informative. I'll make sure to come back and see him again. More

Great people, great service! Candice and John are both professional and hold their service to the highest of standards. They are kind and helpful, always wanting to ensure their c Candice and John are both professional and hold their service to the highest of standards. They are kind and helpful, always wanting to ensure their customers are nothing less than happy. More

Great service! The staff and all employees were courteous and helpful. I felt they went above and beyond their duties. I left very happy and will return because of t The staff and all employees were courteous and helpful. I felt they went above and beyond their duties. I left very happy and will return because of that. More

Great customer service Christopher Lammon is very helpful very time I go to Honda he makes sure I leave happy. I can ask him any questions and he will try to find out the a Christopher Lammon is very helpful very time I go to Honda he makes sure I leave happy. I can ask him any questions and he will try to find out the answers he will take his time with me to ensure that I understand, he doesn't rush me and thats what make a good customer service. I will recommend Ed Napleton Oak Lawn to my family and friends. Any questions or advice I definitely ask for Christopher Lammon! More

Worst experience ever! Took my odyssey for oil change and noticed my back door didn't open with remote. Dealer ordered the part month went by never got a phone call to let m Took my odyssey for oil change and noticed my back door didn't open with remote. Dealer ordered the part month went by never got a phone call to let me know the part was in. I called and they said it was in, made appointment for Saturday to get it installed 2hr wait. Got a loaner from the dealer, the car was ready on Monday. Got to dealer and noticed my windows on my odyssey were steaming left the loaner and got in my car. Noticed the car seats were moist and it was very hot. Also noticed water sitting on the door handle, the car was not washed. Went back inside the dealer and spoke to the manager. I was told that it was going to get resolved to back the loaner. The service department left my windows open while we had a major rain storm. Its Wensday and never received a call back to let me know what is going on, I called again and I was told it was ready to be picked up. Again went to the dealer and my surprise the car is dirty and nothing was done to it!!! I'm very upset, it seems like nobody cares if my car smells like mildew!!!! This is my 2 time bringing my car in and I'm very disappointed!! If I can I would rate a 0!!! Thats how upset I am More

More than just an oil change Jason has always been so helpful, I even try to get my oil changed on days he's working. He has really made me understand why going to a dealership f Jason has always been so helpful, I even try to get my oil changed on days he's working. He has really made me understand why going to a dealership for service is so crucial - sometimes I'm not even aware of recalls on my vehicle, but he makes sure they are taken care of while I wait. My car is clean when they are done, which is a nice perk, but I also leave with the confidence that my vehicle has been expertly serviced. More

Excellent Customer Service. I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very friendly and extremely knowledgeable. He takes the time to explain everything that is going on with my vehicle. More

Very knowledgeable service department! At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but l At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but live in Oak Lawn. I was in a hurry one day and went in to Napleton for an oil change and I'm glad that I did. I was very relieved to see Jason working here. I would always see him at a previous dealer and was worried when he had left. Jason recognized me and took care of me right away. Because of Jason I have given Napleton another chance and am now a valued customer. Keep it up. More