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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
June 18, 2022
Everyone was very welcoming and friendly. Daniel helped me get my new truck and was very thorough with explaining the entire process. Daniel helped me get my new truck and was very thorough with explaining the entire process. More
by dm32914
Employees Worked With
June 17, 2022
Hi I worked with Jimmy he was such a knowledgeable and polite salesman. He smiled throughout the entire process and I’m sure I wasn’t the easiest customer to deal with. I love my 2022 Pilot & best of all polite salesman. He smiled throughout the entire process and I’m sure I wasn’t the easiest customer to deal with. I love my 2022 Pilot & best of all I had a great experience purchasing it. Thank you Jimmy! More
by Freddysas
Employees Worked With
Jimmy Bushell
June 16, 2022
They are very nice people and fast Very kind Friendly Daniel was very kind and friend He is the best Daniel was very kind and friend He is the best More
by Alaahmansour
Employees Worked With
June 15, 2022
Danny is very patient and took his time with us we did not feel rushed at all about the whole process even though we kept him there past closing hours not feel rushed at all about the whole process even though we kept him there past closing hours More
by angelinaclaudio80
Employees Worked With
Danny
June 13, 2022
What a great team. Very thorough, kind... Best experience we've ever had buying a car. I love my new Car. Thanks Matthew. Very thorough, kind... Best experience we've ever had buying a car. I love my new Car. Thanks Matthew. More
by Mary Liethen
Employees Worked With
Matthew J. Butler
June 09, 2022
Jimmy gave me great service and he was a great salesman! was treated like a valued customer. he was very professional and got me exactly what I wanted and for the price I needed. thanks jimmy for all your h was treated like a valued customer. he was very professional and got me exactly what I wanted and for the price I needed. thanks jimmy for all your help More
by clarabushy09
Employees Worked With
Jimmy Bushell
June 07, 2022
Jimmy greeted us when we walked in. He had a smile on his face the entire process and I was not an easy customer. His attitude really is what helped me make my decision. I ended up gett He had a smile on his face the entire process and I was not an easy customer. His attitude really is what helped me make my decision. I ended up getting a new Honda civic. Nice ride. Nice experience. If you have to buy a car in these times I recommend jim at Ed napleton Honda in Oak Lawn More
by clarabushy
Employees Worked With
Jimmy Bushell
June 03, 2022
We worked with jimmy. They made the process easy. Jimmy answered all our questions via email and had the Honda Accord all ready for our test drive before we arrived. We ar They made the process easy. Jimmy answered all our questions via email and had the Honda Accord all ready for our test drive before we arrived. We are satisfied customers! More
by Nick Taye
Employees Worked With
Jimmy Bushell
June 02, 2022
Daniel and Cordarelle were very patient helpful and great to work with. Could not have asked for better assistance on buying a new car. Definitely the place to shop. to work with. Could not have asked for better assistance on buying a new car. Definitely the place to shop. More
by Martinguzman86
June 01, 2022
Bought our car here 5 years ago, and we've had most of the regular maintenance done there. Bought it through USAA for a nice price, and the service has always been friendly. Would recommend this dealers the regular maintenance done there. Bought it through USAA for a nice price, and the service has always been friendly. Would recommend this dealership! More
by bljl676
Employees Worked With
Neel Patel
