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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
August 08, 2022
Bob was very friendly and he helped me get the car I wanted. A Honda 2023 HR-V. He was on task, getting my old car removed, and contacting me when the car came in. The price wasn't great, but it's the wanted. A Honda 2023 HR-V. He was on task, getting my old car removed, and contacting me when the car came in. The price wasn't great, but it's the inflation era. Every car-place does the same thing so I can't fault it too much. More
by toadturtle3
Employees Worked With
August 06, 2022
The salesman was very polite. But, I'm wondering if they really did a thorough job of inspecting this car. First of all, the price! Not good but in today's climate it is what it i But, I'm wondering if they really did a thorough job of inspecting this car. First of all, the price! Not good but in today's climate it is what it is. I had no choice but to purchase a car. My previous car was too costly to repair. About a week after buying, something strange happened with the steering. The power steering light came on and the car wouldn't start after that. I called the dealer and he seemed genuinely concerned for my safety and asked if I purchased the extended warranty which I did not. It did eventually start and hasn't happened since but I don't feel safe that it won't. Now, the air conditioner stopped working. I took it to be recharged and they say there is no leak but we'll wait and see. I've only made 3 payments on this car! More
by cinders73_99
Employees Worked With
Mark
August 04, 2022
I had an excellent visit with our salesman Jimmy. My family was looking for a bigger vehicle and we went into Ed Napelton just to look, but Jimmy helped us make a decision and gave us options that wo My family was looking for a bigger vehicle and we went into Ed Napelton just to look, but Jimmy helped us make a decision and gave us options that worked for my family and I. We love our 2022 Honda Odyssey! Thanks Jimmy! More
by Linsabs
Employees Worked With
Jimmy Bushell
August 01, 2022
I worked with Gerald and Bob on getting the car I wanted at a price I could afford and I appreciate that. at a price I could afford and I appreciate that. More
by jammermartin
July 30, 2022
Daniel Nino worked endlessly into the wee hours of the night to make sure I did not leave the dealership until I had the car of my dreams! He got be a great deal and car! night to make sure I did not leave the dealership until I had the car of my dreams! He got be a great deal and car! More
by M
July 30, 2022
Gerald Griffin provided great service to my stepson who purchased a blue 2011 Honda Civic. purchased a blue 2011 Honda Civic. More
by mtucoach
Employees Worked With
July 29, 2022
Gerald Griffin 5 stars, on Dealer Rater review, from Aisha Kakia Eakin, purchaser of 2013 Hyundai, Sonata. Aisha Kakia Eakin, purchaser of 2013 Hyundai, Sonata. More
by AishaKakiaEakin
Employees Worked With
July 29, 2022
Gerald Griffin, five stars, from purchaser, if the year 2013 Hyundai, Sonata, at Edward Napleton. 2013 Hyundai, Sonata, at Edward Napleton. More
by AishaKakiaEakin
Employees Worked With
July 29, 2022
Jimmy is the person you want to work with. So knowledgeable and listened to my situation. I’ve been to a few places but this was by far the best experience! So knowledgeable and listened to my situation. I’ve been to a few places but this was by far the best experience! More
by Bbkatt12
Employees Worked With
Jimmy Bushell
July 29, 2022
I worked with Jimmy when I went in to look for a small suv. Jimmy gave me a great experience and didn’t pressure me into the sale. I bought a 2022 HR-V and it’s perfect. Thank you Jimmy! suv. Jimmy gave me a great experience and didn’t pressure me into the sale. I bought a 2022 HR-V and it’s perfect. Thank you Jimmy! More
by Donmed12
Employees Worked With
Jimmy Bushell
