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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
September 23, 2022
Came into Napleton Honda Oak Lawn to find a car for my mom and here we met Hugo, he took his time with us and got her a lovely suv. He was so laid back and helpful. mom and here we met Hugo, he took his time with us and got her a lovely suv. He was so laid back and helpful. More
by Chris1718
Employees Worked With
Hugo Hernandez
September 23, 2022
Jimmy gave me the best car buying experience! I went in not knowing what I wanted and he went above and beyond to get me into my new CRV! I went in not knowing what I wanted and he went above and beyond to get me into my new CRV! More
by Bethmaryson
Employees Worked With
Jimmy Bushell
September 22, 2022
I came to this dealership just to see what kind of inventory they got. I was approached by a salesperson named Mark and he took the time in understanding what my objectives were. Long story short, he inventory they got. I was approached by a salesperson named Mark and he took the time in understanding what my objectives were. Long story short, he gained my trust and made a sale as well as a happy customer out of me. Mark, I appreciate your hard work. Thank you. More
by Ibrahim Shabbaz
Employees Worked With
Mark Salgado
September 22, 2022
Danny gave me excellent service . He was knowledgeable and friendly. He gave me a great deal on my car. He was knowledgeable and friendly. He gave me a great deal on my car. More
by SG3RD
Employees Worked With
September 22, 2022
Mark Salgado in sales was great! He took care of me and helped get into a vehicle that I was very interested in. He was also very accommodating because I recently had hip surgery and He took care of me and helped get into a vehicle that I was very interested in. He was also very accommodating because I recently had hip surgery and Mark made sure that I didn’t have to walk far from the desk to the car and so forth. I will be sending my referrals to this gentleman. More
by Ibrahim Shabbaz
Employees Worked With
Mark Salgado
September 22, 2022
Mark was amazing, provided all the details I needed to make an informed decision to get into a new lease. I appreciated the entire team and their willingness to make me feel like a valued customer. Would make an informed decision to get into a new lease. I appreciated the entire team and their willingness to make me feel like a valued customer. Would recommend highly to anyone. More
by Lakeisha
Employees Worked With
Mark Salgado
September 22, 2022
I was in a recent accident and in need of another car. Mark showed me several options (vehicles within my budget) and was very informative. Although the process was long, Mark informed me every step of th Mark showed me several options (vehicles within my budget) and was very informative. Although the process was long, Mark informed me every step of the way. I also enjoyed our conversation while I waited for financing. More
by Ms Morrow
Employees Worked With
Mark Salgado
September 20, 2022
Danny was super helpful when looking for my dream car! !! Highly recommend when coming to Honda!!! !! Highly recommend when coming to Honda!!! More
by phelps
Employees Worked With
September 17, 2022
I was assisted by Mark S who went above and beyond to help me with my car purchase. He was able to get me in a Honda Accord on a monthly payment that fits within my budget. help me with my car purchase. He was able to get me in a Honda Accord on a monthly payment that fits within my budget. More
by Maribel Lozano
Employees Worked With
Mark Salgado
