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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
January 14, 2023
Pedro and Danny were very professional and advisory in their sales approach. They patiently answered our questions, and we came out knowing more about the product selection and our options as a result. their sales approach. They patiently answered our questions, and we came out knowing more about the product selection and our options as a result. More
by Steveahrenholz
January 13, 2023
I came just to get a car appraised but I was given a great offer for a new car that I simply just couldn’t refuse. Mark was very helpful with the process. The place is clean and finance was fast. great offer for a new car that I simply just couldn’t refuse. Mark was very helpful with the process. The place is clean and finance was fast. More
by Azemi
Employees Worked With
Mark Salgado
January 13, 2023
I decided to trade my 2018 Honda Ridgeline to the new 2023 Honda CR-V Sport Touring Hybrid and my wife was very happy. I came in only for a routine service but Mark in sales was able to convince my wife 2023 Honda CR-V Sport Touring Hybrid and my wife was very happy. I came in only for a routine service but Mark in sales was able to convince my wife and I that I can get a lot for my vehicle as a trade. I’m glad I did. More
by Vince T
Employees Worked With
Mark Salgado
January 13, 2023
Easy straight forward buying process. Bought on a Saturday night and had to return Monday for some items that couldn't be done Saturday as the service department was closed. I worked with Bought on a Saturday night and had to return Monday for some items that couldn't be done Saturday as the service department was closed. I worked with Jimmy Bushell, he went above and beyond to make sure my day was not spent all day waiting! Highly recommend this Dealership! More
by Bertybring
Employees Worked With
Jimmy Bushell
January 11, 2023
Danny Nino made this transition effortless and fast! First time I've bought a new car in years and was nervous about the prices in this moment. They assured me he would find the best deal for my budget. First time I've bought a new car in years and was nervous about the prices in this moment. They assured me he would find the best deal for my budget. He was efficient in getting things wrapped up. Im new to Chicago area and THIS WILL be my home store. I will definitely recommend my family and friends. Ask for Danny Nino More
by francoantonio01
Employees Worked With
January 07, 2023
Had a fine experience with Jimmy. He always makes the process seamless. To me Jimmy is the face of Honda, a great ambassador. Keep up the good work. We love our new Honda! He always makes the process seamless. To me Jimmy is the face of Honda, a great ambassador. Keep up the good work. We love our new Honda! More
by Jimmylil
Employees Worked With
Jimmy Bushell
January 07, 2023
I want to thank Danny Nino for all his help with my new car. He was patient and very helpful. Thank you car. He was patient and very helpful. Thank you More
by caseyjones1623
Employees Worked With
January 07, 2023
Just want to thank Danny Nino over at Ed Napleton Honda in Oak Lawn for their great service and professionalism !!! You guys rock over here !!! Keep up the good work guys . Oh yeah , the entire staff is am in Oak Lawn for their great service and professionalism !!! You guys rock over here !!! Keep up the good work guys . Oh yeah , the entire staff is amazing yall !! More
by aprilludgate0106
Employees Worked With
January 06, 2023
Came here to see Hugo after he was recommended to us from friends and man did he do a great job, actually made it fun and was super helpful during the process! Come check him out friends and man did he do a great job, actually made it fun and was super helpful during the process! Come check him out More
by Arturogarza17
Employees Worked With
Hugo Hernandez
