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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
January 27, 2023
Needed to get out of my car. Been having way too many issues. I spoke to Mark and he took great care of me and understood my situation. He will be getting many referrals from me Been having way too many issues. I spoke to Mark and he took great care of me and understood my situation. He will be getting many referrals from me just because of his professionalism and willingness to help. More
by A Sanders
Employees Worked With
Mark Salgado
January 27, 2023
Jimmy Bushell was amazing. He worked within our budget and gave us solid options. More importantly he was honest about the whole process. Great job!!! He worked within our budget and gave us solid options. More importantly he was honest about the whole process. Great job!!! More
by Belindagrace
Employees Worked With
Jimmy Bushell
January 26, 2023
Came in to see Hugo after my buddy recommended me to him and he helped trade out and get into something more spacious for my job. Come see him ! and he helped trade out and get into something more spacious for my job. Come see him ! More
by Danquinntexas
Employees Worked With
Hugo Hernandez
January 25, 2023
Great customer service and friendly staff. Ask for Danny and he will help you during your car buying process. The dealership has many bilingual sales agents if you need them. Overall, I have n Ask for Danny and he will help you during your car buying process. The dealership has many bilingual sales agents if you need them. Overall, I have no complaints during my experience. More
by daemont12
Employees Worked With
January 21, 2023
Fabulous experience and a great deal on a beautiful car. Bob was understanding and courteous to our time and needs, patient with our questions, and overall made us feel appreciated. Bob was understanding and courteous to our time and needs, patient with our questions, and overall made us feel appreciated. More
by Lisa B
January 20, 2023
Jimmy Bushell The whole buying experience was exceptional. This was my third purchase from this facility and each experience has been better than the last. exceptional. This was my third purchase from this facility and each experience has been better than the last. More
by Nancygowl
Employees Worked With
Jimmy Bushell
January 20, 2023
Jimmy Bushell is a passionate, trustworthy car salesman,If I buy a second car, or introduce friends to buy a new car, I will have to go to him again. salesman,If I buy a second car, or introduce friends to buy a new car, I will have to go to him again. More
by Carolsponge
Employees Worked With
Jimmy Bushell
January 19, 2023
Came to browse around while my car was in service and here I met Hugo and he helped me get a great deal and prevent me from having any future problems, come talk with Hugo ! here I met Hugo and he helped me get a great deal and prevent me from having any future problems, come talk with Hugo ! More
by Sheldoncooper779
Employees Worked With
Hugo Hernandez
January 19, 2023
I was recommended to come here from my sister, family lives in oak lawn and was in need of a car with good mpg. Here I met Hugo and he was able to help my wife and I find exactly what we both needed lives in oak lawn and was in need of a car with good mpg. Here I met Hugo and he was able to help my wife and I find exactly what we both needed More
by Brianfloreshc
Employees Worked With
Hugo Hernandez
January 17, 2023
Working with Danny Nino was great and I loved the experience definitely making a come back to the dealership. Recommend to all family and friends!!! experience definitely making a come back to the dealership. Recommend to all family and friends!!! More
by aelliot11623
Employees Worked With
