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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
February 10, 2023
Came to the dealership with my Dad and met Hugo, he was able to help me get my first car after last one was stolen, he took his time and helped me get to where I wanted to be at! So happy ! able to help me get my first car after last one was stolen, he took his time and helped me get to where I wanted to be at! So happy ! More
by Briangomez9598
Employees Worked With
Hugo Hernandez
February 10, 2023
I’ve had my Hyundai stolen twice and insurance premium increased. Needed to get out of the car. Mark helped me get in to a different vehicle. So thankful that I was approved with little money down. See Ma increased. Needed to get out of the car. Mark helped me get in to a different vehicle. So thankful that I was approved with little money down. See Mark if you are in a bad car situation and he will find you a solution. More
by Jazz B
Employees Worked With
Mark Salgado
February 10, 2023
I was in a recent car accident where my vehicle was considered a total loss. This place had a similar vehicle so I drove 1 hr away to see it. The car was in great condition and pricing was the best wit considered a total loss. This place had a similar vehicle so I drove 1 hr away to see it. The car was in great condition and pricing was the best within a 200 mile radius. Mark assisted me and even had the car ready before I got there. Great service. More
by brian t
Employees Worked With
Mark Salgado
February 10, 2023
My old Honda Civic is beginning to show its age so it was time to upgrade. Mark in sales got me in a new Honda Accord and I am very pleased with my purchase. time to upgrade. Mark in sales got me in a new Honda Accord and I am very pleased with my purchase. More
by Ms Flowers
Employees Worked With
Mark Salgado
February 10, 2023
Jimmy was our salesman and he was top notch from the first minute he shook our hands it was all about us and what he could do to make us happy. He answered every question we had. He is extremely knowled first minute he shook our hands it was all about us and what he could do to make us happy. He answered every question we had. He is extremely knowledgeable about every aspect of Honda's and that made us both as ease. Thank you Jimmy for your help! More
by Pegmouse
Employees Worked With
Jimmy Bushell
February 04, 2023
We came in to see a certified Honda Accord. We spoke to Mr Salgado and found us a vehicle at a very good price. The process was smooth and he even delivered the car to our home. I am very satis We spoke to Mr Salgado and found us a vehicle at a very good price. The process was smooth and he even delivered the car to our home. I am very satisfied with his level of professionalism. More
by john.vani
Employees Worked With
Mark Salgado
February 04, 2023
I drove all the way from Des Moines, IA to find a new 2023 Honda CRV in white and this place has one. Mark Salgado took his time and was helpful in getting me on this vehicle. I am beyond grateful to thi 2023 Honda CRV in white and this place has one. Mark Salgado took his time and was helpful in getting me on this vehicle. I am beyond grateful to this wonderful salesperson. More
by shengdongzhou
Employees Worked With
Mark Salgado
February 02, 2023
I came after a few weeks looking and Hugo was able to show me several cars and find the right one for me! So happy to have found my next car, thanks Hugo ! show me several cars and find the right one for me! So happy to have found my next car, thanks Hugo ! More
by Danswiftlions
Employees Worked With
Hugo Hernandez
January 31, 2023
Danny Nino is great! Purchasing and negotiating a car price can be a stressful situation. Not with Danny. He listens…he delivers! Purchasing and negotiating a car price can be a stressful situation. Not with Danny. He listens…he delivers! More
by bpurdy131
Employees Worked With
