Ed Napleton Honda in Oak Lawn

My recent experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly decline disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined. The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership. The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday. These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience. I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership. I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window. More

Good day to everyone I went to Napleton Honda in Oakl Lawn. I met a a salesman name Eric. I was looking for a suv. He was attentive and very knowledgable and I appreciated his sense of humor. I would rec Lawn. I met a a salesman name Eric. I was looking for a suv. He was attentive and very knowledgable and I appreciated his sense of humor. I would recommend him to all my family and friends. More

Nicole was a pleasure to work with. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. More

Nicole es da le mejor, ella se aseguro que todo mi proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy seg proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy segura con mi nueva camioneta. Gracias Nicole por ser tan amable y atenta durante todo el proceso. More

Happy with my experience! My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Hon My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Honda Odyssey Sport More

Mr Gerald Griffin, was very helpful to us, in Purchasing the Honda car, from there the Honda car, from there More

You will feel strong positive vibes the moment you reach Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, they treat you very well. I Purchased Honda CRV Sport Hybrid 2025 on July 13, 2024. I went just to understand the vehicle, price and finance but returned back with final decision (booked a color and trim of my choice) and next week got the delivery too The sales team member *Mr. Eric Mc Gee* was extremely caring and answered our calls even late evening or night to resolve the questions. Strongly recommend Ed Napleton Eric is awesome! More

First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT salesman! He was very professional, understood my needs and concerns and did everything he could to make my purchase a smooth transaction! I would recommend Eric McGee to everyone looking to buy a Honda! Ed Napleton Honda should be very proud to have him as a salesman! Kudos to Eric! More

Nicole Diaz went above & beyond when I went in for a test drive from the beginning to the end of everything very detailed & sweet girl! drive from the beginning to the end of everything very detailed & sweet girl! More

Gerald Griffin, "GG" still cares for my Honda like "family" It is most appreciated. Thanks! "family" It is most appreciated. Thanks! More