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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
March 24, 2023
Very pleasant purchase. Jimmy Bushell went above and beyond for me. He was courteous, well prepared and I’m grateful. Saying he is the reason why I purchased at this dealers Jimmy Bushell went above and beyond for me. He was courteous, well prepared and I’m grateful. Saying he is the reason why I purchased at this dealership would be an understatement. Thank you Jimmy! More
by Miguelg
Employees Worked With
Jimmy Bushell
March 24, 2023
I was needing to replace my 15 year old car, so I came to EdNapletonHonda and worked with Howard. My experience was pain, free and pleasant. I recommend this dealership and Howard in particular. EdNapletonHonda and worked with Howard. My experience was pain, free and pleasant. I recommend this dealership and Howard in particular. More
by kb8908
Employees Worked With
Howard Becker
March 24, 2023
Howard was very helpful and knowledgeable. I highly recommend your next purchase be at Ed Napelton! I highly recommend your next purchase be at Ed Napelton! More
by Michelle
March 24, 2023
I have been looking around for a new 2023 Honda CR-V and I was able to find one at this dealership with the exterior color that I wanted. The process was smooth and non-pressured. Mark was great showing me I was able to find one at this dealership with the exterior color that I wanted. The process was smooth and non-pressured. Mark was great showing me the different features of the vehicle. More
by rrobles
Employees Worked With
Mark Salgado
March 24, 2023
I purchased a 2021 VW Tiguan and Mark was a delight to work with. He was thorough with the process and was very knowledgeable about the vehicle. He was patient and made one very happy customer. work with. He was thorough with the process and was very knowledgeable about the vehicle. He was patient and made one very happy customer. More
by athena goddess
Employees Worked With
Mark Salgado
March 24, 2023
I had a great first time buying experience with Jimmy Bushell. Patience, energetic and honest. I didnt feel like I was being taken advantage of and he gave me great advice. Thanks Jimmy! Bushell. Patience, energetic and honest. I didnt feel like I was being taken advantage of and he gave me great advice. Thanks Jimmy! More
by Karieshaw
Employees Worked With
Jimmy Bushell
March 19, 2023
It was a amazing experience I had great help Danny walk through everything we had to know from beginning to end through everything we had to know from beginning to end More
by Uhernandez9
Employees Worked With
March 17, 2023
My husband and I have been to several dealerships looking for a used Mazda CX-9 and this place was by far the nicest and with great personnel. Mark Salgado was very thorough and made us feel at ease. for a used Mazda CX-9 and this place was by far the nicest and with great personnel. Mark Salgado was very thorough and made us feel at ease. More
by jen g
Employees Worked With
Mark Salgado
March 17, 2023
Wow Jimmy was amazing! ! I love my new Honda CR-V, great deal, no pressure & smooth transaction. So happy I stopped in. Definitely will buy with Jimmy again. ! I love my new Honda CR-V, great deal, no pressure & smooth transaction. So happy I stopped in. Definitely will buy with Jimmy again. More
by Megantanner
Employees Worked With
Jimmy Bushell
