Ed Napleton Honda in Oak Lawn

We were looking for used CR-Vs this week that we saw on their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. We kept explaining we just wanted to know the best price we could get and he stated he couldn't guarantee a price without knowing if we are financing, trading in, etc. Why would we sit down and go through all that when the car wasn't on the lot and we hadn't seen it. Needless to say, we are not stupid people, they are. They lost a sale by being extremely pushing and arrogant. I guess the rating speaks for itself. Stay away from this dealership! Two days later we purchased a great used CR-V from Joliet Honda and had a GREAT experience! More

I had a terrible experience. 1st I gave a $500 deposit on a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We s a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We started working on the paperwork which was not what we agreed on, so it was changed. On Tuesday I got a call saying my car would be at my house the next day after 6, at 6:20 I called to see where the car was, and was told it would be there in a few hours. When Mike showed up with my car his wife was with him, plus Taste of Chicago programs fell out of his pocket! Then the paperwork was COMPLETELY WRONG! They already had my trade in, but that was not on the paperwork. Plus the price was $2500 more than what I had already signed onto. I refused to sign anything.<br><br>They really need to get themselves together down there. I wish I had found this site before I bought the car. Warn everyone you know, this dealer doesn't care and doesn't tell the truth. Bait and switch is common, and always check your paperwork. Bring e-mails with you to prove your point if you nee d to. More

After my test drive, I made an offer, and was left to cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike in cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike insulted me by saying "If you can get the car at this price, more power to you." He didn't make a counter-offer at all.<br><br>The price I offered was one made to me that day by another dealer; the other dealer had a sale within the hour.<br><br>These are the most unprofessional people I've ever had the displeasure of dealing with. More

I requested an Internet quote via Edmunds.com for the 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If I would have chosen to drive to Ed Napleton, I would have gotten charged an extra $515.00 for my new Ridgeline (which I picked up last night from a BETTER dealer that was up front with pricing). I would not recommend this dealer at all because they conveniently LIED to me. More

WARNING.....WARNING....WARNING.....WARNING.......This dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hou dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hours. Beware that Delivery is not part of the sale price no matter what they quote. Beware that they will not provide you a signed sales agreement but expect you to sign one. <br><br>I really thought after the experience of 9 - 11 that American's were not out to screw American's any longer. I was so wrong. I exercised my right as an American and walked out! <br><br>If you use this dealership it will be a "I told you so" situation and usually that is an expensive "I told you so."<br><br> More

WARNING: Dealing with this Ed Napleton Honda could be bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. Finance Mgr and sales play good cop bad cop against the customer. I walked out and did not deal with this company and would suggest to everyone DO NOT DEAL with them. State of Illinois Attorney General's office has been notified as well as Honda America. <br><br> More