Ed Napleton Honda in Oak Lawn

After receiving an online quote from Peggy, we drove an hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Ge hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Gerald ended up taking care of us. After wasting 2 hours of my time, we finally started talking prices. Gerald came back after speaking to someone important and said there was a "miscommunication". How can someone "miscommunicate" via e-mail??? Peg lied, Gerald lied. Ed Napleton Honda suck...definately don't waste your time!!!!!! More

We have purchased three new Hondas from this dealer and regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving the regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving them any more business. The service department started out great when we bought our first car from them in 1992, but in more recent years they have, in my opinion, tried to take advantage of my wife's lack of vehicle savvy. Among other things, they tried to convince her that: - no service had been done on the vehicle for about 15,000 miles, when in fact it had been serviced according to Honda's specifications; -she needed new brakes on the vehicle just 10,000 miles after they had done a complete bake job; - her vehicle was dangerously out of alignment, when two other servicing facilities (an independent shop and another Honda dealer's service dept) advised that no alignment was needed. In my experience, Ed Napleton's service prices are significantly higher than competitors' prices, including those of other local Honda dealer service departments. Also, watch out for outrageous shop fees. I have never had a shop fee of more than 10 dollars anywhere but Ed Napleton, where I had one for 25 bucks. When I bought our last car from them, they delivered it to me with door edge guards in place. I hadn't asked for them, but I figured they were being nice to a loyal customer. It wasn't until months later that I realized that the door edge guards had been installed to mask the fact that one of the doors was not properly aligned. As much as I would like to be able to patronize my local dealer and keep my sales tax funds in my home town, I will drive past Ed Napleton to another Honda dealership for future sales and service. More

The sales person at the dealer did a good job choosing and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. There was no breakdown of the price, and when I asked why the car cost less than another one with more mileage, the answer was "I don't know". The extras I ordered were lumped into a single figure so I could not see how much each item cost. The purchase price was presented net of title and tax which added another 10%, but this was not included in the price we discussed. The price was simply reworked as a single line item literally on the back of an envelope. I was asked to bring a check 10 days after purchase. When I showed up, they made me wait for over an hour before discussing the transaction with me, while they prepared "paperwork". I have no idea why that was not done before I cam to the dealership. Then, the salesperson asked me "did you bring a cashiers check"? No, because no one asked me to do so. That would not have helped anyway, because the dealer added another 1400 dollars at the last minute using high pressure sales tactics for a 2nd warranty which they did not mention I needed until it was time to sign the check. However, "90% of our customers choose this option" they said. I still have no idea whether or not I threw that money away. Overall, it is a nice car, but a sloppy and unprofessional pricing and paperwork transaction. More

We were looking for used CR-Vs this week that we saw on their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. We kept explaining we just wanted to know the best price we could get and he stated he couldn't guarantee a price without knowing if we are financing, trading in, etc. Why would we sit down and go through all that when the car wasn't on the lot and we hadn't seen it. Needless to say, we are not stupid people, they are. They lost a sale by being extremely pushing and arrogant. I guess the rating speaks for itself. Stay away from this dealership! Two days later we purchased a great used CR-V from Joliet Honda and had a GREAT experience! More

I had a terrible experience. 1st I gave a $500 deposit on a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We s a 5 speed honda civic, when I got there 2 days later, the car wasn't there. They said they would "get me one" by Tuesday (this was a Saturday) . We started working on the paperwork which was not what we agreed on, so it was changed. On Tuesday I got a call saying my car would be at my house the next day after 6, at 6:20 I called to see where the car was, and was told it would be there in a few hours. When Mike showed up with my car his wife was with him, plus Taste of Chicago programs fell out of his pocket! Then the paperwork was COMPLETELY WRONG! They already had my trade in, but that was not on the paperwork. Plus the price was $2500 more than what I had already signed onto. I refused to sign anything.<br><br>They really need to get themselves together down there. I wish I had found this site before I bought the car. Warn everyone you know, this dealer doesn't care and doesn't tell the truth. Bait and switch is common, and always check your paperwork. Bring e-mails with you to prove your point if you nee d to. More

After my test drive, I made an offer, and was left to cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike in cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike insulted me by saying "If you can get the car at this price, more power to you." He didn't make a counter-offer at all.<br><br>The price I offered was one made to me that day by another dealer; the other dealer had a sale within the hour.<br><br>These are the most unprofessional people I've ever had the displeasure of dealing with. More

I requested an Internet quote via Edmunds.com for the 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If I would have chosen to drive to Ed Napleton, I would have gotten charged an extra $515.00 for my new Ridgeline (which I picked up last night from a BETTER dealer that was up front with pricing). I would not recommend this dealer at all because they conveniently LIED to me. More

WARNING.....WARNING....WARNING.....WARNING.......This dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hou dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hours. Beware that Delivery is not part of the sale price no matter what they quote. Beware that they will not provide you a signed sales agreement but expect you to sign one. <br><br>I really thought after the experience of 9 - 11 that American's were not out to screw American's any longer. I was so wrong. I exercised my right as an American and walked out! <br><br>If you use this dealership it will be a "I told you so" situation and usually that is an expensive "I told you so."<br><br> More

WARNING: Dealing with this Ed Napleton Honda could be bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. Finance Mgr and sales play good cop bad cop against the customer. I walked out and did not deal with this company and would suggest to everyone DO NOT DEAL with them. State of Illinois Attorney General's office has been notified as well as Honda America. <br><br> More