Ed Napleton Honda in Oak Lawn

better check your paper work a dozen times before you even think of picking up a pen. Finance will let you assume you purchased the car, but soon you realize after the deal is finalized that you really l even think of picking up a pen. Finance will let you assume you purchased the car, but soon you realize after the deal is finalized that you really leased the vehicle. awful place to do business..only people who get a deal and who are treated respectfully are friends of the workers there. beware also becuase the only good reviews on here are made by employees of the dealership. More

I went to the dealer to purchase a new 2008 Odyssey EX-L. The internet manager, Jackie, told me that the financing for 60 months is 3.9% but with good credit, she can get it lower, closer to the 1.9% that i The internet manager, Jackie, told me that the financing for 60 months is 3.9% but with good credit, she can get it lower, closer to the 1.9% that is being offered for 36 months. Upon arrival, I was greeted by 2 employees that were arguing. The 2 were obvoiusly a couple and they were both using very inappropriate language, F---- you, Su-- my... I was shocked but decided to stay so I could purchase the car. After looking at the car, we began talking about the numbers and the financing. I was told that they cannot go any lower than 3.9 for 60 months. Matt, the GM, told me that he, "will not sell me a car anyway", and I tried to leave. When trying to leave, Matt yelled across the showroom that I am, "a liar" and that i was never serious about buying anyway. I suppose this is the main reason Matt still have 8 2008 Odysseys on his lot while every other dealer is IL is either sold out or has 2 or fewer remaining. If only Matt knew what a favor he was doing for me. I purchased a 2008 Odyssey today from another dealer and couldn't be more happy. ***DO NOT BUY FROM THIS DEALER*** More

Make sure you double, and triple check all financing paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales"...I was told to go meet with his son - the "Director of Finance" to fill out paperwork on the car I wanted (not the used car the Dir of Sales was PUSHING on me). I was almost done and about to walk out the door when I asked the Finance Dir. to verbalize the terms of my loan one more time...he (after his shady attempt to answer my question without telling me the number of months) admitted that the loan paperwork was for 3 more months than I had agreed on!! When I demanded to speak with the owner the Dir of Finance got angry and ripped up the paperwork and rewrote it with the terms I had agreed to. At that point I also demanded he take off the extended warranty he just sold me because I realized that the whole deal was crooked and could not trust anything they were saying/selling. When I was leaving this ignominious man barely shook my hand because he was angry he didn't get away with sticking me with 3 extra months of payments & an extended warranty. Nice way to do business. At the risk of sounding like a feminist...I would be remiss if I didn't advise any women (or even less vehicle-savy men) to make sure they bring somebody with them if they must visit this dealership. I felt like I was taken advantage of and again...the Director of Sales was extremely condescending. I don't care if he has been selling cars for 25+ years...after dealing with him, I now feel sorry for all of the vulnerable people he's ripped off in 25+ years. This dealership's only saving grace was the professional, non-pushy, friendly salesman that I had the pleasure of dealing with. Were it not for him, I would've walked out the door 5 minutes after meeting the Director of Sales. More

AVOID - AVOID - AVOID So my husband and I test drove a AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Che AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Chevy Euqinox AWD with 45K miles....with brand new tires First off, the salesman had no idea how to spell simple words. The first offer for my car was $7500. I said no deal. Then, for them to give us a higher price on my car they would have to run our credit to see if we qualified for the lower rate. We have like 740 but they said that you would have to have excellent credit....is 740 not good enough! So they ran our credit and yep we got the lower rate. So then they next offer was $8000... they went up 500 bucks. give me a break! So then Rick came over to talk to us and said "you could take your car up and down the strip and you won't get more than $8000 for it" and he also said that KBB should be put out of business because nobody gets what the trade in value says on there. honda website links you to kbb website to estimate your trade-in value. I asked for my keys and left. Within 5 minutes they called and raised the offer to 10K. I declined the offer and told them we were going else where. The general manager called and asked why they lost our business and I told him why. I haven't heard from anyone since. One other thing.....while we were sitting there waiting on our salesman, another customer walked out and within 15 minutes they were back at the dealership because the dealership gave in and called them back. This is NOT they way to do business and gain customers. AVOID!! AVOID!!! Very RUDE salesmen!! More

Wanted to buy a new CR-V for my daughter. After receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car on the spot, and asked that the $129 lower price quote from the other dealer be met. After "speaking with his manager" for 20 minutes, Siddiqi told me, quote, "If you can buy the car for that price, you should." So, I did - at Muller in Highland Park. These people are dopes. More

My father, who's English is weak, asked me to call because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put on and some scratches taken off. First off, 2 weeks after the purchase, the dealership called my sister & scheduled a 10am apptnt to have the spoiler installed. No problem there. However, the serviceman then drove my sister to a shoppoing center where she can wait it out. By 5 o'clock, the car was still not done so my sister asked to be taken back to the dealership. They didn't even start on the car until she got back into the dealership! Why it took them this long & this teenage kid got dumped off at a shopping center is beyond me. Now, they tell her that they can't repair the scratches until the weather improves!!! That's not as bad as the reaction I got from the GENERAL MANAGER when I called to complain about the treatment my dad & sister have gotten! First off, I didn't even raise my voice to the guy; I specifically told him that I called to tell him about a problem & allow him the opportunity to redeem his reputation. After all, every salesperson cares about their reputation. Their livelihood depends on referrals...doesn't it?! Instead, this guys was an absolute a$$! He cut me off, told me I'm being melodramatic and then said that he doesn't "talk to anyone other than the person who bought the car!". This jacka$$ then said "you didn't even introduce yourself" which was the first thing I DID when he answered the phone! If he kept his trap shut & his ears open he would've caught that! The worst thing is that I never got to tell him about the scratches because he cut me off and hung up on me. I can NOT believe that this piece of work is the General Manager at this store! Honda is too good of a car to be tarnished by such awful salesmanship. More

This place is SHADY (that is an understatement). I found a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize beca a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize because he didn't have anything to do with that number. Supposedly one of his less experienced guys gave the price. Convinced us to stay and work the numbers out. Had an out-the-door price we all agreed on. They asked us to give them a couple of hours so they could clean up what I would consider a "rough" less than one year old vehicle. This part is my fault: I agreed (and I should have known better). After coming back to sign the papers and get a cleaned up car, the price of the vehicle had changed. Apparently they thought we loved the car so much we would agree to this bait and switch old-school shady tactic. They ended up being the last people I wanted to give my money to. Thank you Ed Napleton Honda for being complete douchebags. We bought a cleaner vehicle the next day for less and got more on our trade-in. Word of mouth advertising: it's a bitch. More

I called several Honda dealers over the phone to get a price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in Oak Lawn and talked to Bobby Clifford, who is actually the finance manager, and he gave me a fair price. Once I got there the car was pulled up front and waiting for me. I took it for a test drive and was in heaven. I wound up leaving there in under two hours from start to finish. It was the best car buying experience evere. I will recomend all my friends and family to Ed napleton Honda. More

After receiving an online quote from Peggy, we drove an hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Ge hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Gerald ended up taking care of us. After wasting 2 hours of my time, we finally started talking prices. Gerald came back after speaking to someone important and said there was a "miscommunication". How can someone "miscommunicate" via e-mail??? Peg lied, Gerald lied. Ed Napleton Honda suck...definately don't waste your time!!!!!! More

We have purchased three new Hondas from this dealer and regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving the regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving them any more business. The service department started out great when we bought our first car from them in 1992, but in more recent years they have, in my opinion, tried to take advantage of my wife's lack of vehicle savvy. Among other things, they tried to convince her that: - no service had been done on the vehicle for about 15,000 miles, when in fact it had been serviced according to Honda's specifications; -she needed new brakes on the vehicle just 10,000 miles after they had done a complete bake job; - her vehicle was dangerously out of alignment, when two other servicing facilities (an independent shop and another Honda dealer's service dept) advised that no alignment was needed. In my experience, Ed Napleton's service prices are significantly higher than competitors' prices, including those of other local Honda dealer service departments. Also, watch out for outrageous shop fees. I have never had a shop fee of more than 10 dollars anywhere but Ed Napleton, where I had one for 25 bucks. When I bought our last car from them, they delivered it to me with door edge guards in place. I hadn't asked for them, but I figured they were being nice to a loyal customer. It wasn't until months later that I realized that the door edge guards had been installed to mask the fact that one of the doors was not properly aligned. As much as I would like to be able to patronize my local dealer and keep my sales tax funds in my home town, I will drive past Ed Napleton to another Honda dealership for future sales and service. More