Ed Napleton Honda in Oak Lawn

I was introduced to an inexperienced sales associate by the name of Dan Grant. I corresponded with Mr. Grant over a span of two weeks and received a quote from this dealership regarding at Honda Accord LX. the name of Dan Grant. I corresponded with Mr. Grant over a span of two weeks and received a quote from this dealership regarding at Honda Accord LX. I informed Mr. Grant of the amount of my down payment and that I will be trading in a vehicle. I also informed Mr. Grant of what monthly payment I could afford. I was quoted an internet price for a 2011 Honda Accord LX for $19,438 (before tax) at 1.9% financing. I informed Mr. Grant that I would like to the LX-P brand and I was informed that there would be an $1,800 dollar difference in price. I further informed Mr. Grant that if I could not afford the LX-P with the monthly payment I requested then I would not be interested in the deal. I was assured that a deal was complete and that I would be driving away in my dream car. On the evening of October 15, 2010, I arrived at the dealership and was blind sided by the events that were to come. I was told by Mr. Mario Rapacz that the internet price that I was quoted was incorrect. Furthermore, Mr. Rapacz took over my conversation with Mr. Grant due to his inexperience. For over two hours I discussed with Mr. Grant and Mr.Rapacz about my wishes and even expressed that I wanted to leave. By this time I knew that I was not going to purchase my dream car. I was pressured into purchasing a pre-owned certified 2010, Honda Accord LX-P with 4,000 miles on it. I was told by Mr. Rapacz that the vehicle passed a 180 point inspection and was certified by Honda. I placed $5,000 dollars of my own money down and the value of my trade-in. I purchased the car with an extended warranty of $1,100 and was never offered a Honda extended warranty. The car was also handed over to me with the gas gauge on empty and after purchasing this vehicle my first stop was at a local gas station. I was promised gas the next day by Mr. Grant but was later told that only new cars get gas. I also did not receive two keys when I was told I would be receiving them the same day of my purchase. During the Afternoon of October 16, 2010, after visiting my aunt in a nursing home, I discovered a prominent dent that appeared to be rusting on the rear right door. The dent was not noticeable during the time of purchase and if I had seen this dent or was informed of the dent I would clearly have not purchased the vehicle. When I discovered this dent I was extremely upset and felt that I was taken advantage of by this dealership. It felt like a fell into the stereotype of how car salesmen treat women buyers. For two days I agonized and cried over this purchase wondering how one of the top car manufactures in the world has a dealership that would resort to having dealers misrepresent their product. On October 18, 2010, I made a trip to the Ed Napleton dealership and showed the dent to Chris Dazzo the used car salesman. Mr. Dazzo offered to fix the dent however, I did not want the vehicle anymore because of the fact that a dent was there and the damage was never reported. I would also think that a vehicle with a very noticeable dent would not pass Honda 180 point inspection. I was so displeased and dissatisfied with my car buying experience at this dealership, I asked Mr. Dazzo if he could void the deal and that I can have my down payment back in exchange for the car. I was told by Mr. Dazzo that I was locked into the purchase and that he could not void the deal. So instead I had to purchase a 2011 Civic and trade in the Honda Accord. The dealership did not add my $5,000 dollar down payment or my trade-in value to this new deal, which I believe was unfair and unethical given this situation. I lossed over $5,000 and am in the process of filing a complaint to the BBB and Attorney General Lisa Madigan!! More

I was looking to purchase a new 2010 Honda CR-V 4WD so I called 4 different Honda dealers and right from the start Ed Napleton Honda gave me the lowest price (and this included add'l items to the vehicle be called 4 different Honda dealers and right from the start Ed Napleton Honda gave me the lowest price (and this included add'l items to the vehicle being included in the price like wheel locks, mud guards and trunk tray). After reading some of the reviews for this dealership I was a little skeptical about giving them my business. I told the manager over the phone I wanted this car and did not want any surprises when I walked in the dealership. The price I was quoted was the price I paid and from the moment we walked into the door the experience was exactly what I had expected. They didn't have the color car I wanted so they got it from a different location and drove it to the dealership that day and within a few hours I was on my way home with my new car! Frank our salesman was a joy to work with, he was patient with me and answered all of my questions and didn't make me feel rushed. He called me the next day to see how I was enjoying my new Honda CR-V. The finance department explained all of our options for extended warranties and other extras and I didn't feel pressured to buy anything I didn't feel I needed. Everyone I had come in contact with was professional and made me feel how a customer should feel--like they are a priority! I am a picky person and all of my expectations were met; this is why I would recommened Ed Napleton Honda to my friends and family. They earned my business!! More

I was going to trade in a vehicle under the CARS government program for $4,500 + about $100 scrap value to lease a new Civic. I asked if they would honor the lease currently offered by Honda for a C government program for $4,500 + about $100 scrap value to lease a new Civic. I asked if they would honor the lease currently offered by Honda for a Civic DX-VP. The Downpayment on the lease was like 1800 or 1900, which leaves $2,700 from the $4,500. Suppose taxes were (10%) $1,700, that leaves $1,000, which is more than title and fees. So I am expecting my monthly payment to be even less because I am paying more upfront. The salesman said he had to to go to the finance department and run my credit to give exact figures, so he came back from the finance guy with a figure that's like $60-70 more a month. So, I asked the finance guy to show me the math and he was going fast and talking fast, I could tell he was trying to confuse me and not let me follow. The finance guy tried to fudge the numbers, they wanted to give me an LX model, and charge me the whole difference, even though this is only a lease so Why would I pay the whole difference like a buyer instead of just a little bit more to lease a slightly more expensive car? He literally said this car is 1100 more, so divided by 36 that adds $30 a month more; and he didn't subtract the $500 suggested dealer contribution to reduce the net capitalized cost. And somehow he was trying to tell me the $4,500 downpayment would not cover the 1800 down-payment and taxes and fees. I left. They offered it to me when I was leaving for less, but I was already uncomfortable and I don't like to be rushed and not have time to think. For example, only when I thinking about it later did it occur to me "why is he trying to add 1100 to LEASE a car that is 1100 more? If I am paying $7000 to lease a 17000 car for three years, shouldn't 1100 more only add about 500 to the lease?" More

My husband brought in our Accord for service, with the intent of leaving it there and having me drive him home in my Civic. Whilst I was there, one of their servicemen BACKED INTO my Civic with my own Ac intent of leaving it there and having me drive him home in my Civic. Whilst I was there, one of their servicemen BACKED INTO my Civic with my own Accord! The Accord was undamaged, but I had to leave the Civic there so they could repair the damages. This was on a Monday, it won't be ready until Friday. When I said that I had urgent business and needed my car back, they said they could have a loaner for me. Only, when I arrived, nobody could be arsed to help me! I and my husband waited over half an hour and spoke to four different people before somebody figured out that the cashier had the information I needed and directed me to her. SHE took care of me in two minutes, which SHOULD HAVE HAPPENED upon my ARRIVAL, not half a bloody hour later! On top of that, they charged me at least $3000 more than my Civic should have cost. Once the tickets in my service book have run out or expired, I am NEVER setting foot in this place AGAIN!!! More

I recently purchased a Honda Civic from this dealership. The salespersons are nice but the finance director is wierd and almost insulting. He rushes you into the deal and before you realize it you are conne The salespersons are nice but the finance director is wierd and almost insulting. He rushes you into the deal and before you realize it you are conned by a good couple of thousand dollars!. This happened to me and I hate it but its too late after the fact. Bottom line - STAY AWAY !. More

My cousin bought a 2009 Honda Civic sedan. Very good service from Michael T Mutz and his brother Jerry. They honor their internet prices. Michael was very patient with us, he showed us 4 models and took service from Michael T Mutz and his brother Jerry. They honor their internet prices. Michael was very patient with us, he showed us 4 models and took the time to explain all the safety features. We didn't buy that day but returned the next day after going to another dealer where it seemed they didn't want our business. When you looking for a Honda go to Ed Napleton make sure you ask for Mike Mutz, a young guy but very, professional and knows his product. More

I was looking to by a CRV and I am getting a great price at Napleton. Bob was extremely helpful. i came to Napleton because I wanted a CRV. I currently have a 4-runner and the payment is too high for the ro at Napleton. Bob was extremely helpful. i came to Napleton because I wanted a CRV. I currently have a 4-runner and the payment is too high for the room in the vehicle. The CRV is comfortable and obviously better priced, thanks to Bob. More

I live near Denver, CO so I was no where near Chicago but after dealing with Bobby Clifford we decided to come out. Bobby had this great idea of using this trip as a vacation but instead of having just pict after dealing with Bobby Clifford we decided to come out. Bobby had this great idea of using this trip as a vacation but instead of having just pictures from our cross country trip we would have a new 4Runner. Bobby made the whole process so easy and had my best interests throughout the whole deal. We flew in and went straight to the dealership. Bobby had everything ready, just needed a few signatures, and my check and we were on the road. It was so easy, I would have just made the trip for that, the deal Bobby gave us was just icing on the cake. I will tell all my friends about this guy in Chicago who can help them out, Bobby Clifford. The trip is more than worth it!!! Thanks Bobby!! More

bobbie clifford was awesome .he really gave me a great deal and made me feel like he cared about me. he showed me the type of vehicle i qualified for and went over terms and conditions. i was looking for deal and made me feel like he cared about me. he showed me the type of vehicle i qualified for and went over terms and conditions. i was looking for a specic payment and he helped me get there.i love these guys. great store. More

This was a great buying/leasing experience. The pricing was less than the competitors I went to. The Pilot was in stock and was everything I wanted. The terms at time of sale were the same as when the pap was less than the competitors I went to. The Pilot was in stock and was everything I wanted. The terms at time of sale were the same as when the paperwork was filled out in the finance office. This was by far the best car buying experience I have ever had! The rating of this dealership and the people I worked with far exceeded my expectations. More