Ed Napleton Honda in Oak Lawn

I brought a civic for my daughter at this dealer ship 2 months ago and they were great to work with. They were freindly and helpful. I felt the deal was fair. months ago and they were great to work with. They were freindly and helpful. I felt the deal was fair. More

I would just like everyone to know that it was the best expierence I have ever had, they made my tough situation the best expierence of my life they never made me feel like I have been treated by other dea expierence I have ever had, they made my tough situation the best expierence of my life they never made me feel like I have been treated by other dealers cause of my credit Kurt found me the car I was comfortable with and then he got me my loan unlike everywhere else they were very courtious and went above and beyond my needs and expectations,wouldn't go anywhere else. More

I shopped around I found they were in business for more than 80 years. The staff was friendly and the manager Iggy was very helpful. than 80 years. The staff was friendly and the manager Iggy was very helpful. More

Thank god for Honda, and because of that, Honda Napleton in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer servic in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer service that people deal with at other dealers, but here I come in with my head high because I know that I can look up and know that i'm in the right hands. The employees here are beyond kind, and always on a personal level. They're never rude and always listen to what you have to say, and if there is a problem they WILL take care of it. Once I came in to pick up a part for my car, and I didn't know what it was on the top of my head, and I ended up getting it for free, which was totally unnecessary because there were no problems. Sometimes they're a little over-considerate and kind. They go an extra mile to make you happy, & that's a plus. Unlike other dealerships, I was greeted by a salesman who listened to my criteria, and showed me what I asked for all with a great price. I came in to get my oil/filter changed, and I was seated right away and got to business. Though may I mention that when I shot a email through the website, within 15 minutes have I gotten a phone call. That was by far the most impressive thing i've experienced. I think that all in all, the customer satisfaction is by far the most important thing, and here you'll never be disappointed. The staff at Ed Napleton Honda treated me like a boss. I will be sure to be back to buy my next & 3rd Honda from them. :) More

From the moment i say the car i wanted on Ed Napleton's website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself walking through their doors. I was greeted and introduced to Joe. He asked me some questions, ran my credit, we went for a test drive of the car and lo and behold i was signing papers for my first vehicle. Their customer service and kindness were great. I couldn't ask for anything better. Before contacting Ed Napleton i went to another dealership and i was sorta brushed off. They saw a younger person with not that much established credit and they were thinking "oh i'm not getting a sale" well guess what, at Ed Napleton of Oak Lawn they didn't see that. They worked with me and didnt judge me. I would recommend Ed Napleton of oak Lawn to everyone. Don't be discruged by the firs dealership that says no because once you walk into Ed Napleton's doors of Oak Lawn you'll be walking out with your very own car. Thank you Ed Napleton, Joe, Sandi and Dede. You will defiantly see me again soon! More

I want to thank Craig for all he did to make me feel comfortable when my CRV did not start. Craig went above and beyond and gave me the number of a tow company that was efficient and effective. Craig comfortable when my CRV did not start. Craig went above and beyond and gave me the number of a tow company that was efficient and effective. Craig also helped me when I came in for an oil change, and was knowledgeable, efficient, and personable. =) More

I recently bought a 2009 Honda Accord from here and am not particularily impressed with them. First off, I was buying a used car with an already advertised price on their website. When we finally got down not particularily impressed with them. First off, I was buying a used car with an already advertised price on their website. When we finally got down to doing the negotiating, a destination charge and another $850 for equipment already on the car was added it to the math. A detination charge on a used trade in? An additional charge for equipment already on the car? When asked about it, I was told by Kurt (the used car sales manager) that the destination charge was standard and he "couldn't take the equipment off the car". I should have walked out then, but I was frustrated and spent a lot of time already and proceeded on. We finished up and I took delivery of the car. The NAV DVD was missing but was given a We Owe sheet and told a new one would be ordered and they would call me when it arrived. Three weeks later I called and talked to Ken R, my salesperson. He checked on it and told me that it was ordered but had not come and they would order another. How do you order something and it just not come? I agreed and later that day Ken called back saying they had one and that I could get it whenever. I went in the next day and they DVD was from a 2007 and didn't work in my 2009. So now they wanna order another one but can't actually order it for a few days. Wtf? Can't order it for a few days? Finally I got pissed and demanded something get done as we had been pissing around for over a half hour and it still hadn't been ordered. I then asked if they could take one out of a car on the lot and was told that newer ones wouldn't be compatible. Again wft? Apparently they are full of shit or ignorant. I then asked how I upgrade my maps if newer versions don't work, but no good answer. FINALLY, Kurt got one from a new 2011 and guess what? It worked. Who would have thought. I would think that after fucking things up so bad the first time that getting one from another car would have been a thought that came to mind without me bringing it up. They seem more concerned with the sale then with the service. On top of that, the bluetooth was locked by the previous owner and I could not access it. No one had a clue how to resolve it or understand the exact issue. I told them that I researched it online and they needed to hook a compluter up to it and reset it that way. They didn't listen and had a salesperson try it the same way I explained it did NOT work the first 15 times I explained it. They did have ONE guy who apparently knew how to do it, but he wasn't in that day. Figures. I haven't have it resovled yet, but will have to go back as he needs to, guess what, hook up a computer to it. The car is ok, but the the general lack of knowledge and common sense at this place is extraordinary. More

I started my research online and found the brand civic I wanted. I requested availability online and that is when I recieved a quick response from the Internet Manager Sandi. She was friendly and I made an wanted. I requested availability online and that is when I recieved a quick response from the Internet Manager Sandi. She was friendly and I made an appointment to come test drive the Civic. I was treated with respect immediately. Of all the dealers I went to Napleton were the only dealer that opened the hood and showed me the engine.( Thanks Frank) I had no idea what I was looking at but it was nice to know where I could fill my washer fluid:)since this is all I am really going to be doing under the hood. ( It is a honda after all ) Steve the Store manager made sure I was satisfied with the process and made my first oil change appointment for me before I even left. God knows I need the reminder. lol All in all I am so thankful I came to Napleton Honda. Thanks for all you do - Sandi - Steve and Frank - ps - if your're a woman this is the store you want to go to More

recently i was shopping for a car and stopped in at this dealership after visiting SEVERAL others in the area. tony enthusiastically meet me as i was getting out of the car & delivered top notch customer se dealership after visiting SEVERAL others in the area. tony enthusiastically meet me as i was getting out of the car & delivered top notch customer service. i was just looking and he convinced me that now was the best time to buy. More

My experience with this dealership and it's sales team exceeded my expectations. It was an difficult time in my life and I needed to get a new car. My old car had too many memories and made it hard for me exceeded my expectations. It was an difficult time in my life and I needed to get a new car. My old car had too many memories and made it hard for me to trade it. The sales & finance team was very accomadating and we worked out a great price on my new Odyssey. Tony was very patient with me on every aspect of the sales process. I never felt pressured into making a quick decision on anything. We did look st other dealers of different makes and I was very upset at Toyota especially. Tony had no problem giving me a quote on my trade-in so I knew how much it was worth before I even started a deal on my new Odyssey. The other dealer would not even look at my trade-in. In this day and age money is a concern and Tony understood completely and made the deal happen. Then Tony introduced me to his sales manager Kurt who reinforced what Tony had already made a sincere commitment to do. By the time I got into the actual finance it was as easy as sign here, here & here. I was on the road in NO TIME & am Very satisfied with this dealership! Thanks to Tony, John & Kurt I will send all my friends and family to this dealership for any new or used car purchase!!!! More