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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,503 reviews

December 16, 2010

I recently bought a 2009 Honda Accord from here and am not particularily impressed with them. First off, I was buying a used car with an already advertised price on their website. When we finally got down More

by damfast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken, Kurt
December 14, 2010

I started my research online and found the brand civic I wanted. I requested availability online and that is when I recieved a quick response from the Internet Manager Sandi. She was friendly and I made an More

by croluv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Loncar, Steve Ignowski, Frank Almari
December 08, 2010

recently i was shopping for a car and stopped in at this dealership after visiting SEVERAL others in the area. tony enthusiastically meet me as i was getting out of the car & delivered top notch customer se More

by barcode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Kurt
December 08, 2010

My experience with this dealership and it's sales team exceeded my expectations. It was an difficult time in my life and I needed to get a new car. My old car had too many memories and made it hard for me More

by happytoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, John & Kurt
November 02, 2010

I was introduced to an inexperienced sales associate by the name of Dan Grant. I corresponded with Mr. Grant over a span of two weeks and received a quote from this dealership regarding at Honda Accord LX. More

by Alexis421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Grant, Mario Rapacz
October 04, 2010

I was looking to purchase a new 2010 Honda CR-V 4WD so I called 4 different Honda dealers and right from the start Ed Napleton Honda gave me the lowest price (and this included add'l items to the vehicle be More

by dommy7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riley, Frank Alramli
January 06, 2010

I was going to trade in a vehicle under the CARS government program for $4,500 + about $100 scrap value to lease a new Civic. I asked if they would honor the lease currently offered by Honda for a C More

by HondaFan111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
a Salesman & a Finance person
August 14, 2009

My husband brought in our Accord for service, with the intent of leaving it there and having me drive him home in my Civic. Whilst I was there, one of their servicemen BACKED INTO my Civic with my own Ac More

by TeleCat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank, Russ, More
June 05, 2009

I recently purchased a Honda Civic from this dealership. The salespersons are nice but the finance director is wierd and almost insulting. He rushes you into the deal and before you realize it you are conne More

by conned guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Desmet
May 20, 2009

My cousin bought a 2009 Honda Civic sedan. Very good service from Michael T Mutz and his brother Jerry. They honor their internet prices. Michael was very patient with us, he showed us 4 models and took More

by cregalado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael T Mutz
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