Ed Napleton Honda in Oak Lawn

We live only a few blocks away from this dealership. Their service department is SO bad that we bought our Honda Pilot and get it serviced 45 minutes away! For example, our 2009 Pilot, still under Their service department is SO bad that we bought our Honda Pilot and get it serviced 45 minutes away! For example, our 2009 Pilot, still under warranty, suddenly had a dead battery on 12/30/11. We charged it, it was fine, it was dead again. This happened three times in two days. We took it to Napleton on 12/31/11. We explained that the battery was dead and that it seemed something was draining it even while it was turned off. We explained it was relatively new and that we had re-charged it three times. Their "technician" did nothing to diagnose the problem. He said the battery is dead, so you need a new one. We paid for a new one. The NEXT DAY, the new battery was again dead. We brought it back to Napleton on 1/2/12, where they again correctly diagnosed that the battery was dead. No kidding, we know it is dead. But why is it dead? They had the nerve to say the NEW battery was probably a lemon. My husband insisted that a technician check to see if amperage was being drawn on the car while it was off. They didn't have a technician there, so it stayed overnight. The next day, a technician found that the air compressor relay was bad, staying on and draining the battery. They refused to refund the cost of the new battery, which we did not need to begin with. To add insult to injury, they had recharged the freon in our AC (which was also an incorrect diagnosis) on our first visit. Because the compressor stayed on, it drained out the new freon, so they charged us to re-fill that as well. This dealership has a terrible service department. We thought their new building would mean an improvement. It didn't. Not only will we boycott their dealership, it's likely we'll go with a Toyota for our next car. More

After settling on a price and telling them what services I did not want. They added several of the services into my contract. This is not the way to do business. I did not want. They added several of the services into my contract. This is not the way to do business. More

Be aware of the $700 "Destination" charge. They add this to all used vehicles apparently, so I have been told by them during my purchase. So if the price of vehicle was listed at $18,000 add They add this to all used vehicles apparently, so I have been told by them during my purchase. So if the price of vehicle was listed at $18,000 add $700 to that before you start negotiating. Sleazy way of increasing the price to the vehicle and a very clever bait and switch scam. They add that charge on and you pay tax on the $18,700 not $18,000. I guess buyer be ware! More

Every employee I interacted with was responsive to my neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful adv neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful advice and service throughout the process. Both their professionalism and patience were greatly appreciated. More

My experience was very good. I first found the car online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over to Mavid Komenda. He was very cordial and helpful in completing the sale. Assistant manager came out to meet with me and was very helpful.Nathan in finance completed the process and I was on my way. Very agreeable experience. Thank you Joyce More

Earlier in the day, I had visited a competitor. I was unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed Mansour could not have been more helpful, knowledgeable, or patient (while I took forever to decide on a color!). Even though it was past closing time, no one made me feel rushed or as though I was keeping them. I had a very positive experience at Ed Napleton and would not hesitate to recommend you to a friend. More

Chris and Steve were extremely patient with me as I made a decision regarding my vehicle purchase. It is refreshing to work with dealers who are not overly pushy and disingenious. Both of these gentlemen p a decision regarding my vehicle purchase. It is refreshing to work with dealers who are not overly pushy and disingenious. Both of these gentlemen provided excellent service. Chris provided excellent customer service! Even though it was the busiest day of the month for him, he made me feel as though I was his number 1 customer. This was the first time I bought a new car and my experience with this dealership exceeded my expectations. Thanks again! More

I was pleased with the overall experience of buying my new Honda. The 'customer service' of all the people involved with my purchase needs to be emulated by other industries! new Honda. The 'customer service' of all the people involved with my purchase needs to be emulated by other industries! More

I have purchased five new cars and one used car from this dealership. I am very satisfied with their service and would not think of going anywhere else. Gerald Griffin is an amazing salesman, patient, resp dealership. I am very satisfied with their service and would not think of going anywhere else. Gerald Griffin is an amazing salesman, patient, respectful, knowledgeable and will work with you to try to get you the best deal possible. More

We don't buy new cars often and when we do, we research our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odys our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odyssey a look. Vito DeMario was the salesperson we worked with at Napleton. He was extremely knowledgeable about the vehicle and kept pointing out the different features of the car that eventually steered us toward buying the Odyssey. Vito was also very patient with us, and not pushy at all, while we were weighing all of our options. Vito was assisted by Russ, the new cars sales manager, who helped put together the package we wanted. He was very open and more than fair about the price and the options we requested. These two gentlemen, in particular, are the people who are responsible for changing our mind to go ahead and purchase the Odyssey. It has only been a week, but we are thrilled with our car and we can see that it is very thoughtfully planned out to the smallest details. The controls are easy to locate and the personal settings are easy to set up. Because we have four children whom we are always driving to and from school and activities, it is very important to us to have a reliable and safe vehicle, and we are very happy with our purchase. We have already recommended Vito and Russ to friends of ours who are looking into purchasing a Pilot. More