Ed Napleton Honda in Oak Lawn

We don't buy new cars often and when we do, we research our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odys our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odyssey a look. Vito DeMario was the salesperson we worked with at Napleton. He was extremely knowledgeable about the vehicle and kept pointing out the different features of the car that eventually steered us toward buying the Odyssey. Vito was also very patient with us, and not pushy at all, while we were weighing all of our options. Vito was assisted by Russ, the new cars sales manager, who helped put together the package we wanted. He was very open and more than fair about the price and the options we requested. These two gentlemen, in particular, are the people who are responsible for changing our mind to go ahead and purchase the Odyssey. It has only been a week, but we are thrilled with our car and we can see that it is very thoughtfully planned out to the smallest details. The controls are easy to locate and the personal settings are easy to set up. Because we have four children whom we are always driving to and from school and activities, it is very important to us to have a reliable and safe vehicle, and we are very happy with our purchase. We have already recommended Vito and Russ to friends of ours who are looking into purchasing a Pilot. More

We found it very easy to deal with the staff, as a whole, at Napleton Honda. The employees we dealt with were personable, knowledgeable, willing to answer the same question numerous times, not pushy or obnox at Napleton Honda. The employees we dealt with were personable, knowledgeable, willing to answer the same question numerous times, not pushy or obnoxious, and most important, flexible on dealing. I think everybody won, or at least your guys were so good that you achieved the great intangible goal of making us feel like we won, even though Napleton certainly did OK for itself that day. Some very good sales lines, I might add, that were not too trite or salesman-ish, plus I thought that making a fresh batch of popcorn as we did the final haggling on the deal was a nice subliminal touch. Also, it was nice to be able to get a can of pop for less than .75 One suggestion: I know Napleton has space problems, but it would be nice if there was a wall or screen in the men's room that would prevent the captive audience in the service area from seeing men do their standup business. It would be a nice courtesy for all involved. More

Joe very helpful and personable, Tess was on top of getting information to me quickly and accurately. Audrey was helpful getting an appointment to see the car immediately. Joe was able to demo getting information to me quickly and accurately. Audrey was helpful getting an appointment to see the car immediately. Joe was able to demonstrate some features of the Fit that other dealerships failed to tell us about. Very knowledgeable and it showed. pricing was about 700.00 higher that I would have liked. More

When I entered the Dealership,I was greeted with a very customer friendly personnel. Each person that I was in contact with was very professional. I felt very comfortable talking to the salesperson and th customer friendly personnel. Each person that I was in contact with was very professional. I felt very comfortable talking to the salesperson and the finance personnel. I am going to recommend to my friends to visit Ed Napleton to consider first before going to another Dealership to purchase a Vehicle. More

Purchasing a new vehicle is an important and time Purchasing a new vehicle is an important and time consuming decision. Frank took me through the whole process, showing all the features of the ca Purchasing a new vehicle is an important and time consuming decision. Frank took me through the whole process, showing all the features of the car, service department etc. Russ was able to get me a great price and Nathan quickly and efficiently processed all the paperwork. All in all made the experience much less tedious than it can sometimes be More

This was by far the best car shopping experience I've ever had. Everyone I dealt with at the dealership was very courteous and helpful. This is the way car buying should be! Steve Ignowski runs a top-not ever had. Everyone I dealt with at the dealership was very courteous and helpful. This is the way car buying should be! Steve Ignowski runs a top-notch show and I will definitely come back for my next car. Thanks for the great service boys! More

I was very happy at how the people treated me and my mom. They were friendly and welcoming. I was looking for a car for 6 months so I'm glad I got a Honda. They were friendly and welcoming. I was looking for a car for 6 months so I'm glad I got a Honda. More

I have been looking at different cars especially the Honda product for the past 3 months. I came to the dealership because it had the color and trim level I wanted. I also wanted to test drive the 2 v Honda product for the past 3 months. I came to the dealership because it had the color and trim level I wanted. I also wanted to test drive the 2 vehicles again. I got a good price and am very happy with the CRV. I also enjoyed working with Joe and Steve. I will recommend Joe, Steve and the dealership to friends/family. More

Garvey's approach was great. His approach was simply to show us how great the car was, rather than a sales only mentality. He basically told us why the Honda was great, and let us decide if we wanted to b show us how great the car was, rather than a sales only mentality. He basically told us why the Honda was great, and let us decide if we wanted to buy the car. With the exception of an individual by the name, Mohamad, no one was pushy. Everyone was very clear, and intereted in what we wanted and didn't want. Mohammad uproached is in an award fashion. He introduced himself, but only wanted to know what we were willing to pay. Not a very good intro. More

My experience at Ed Napeleton Honda was a very good one. Both Joe and James were very helpful. Their customer service was great! They were both honest and fair, that was greatly appreciated! Both Joe and James were very helpful. Their customer service was great! They were both honest and fair, that was greatly appreciated! More