Ed Napleton Honda in Oak Lawn

Every employee I interacted with was responsive to my neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful adv neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful advice and service throughout the process. Both their professionalism and patience were greatly appreciated. More

My experience was very good. I first found the car online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over to Mavid Komenda. He was very cordial and helpful in completing the sale. Assistant manager came out to meet with me and was very helpful.Nathan in finance completed the process and I was on my way. Very agreeable experience. Thank you Joyce More

Earlier in the day, I had visited a competitor. I was unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed Mansour could not have been more helpful, knowledgeable, or patient (while I took forever to decide on a color!). Even though it was past closing time, no one made me feel rushed or as though I was keeping them. I had a very positive experience at Ed Napleton and would not hesitate to recommend you to a friend. More

Chris and Steve were extremely patient with me as I made a decision regarding my vehicle purchase. It is refreshing to work with dealers who are not overly pushy and disingenious. Both of these gentlemen p a decision regarding my vehicle purchase. It is refreshing to work with dealers who are not overly pushy and disingenious. Both of these gentlemen provided excellent service. Chris provided excellent customer service! Even though it was the busiest day of the month for him, he made me feel as though I was his number 1 customer. This was the first time I bought a new car and my experience with this dealership exceeded my expectations. Thanks again! More

I was pleased with the overall experience of buying my new Honda. The 'customer service' of all the people involved with my purchase needs to be emulated by other industries! new Honda. The 'customer service' of all the people involved with my purchase needs to be emulated by other industries! More

I have purchased five new cars and one used car from this dealership. I am very satisfied with their service and would not think of going anywhere else. Gerald Griffin is an amazing salesman, patient, resp dealership. I am very satisfied with their service and would not think of going anywhere else. Gerald Griffin is an amazing salesman, patient, respectful, knowledgeable and will work with you to try to get you the best deal possible. More

We don't buy new cars often and when we do, we research our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odys our purchase thoroughly. We had pretty much made up our mind that we were going to purchase a new Sienna when we decided that we should give the Odyssey a look. Vito DeMario was the salesperson we worked with at Napleton. He was extremely knowledgeable about the vehicle and kept pointing out the different features of the car that eventually steered us toward buying the Odyssey. Vito was also very patient with us, and not pushy at all, while we were weighing all of our options. Vito was assisted by Russ, the new cars sales manager, who helped put together the package we wanted. He was very open and more than fair about the price and the options we requested. These two gentlemen, in particular, are the people who are responsible for changing our mind to go ahead and purchase the Odyssey. It has only been a week, but we are thrilled with our car and we can see that it is very thoughtfully planned out to the smallest details. The controls are easy to locate and the personal settings are easy to set up. Because we have four children whom we are always driving to and from school and activities, it is very important to us to have a reliable and safe vehicle, and we are very happy with our purchase. We have already recommended Vito and Russ to friends of ours who are looking into purchasing a Pilot. More

We found it very easy to deal with the staff, as a whole, at Napleton Honda. The employees we dealt with were personable, knowledgeable, willing to answer the same question numerous times, not pushy or obnox at Napleton Honda. The employees we dealt with were personable, knowledgeable, willing to answer the same question numerous times, not pushy or obnoxious, and most important, flexible on dealing. I think everybody won, or at least your guys were so good that you achieved the great intangible goal of making us feel like we won, even though Napleton certainly did OK for itself that day. Some very good sales lines, I might add, that were not too trite or salesman-ish, plus I thought that making a fresh batch of popcorn as we did the final haggling on the deal was a nice subliminal touch. Also, it was nice to be able to get a can of pop for less than .75 One suggestion: I know Napleton has space problems, but it would be nice if there was a wall or screen in the men's room that would prevent the captive audience in the service area from seeing men do their standup business. It would be a nice courtesy for all involved. More

Joe very helpful and personable, Tess was on top of getting information to me quickly and accurately. Audrey was helpful getting an appointment to see the car immediately. Joe was able to demo getting information to me quickly and accurately. Audrey was helpful getting an appointment to see the car immediately. Joe was able to demonstrate some features of the Fit that other dealerships failed to tell us about. Very knowledgeable and it showed. pricing was about 700.00 higher that I would have liked. More

When I entered the Dealership,I was greeted with a very customer friendly personnel. Each person that I was in contact with was very professional. I felt very comfortable talking to the salesperson and th customer friendly personnel. Each person that I was in contact with was very professional. I felt very comfortable talking to the salesperson and the finance personnel. I am going to recommend to my friends to visit Ed Napleton to consider first before going to another Dealership to purchase a Vehicle. More