Ed Napleton Honda in Oak Lawn

the expirience was good, wish it hadn't taken soo long. i'm satisfied with my purchase and the service. would have loved the price to be lower... we can't everything we want i suppose... i'm satisfied with my purchase and the service. would have loved the price to be lower... we can't everything we want i suppose... More

I had purchased from this dealer 8 years ago and returned to possibly purchase this time, Joe was a great sales guy, very helpful, we purchased a week after i first viewed the van we were interested in. the to possibly purchase this time, Joe was a great sales guy, very helpful, we purchased a week after i first viewed the van we were interested in. the whole team there made the experience hassle free, i would definately return and will definatley recommend them, love my new odyssey! More

I had a great experience with this dealer. They offered me help and directed me to the right car i was looking for and not only that, they got me behind the wheel fast. I'm very pleased with my purchase an me help and directed me to the right car i was looking for and not only that, they got me behind the wheel fast. I'm very pleased with my purchase and would certainly recommend this folks. More

Thank you to Dave Wishart for making our new car buying experience go so smoothly! We left Ed Napleton Honda with the perfect vehicle for us. Thank you, Dave, for all your help...showing us a variety of CR experience go so smoothly! We left Ed Napleton Honda with the perfect vehicle for us. Thank you, Dave, for all your help...showing us a variety of CRVs and being so knowledgeable about the car and options available. Thank you also for staying late to show us little features and gadgets in the car before we left with it. We would highly recommend Dave Wishart and this Oak Lawn Ed Napleton Honda dealership. Sincerely, Carla and Tom Schlieske 1/12/12 More

We live only a few blocks away from this dealership. Their service department is SO bad that we bought our Honda Pilot and get it serviced 45 minutes away! For example, our 2009 Pilot, still under Their service department is SO bad that we bought our Honda Pilot and get it serviced 45 minutes away! For example, our 2009 Pilot, still under warranty, suddenly had a dead battery on 12/30/11. We charged it, it was fine, it was dead again. This happened three times in two days. We took it to Napleton on 12/31/11. We explained that the battery was dead and that it seemed something was draining it even while it was turned off. We explained it was relatively new and that we had re-charged it three times. Their "technician" did nothing to diagnose the problem. He said the battery is dead, so you need a new one. We paid for a new one. The NEXT DAY, the new battery was again dead. We brought it back to Napleton on 1/2/12, where they again correctly diagnosed that the battery was dead. No kidding, we know it is dead. But why is it dead? They had the nerve to say the NEW battery was probably a lemon. My husband insisted that a technician check to see if amperage was being drawn on the car while it was off. They didn't have a technician there, so it stayed overnight. The next day, a technician found that the air compressor relay was bad, staying on and draining the battery. They refused to refund the cost of the new battery, which we did not need to begin with. To add insult to injury, they had recharged the freon in our AC (which was also an incorrect diagnosis) on our first visit. Because the compressor stayed on, it drained out the new freon, so they charged us to re-fill that as well. This dealership has a terrible service department. We thought their new building would mean an improvement. It didn't. Not only will we boycott their dealership, it's likely we'll go with a Toyota for our next car. More

After settling on a price and telling them what services I did not want. They added several of the services into my contract. This is not the way to do business. I did not want. They added several of the services into my contract. This is not the way to do business. More

Be aware of the $700 "Destination" charge. They add this to all used vehicles apparently, so I have been told by them during my purchase. So if the price of vehicle was listed at $18,000 add They add this to all used vehicles apparently, so I have been told by them during my purchase. So if the price of vehicle was listed at $18,000 add $700 to that before you start negotiating. Sleazy way of increasing the price to the vehicle and a very clever bait and switch scam. They add that charge on and you pay tax on the $18,700 not $18,000. I guess buyer be ware! More

Every employee I interacted with was responsive to my neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful adv neeeds and interested in making the car buying experience an enjoyable one. They worked hard to find the car I was looking for, providing helpful advice and service throughout the process. Both their professionalism and patience were greatly appreciated. More

My experience was very good. I first found the car online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over online. I called and Tessa answered. She was very kind, helpful, and kept in touch.When I got to the dealership, Tessa greeted me and turned me over to Mavid Komenda. He was very cordial and helpful in completing the sale. Assistant manager came out to meet with me and was very helpful.Nathan in finance completed the process and I was on my way. Very agreeable experience. Thank you Joyce More

Earlier in the day, I had visited a competitor. I was unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed unhappy with my experience - they did not seem trustworthy. Although I live 30 minutes from Oak Lawn, I made the trip - and was very happy I did. Ed Mansour could not have been more helpful, knowledgeable, or patient (while I took forever to decide on a color!). Even though it was past closing time, no one made me feel rushed or as though I was keeping them. I had a very positive experience at Ed Napleton and would not hesitate to recommend you to a friend. More