Ed Napleton Honda in Oak Lawn

Samer Girgis was the best sales associate that I have ever had the pleasure to work with. He introduced himself once before as I was in for a recall on my Honda Odyssey. I told him that I did not like ever had the pleasure to work with. He introduced himself once before as I was in for a recall on my Honda Odyssey. I told him that I did not like the type of salesmen that follow you around. The next time I came in Samer remembered me and told me to take my time and look around. I did exactly that with no pressure. I am a repeat buyer because they do not mess with you. I knew the price I wanted to pay and they met it. No hassle, no pressure. I will definitely tell my other friends and family if they want a Honda this is the only place to buy. Kim Burke More

Joe Pontarelli, our salesman, Russ Odno, General Sales Manager and Steve Ignowski, General Manager, all were concerned with making certain that we were happy with our experience, even after we had purchas Manager and Steve Ignowski, General Manager, all were concerned with making certain that we were happy with our experience, even after we had purchased the vehicle. It is rare for a team to be so customer centric. Joe has contacted us several times to make certain that everything is to our satisfaction. Truly amazing. More

I believe the friendliness could of been a bit better if the person that tried selling me accessories for my new purchase was less aggressive. Even though I had made my decision on not purchasing their upsa the person that tried selling me accessories for my new purchase was less aggressive. Even though I had made my decision on not purchasing their upsales, he kept insisting that I should. Even though I had 2 weeks to think about it. Felt like I was being threatened that if I didn't buy anything on the spot, I wasn't going to be able to come within a week if I had changed my mind. If this hadn't been the case, I would of rated friendliness and overall experience as great. The price, of course like many buyers, they want a reasonable price for what they want to buy. I think the price I paid for the vehicle I purchased was good. More

The reason why I gave u this rating is because were happy with the purchase and we found out we might possibly might get a lower monthly payment that made me even happier I hope we get it lowered thanks for with the purchase and we found out we might possibly might get a lower monthly payment that made me even happier I hope we get it lowered thanks for all your help More

From the moment I entered the lot, Mr. Dalipi not only guided me into a parking space but he was patient, very patient, and helped me find the perfect Honda that I absolutely love and was within my budget guided me into a parking space but he was patient, very patient, and helped me find the perfect Honda that I absolutely love and was within my budget. Steve Ignowski was very honest and fair when finalizing the deal, two qualities that are hard to come by now-a-days!! Nick put the finishing touches on the necessary paperwork and made it simple and actually quite enjoyable!! All went above and beyond!! I can't thank them enough. Napleton Honda will be first on my list when recommending a car dealership to family and friends!! Thanks again!! Joyce C. Romanowski More

Tony was very professional and helpful. He was not at all pushy and seemed genuinely interested in us getting the right car for our needs, not the most expensive. This is our 3rd Honda Odyssey in 12 yea all pushy and seemed genuinely interested in us getting the right car for our needs, not the most expensive. This is our 3rd Honda Odyssey in 12 years and we have been very happy with them and the service given to us by Honda dealers all over the country. More

Overall my experience was okay, but not perfect. I originally saw the car I wanted online. When we went into look at the car we noticed a dent so I was iffy on buying the car. I asked the internet sal originally saw the car I wanted online. When we went into look at the car we noticed a dent so I was iffy on buying the car. I asked the internet sales person if the dent could be fixed before I purchased the car. She informed me that I would need to come in and talk to the used car manager and if I bought the car they would fix the dent. I was not happy about that, by I agreed and was given a "WE OWE" slip saying they would fix the dent. After hashing out all the details of the contract we noticed a destination fee of $700. We were told this fee was a maintenance fee for cleaning and gassing up the car. I learned later that was a lie and that fee is only applicable on new cars. So I was not happy about that either. I called a couple weeks later to make an appointment for fixing the dent and was told to bring it in and that it would be fixed in a day. I brought the car in and received a text message from my salesperson who told me that my car would not be ready till Saturday. Three days without a car and three days to fix a tiny dent. I had to pay for a rental because the manager said they only provide courtesy cars for people who buy New cars. Finally got my car back but my last impression was not a good one. More

They employees were all very professional and helpful. All of my questions were answered to my satisfaction and I was not pressured to purchase anything I did not want. All of my questions were answered to my satisfaction and I was not pressured to purchase anything I did not want. More

We ran into a few speed bumps during the dealing when we realized almost at the end that the car was not 4 wheel drive. Neal and Russ were extremely quick to react and help and accommodate us. They found a realized almost at the end that the car was not 4 wheel drive. Neal and Russ were extremely quick to react and help and accommodate us. They found a similar car and helped us arrange to look at that one and make it easy to decide to purchase it without any hassle. They even arranged for us to have a car for two days while we waited for the other car to get back to the dealership. Then they were very helpful with figuring out the best financial plans for me along with being very explanatory when i had questions(and i had a lot). We were there extremely late on a Monday filling out the paperwork and Nick was still energetic and kind and worked well with us...and he still had about 3 more people to work with after us. He did not make us feel rushed or anything. I would not go anywhere else to buy a car!! More

I'm very much satisfied with my new car that I like to call Ginger; she's perfect and beautiful and fun to drive. I'm very satisfied with the way the salesman treated me; he's a professional. call Ginger; she's perfect and beautiful and fun to drive. I'm very satisfied with the way the salesman treated me; he's a professional. More