Ed Napleton Honda in Oak Lawn

My experience from beginning to end was GREAT! Tessa responded right away to my web request & answered all my questions. I set up an appointment ti test drive the vehicle I was interested in. When I ar responded right away to my web request & answered all my questions. I set up an appointment ti test drive the vehicle I was interested in. When I arrived at the dealer I was immediately greeted by Kevin who took me right in to speak with Russ to answer all of my finance questions. The application process was done in a flash. Russ came back with an approval & I went in to complete my process with Nick. Nick made sure I got affordable warranty coverage. Needless to say I was very satisfied with the overall friendliness of the staff at Ed Napleton Honda. They made what usually is a painfully process an easy one. I will definitely continue to patronize this dealership. More

Vito was amazing! He answered all of my questions and provided information about things I didn't even think to ask. He asked me what I was looking for and brought me a selection that fit what I had descr provided information about things I didn't even think to ask. He asked me what I was looking for and brought me a selection that fit what I had described. Everyone else was very nice, greeting me as I walked throughout the showroom. With such a big decision to be made, it was a relief to feel well informed rather than pressured. I will definitely recommend Napleton Honda to friends and family and I plan to return when we are ready to make another purchase. Thank you!!! More

I used an unorthodox method of obtaining quotes from several dealers and only purchasing the vehicle from the best quote from dealers that followed the rules. Everyone I dealt with was happy to work wi several dealers and only purchasing the vehicle from the best quote from dealers that followed the rules. Everyone I dealt with was happy to work with me on this. Neal was also very pleasant to work with, specifically. More

The staff was friendly and courteous, considering I had 4 little girls in tow. They were given crayons and paper to color while I reviewed the documents and signed. Wail was courteous and gave me as much in little girls in tow. They were given crayons and paper to color while I reviewed the documents and signed. Wail was courteous and gave me as much information as I needed to make my decision. I think he went the extra mile in terms of customer service and his knowledge of the cars at teh dealership. The best part was driving my car home for me because I was driving a Zipcar that I needed to return in half hour. Instead of havign me return the next day to pick it up! More

Tony explained the LPP very well he really did a good job at that. Therefore I feel like he help me find the best payment options that fits me. Thanks Tony! at that. Therefore I feel like he help me find the best payment options that fits me. Thanks Tony! More

Mo was very easy to work with and was not pressuring me at all. If he had I probably would not have stuck around very long. Working with Steve and Mo on the price, trade, etc etc was pretty easy. I even at all. If he had I probably would not have stuck around very long. Working with Steve and Mo on the price, trade, etc etc was pretty easy. I eventually got the price I wanted for the new car and my trade to where I was comfortable with the monthly payment. This is my second purchase from Ed Napleton Honda, and probably will not be my last. More

Everyone in the dealership was very helpful and kind. Buying a car on my own for the first time was intimidating, but everyone was more than happy to make my experience "pain free". Buying a car on my own for the first time was intimidating, but everyone was more than happy to make my experience "pain free". More

Very good service.. my sales person was on his job and nick was the best steve was very good also will tell everyone about you. Curtis Gray nick was the best steve was very good also will tell everyone about you. Curtis Gray More

David was very nice and polite. he answered all my questions (which i had a lot) and was very helpful. i would recommend my friends to go to David for Sales. Fianace department on the other hand, i f questions (which i had a lot) and was very helpful. i would recommend my friends to go to David for Sales. Fianace department on the other hand, i feel i've been jerked around and i don't like it. i'm very upset that they did not do what they told me they were going to do. i was told i would get a call about my payments and financing and i had to call in 3 times in one day to find out what was going on and then was finally told that 'the deal' was made 3 hrs prior. i was supposed to get a phone call when that happened and received nothing. like i said before, David was great, but i'm not happy about how this deal is going and i have a bad feeling about it. The 'overall experience' answer i now changed had NOTHING to do with sales. More

Very good sales experience, helpful,& friendly salesman Mohamad. 1 problem - there was only 1 key with car - I asked Mohamad can he find other key. According to the Carfax the Corolla was at Na salesman Mohamad. 1 problem - there was only 1 key with car - I asked Mohamad can he find other key. According to the Carfax the Corolla was at Napleton Honda in Lansing, IL (Key ?) 2 problem there was no owners manual with car. Thank You Happy Customer Russ Pfeffer More