Ed Napleton Honda in Oak Lawn

I first contacted the dealership thru the internet and was quickly responded to by Joseph Valesh. He very helpful and sincere with the buying experience. we set up an appointment and he introduced himself was quickly responded to by Joseph Valesh. He very helpful and sincere with the buying experience. we set up an appointment and he introduced himself and a sales person named Neal Durkin. I test drove the vehicle I was interested in and we able to complete the transaction of the purchase of my new 2013 honda pilot that day. I feel I got a great deal on the pilot and a fair price for my 2008 cr-v that I traded in. A few days later I realized I had left an important part of my life in the headliner of my trade.(mass card for my mothers funeral). I contacted the dealer and spoke to mario in the used car dept. within ten minutes of receiving my call he recontacted me with the great news that a porter by the name of Garret had found the my mother's mass card and he would send it in the mail. Thank You for making my day! Hope all at Ed Napleton, Have a great sales year and a very happy new year ! Sincerely, Frank P. G sr More

We were looking for a used pilot or maybe new. Ended up purchasing a new 2012 pilot/ The only problem was it did have a broken seat, which they said they would fix/replace.\ And we wanted to add some fea purchasing a new 2012 pilot/ The only problem was it did have a broken seat, which they said they would fix/replace.\ And we wanted to add some features that were not on the car. So we have to make another trip to get the car , which is a 4-5 hour drive. The worst problem we had was having to wait to pay for our car, it seemed like hours, after we decided which car we wanted. Probably around 3 hours to check out of that place and we had that long drive back home (which they knew about) And after we got in to see the person, all he did was talk about a extra warranty he wanted us to purchase, and then we paid the $2,000 for the extras, and we were done, (We are doing the real purchasing of the car when we get in on Sat. Nov. 10. ) So I hope when we get up there on Sat. that we can buy our car and be out of there in 1 hour or less, so we can make the trip back home. Our saleman Joe was very helpful and nice! He showed us everything we wanted to see and drive, and told us everything about the car! I would recommend him to everyone! I still think the price could be better. They don't tell you about all the extra things you have to pay for on the sticker price! More

The staff was very friendly and willing to show all of the vehicle I requested. They took their time to ensure that I was satisfied. It was a very pleasant experience. the vehicle I requested. They took their time to ensure that I was satisfied. It was a very pleasant experience. More

Very pleasant experience, enjoying the car that I purchased. Dave Wishart answered all of my questions.I would recommend Napleton to family members,hope to have many years with the CRV. purchased. Dave Wishart answered all of my questions.I would recommend Napleton to family members,hope to have many years with the CRV. More

We agreed to price after negotiations.I had two kids with me and we were there for about 3 hours.Tired of waiting I couldn't wait to be done with financing.Signed paper work and left home. It was evening so me and we were there for about 3 hours.Tired of waiting I couldn't wait to be done with financing.Signed paper work and left home. It was evening so we went sleep. Next day I looked again at the paperwork and noticed that I was charged $509 over that what we agreed to.My fault was that I have trusted the F&I guy and wasn't paying attention to what he does. Now I know that I wan't purchase any more cars from that dealership and also working in sales I will make sure that everyone of my customers or friends wan't buy it . Would not recommend this dealership . More

The sales people were very friendly and hopefully in explaining all the features and questions that I had. They were also very patient with me since I am very picky when buying cars. explaining all the features and questions that I had. They were also very patient with me since I am very picky when buying cars. More

The experience purchasing the new Honda Accord with David Wishart was excellent. He answered questions made us feel comfortable and we enjoyed working with him. Wishart was excellent. He answered questions made us feel comfortable and we enjoyed working with him. More

We knew what we wanted to purchase, so the process was relatively easy for us. However, your staff was very helpful and friendly and made the process more enjoyable. Thank you for your service, and we l relatively easy for us. However, your staff was very helpful and friendly and made the process more enjoyable. Thank you for your service, and we look forward to working with the dealership in the future. More

My experience from beginning to end was GREAT! Tessa responded right away to my web request & answered all my questions. I set up an appointment ti test drive the vehicle I was interested in. When I ar responded right away to my web request & answered all my questions. I set up an appointment ti test drive the vehicle I was interested in. When I arrived at the dealer I was immediately greeted by Kevin who took me right in to speak with Russ to answer all of my finance questions. The application process was done in a flash. Russ came back with an approval & I went in to complete my process with Nick. Nick made sure I got affordable warranty coverage. Needless to say I was very satisfied with the overall friendliness of the staff at Ed Napleton Honda. They made what usually is a painfully process an easy one. I will definitely continue to patronize this dealership. More

Vito was amazing! He answered all of my questions and provided information about things I didn't even think to ask. He asked me what I was looking for and brought me a selection that fit what I had descr provided information about things I didn't even think to ask. He asked me what I was looking for and brought me a selection that fit what I had described. Everyone else was very nice, greeting me as I walked throughout the showroom. With such a big decision to be made, it was a relief to feel well informed rather than pressured. I will definitely recommend Napleton Honda to friends and family and I plan to return when we are ready to make another purchase. Thank you!!! More