Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,503 reviews
March 24, 2013
Mo Ramadan was very helpful and patent with us , gave the ride with 10-12 cars, replied in all questions. I will recommend you dealer shop for all my friends. Silence Vida Grace the ride with 10-12 cars, replied in all questions. I will recommend you dealer shop for all my friends. Silence Vida Grace More
by VidaGGG
Employees Worked With
Mo Ramadan
March 23, 2013
I really liked being able to do most of my inquiries online. I was able to get my financing in place before arriving at the dealer. This really sped up the buying process. online. I was able to get my financing in place before arriving at the dealer. This really sped up the buying process. More
by csantee77
Employees Worked With
Bob Dalipi, Russ Ondo
March 22, 2013
DeeDee was very helpful with our new honda purchase. She was very professional and informative. We really appreciated her care with this expensive purchase. Jim was also very helpful with pricing. Wally was was very professional and informative. We really appreciated her care with this expensive purchase. Jim was also very helpful with pricing. Wally was a very attentive salesman. Thanks to all involved, I love my new Honda! More
by Patrick0814
Employees Worked With
DeeDee Rauba, Steve Ignowski, Russ Ondo
March 20, 2013
We had a great experiance we worked with Steve Ignowski and his staff they were friendly and helpfull. They gave us the best price by far! When we were shopping around at the other dealerships we found the and his staff they were friendly and helpfull. They gave us the best price by far! When we were shopping around at the other dealerships we found the only thing they wanted was to try and fast talk us and manipulate the numbers. The price they gave us was straight forward. We would highly recommedend this dealer. More
by 2617anderson
Employees Worked With
Steve Ignowski
March 12, 2013
Great selection. Very clear on options lease vs. buy vs. used. Very accommodating for test drives and giving time to consider all options. Very personable staff. Would recommend used. Very accommodating for test drives and giving time to consider all options. Very personable staff. Would recommend More
by carrrr
Employees Worked With
Wally, Steve Ignowski
March 07, 2013
Stood behind the deal we made on the Honda Pilot that I wanted. I would recommend them to any of my friends looking to make a great deal on a new or used car. And I hear their service department is great a wanted. I would recommend them to any of my friends looking to make a great deal on a new or used car. And I hear their service department is great also. More
by Sverwey
Employees Worked With
Davis Wishart
March 02, 2013
I have been going to Napleton Honda for over 10 years. From sales to service I have a great experience every time. The staff is very attentive and the service is superior in all aspects. This is the secon From sales to service I have a great experience every time. The staff is very attentive and the service is superior in all aspects. This is the second Honda that I have purchased from this dealership and I will continue to bring my car in for service as long as I own a Honda. More
by mdobanovacki
Employees Worked With
Frank Alramli
February 27, 2013
The entire experience of leasing my new Honda was beyond perfect. The selection of accords to choose from was outstanding also. The attention, knowledge and professionalism of Gerald and Russ made the en perfect. The selection of accords to choose from was outstanding also. The attention, knowledge and professionalism of Gerald and Russ made the entire experience a pleasure. I would highly recommend family, friends or neighbors to go to Napleton Honda for their future vehicle purchases. More
by freis
Employees Worked With
gerald, Russ Ondo
February 26, 2013
David Wishart was of service beyond normal dealers I experience before on past purchase of my autos. between him and Russ they manage to put together my Honda that made it possible to purchase. Thank experience before on past purchase of my autos. between him and Russ they manage to put together my Honda that made it possible to purchase. Thanks again. This is the second auto I bought fromyour dealership...The last one was in 2001, again off the floor show. More
by hmontenegro
Employees Worked With
David Wishart, Russ Ondo
January 26, 2013
Five years ago I bought a Honda from another dealer because my experience at Napleton was simply awful. I have had my car serviced a lot at this dealer & my Element has 300,000 miles and is still runni because my experience at Napleton was simply awful. I have had my car serviced a lot at this dealer & my Element has 300,000 miles and is still running strong! I give a lot of credit to my success with the Element to Terry Niksic a Service Advisor who has consistently treated me with respect & is just a genuinely nice guy. So this time I did a lot of legwork on the computer & started the buying process with Terry. In very short order I met Russ the General Sales manager and Gerald Griffin the Sales Consultant. Within one hour of arrival I had a signed contract. It was as painless as buying a car could be. More
by gormanrn
Employees Worked With
Terry Niksic, Gerald Griffin, Russ Ondo
