Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,511 reviews
June 10, 2013
My husband and I bought a new car from a salesman that knew a lot about all of the Hondas, not just the one we bought. He was honest in his opinions and respected ours. knew a lot about all of the Hondas, not just the one we bought. He was honest in his opinions and respected ours. More
by dbonen
Employees Worked With
Wally Samhan
June 04, 2013
Vito DeMario was a true gentleman. He never pressured us, offered many different options (even another brand that was a used option) to satisfy our curiosity about what we were searching for. He truly had ou offered many different options (even another brand that was a used option) to satisfy our curiosity about what we were searching for. He truly had our best intentions in mind when shopping for a car. I would recommend Vito to anyone looking for a car. My only regret about the experience: like all dealers I have visited selling used cars, we were disappointed that the used car selection seemed to all check out on CarFax, but we always found something wrong with almost every used Pilot we test drove. Not Vito's fault, but just something to be noted. More
by rm1892
Employees Worked With
Vito DeMario
May 21, 2013
I am not sure if I got the best deal possible but I feel as if the price I paid is adequate. I will say that I found Tony to be friendly, helpful, and honest. All in all I would recommend this dealership. as if the price I paid is adequate. I will say that I found Tony to be friendly, helpful, and honest. All in all I would recommend this dealership. More
by ambrose91
Employees Worked With
Tony Martisek
May 13, 2013
I recently worked with Gerald Griffin on a purchase of a 2012 Kia Sportage , Mr Griffin was friendly and gave great customer service he helped locate my current vehicle at another dealership and had the veh 2012 Kia Sportage , Mr Griffin was friendly and gave great customer service he helped locate my current vehicle at another dealership and had the vehicle transferred to their dealership he also worked with me to provide me with a competitive price on the vehicle with impressive financing terms and payments I could afford because of all of these things I had a great a memorable sales experience and I have told all my friends and family how Mr. Griffin came thru for me. More
by angiebee14
Employees Worked With
Gerald Griffin
May 10, 2013
I've never had any negative experiences while having my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for m my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for me is that even with an appointment your wait can be a bit long. More
by myianas
Employees Worked With
Terry
May 06, 2013
Great experience at the Napleton Honda Oak Lawn. Ed Mansour was very helpful as well as everyone else at the dealer when it came time to buy and explaining the car and all its features. Ed Mansour was Mansour was very helpful as well as everyone else at the dealer when it came time to buy and explaining the car and all its features. Ed Mansour was very knowledgeable on the Honda product and gave us several options to choose from. No pressure to buy and he really took his time with us. I recommend this dealership and the saleman. More
by jenjenvaldez
Employees Worked With
Ed Mansour
April 30, 2013
I had a great experience buying my new Honda CRV. I had visited another Honda dealership and did not get the price I was looking for and I felt they weren't really interested in helping me step into a new visited another Honda dealership and did not get the price I was looking for and I felt they weren't really interested in helping me step into a new car. I made an appointment with Ed Napleton's dealership, I was greeted at the front show room door and the entire deal only took a short time to get it together. I will return to the dealership for my next Honda purchase. More
by welcome2013
Employees Worked With
David Wishart, Russ Ondo
April 22, 2013
Wally samhan walked me through it was great in getting me into my new car as fast as possible. I had a great experience would definitely buy from him again into my new car as fast as possible. I had a great experience would definitely buy from him again More
by haneen
Employees Worked With
wally samhan nick samhan, Steve Ignowski, Russ Ondo
April 20, 2013
Neal Bayaa,Steve Ignowski,and Russ Ondo. All three made individuals made my car buying experience the the best buying process I ever had. On top of my direct business relation ship with them they were so individuals made my car buying experience the the best buying process I ever had. On top of my direct business relation ship with them they were so down to earth and friends.We also got the greatest deal on our new 13 Honda Odyssey Ex-l. What else can I say but go see Neal Bayaa and Russ or Steve. More
by jamarquez697
Employees Worked With
Neal Bayaa, Steve Ignowski, Russ Ondo
April 16, 2013
BUYING FROM HERE BEWARE!!!!Misleading internet sales BUYING FROM HERE BEWARE!!!!Misleading internet sales department. They give you suitable figures to come in and change the price drastically when at t BUYING FROM HERE BEWARE!!!!Misleading internet sales department. They give you suitable figures to come in and change the price drastically when at the dealership. Their internet team have a different definition of out of the door. Their Managers don't have a clue and are like deer in the headlight about their staff whereabouts and offers given to customers. THE MANAGER IS RUDE!!! I was very disppointed. I took my complete family to pick literally two cars for the price i was told by internet sales dept. However came back empty handed. More
by SyedAhmed
