Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,503 reviews
April 20, 2013
Neal Bayaa,Steve Ignowski,and Russ Ondo. All three made individuals made my car buying experience the the best buying process I ever had. On top of my direct business relation ship with them they were so individuals made my car buying experience the the best buying process I ever had. On top of my direct business relation ship with them they were so down to earth and friends.We also got the greatest deal on our new 13 Honda Odyssey Ex-l. What else can I say but go see Neal Bayaa and Russ or Steve. More
by jamarquez697
Employees Worked With
Neal Bayaa, Steve Ignowski, Russ Ondo
April 16, 2013
BUYING FROM HERE BEWARE!!!!Misleading internet sales BUYING FROM HERE BEWARE!!!!Misleading internet sales department. They give you suitable figures to come in and change the price drastically when at t BUYING FROM HERE BEWARE!!!!Misleading internet sales department. They give you suitable figures to come in and change the price drastically when at the dealership. Their internet team have a different definition of out of the door. Their Managers don't have a clue and are like deer in the headlight about their staff whereabouts and offers given to customers. THE MANAGER IS RUDE!!! I was very disppointed. I took my complete family to pick literally two cars for the price i was told by internet sales dept. However came back empty handed. More
by SyedAhmed
April 12, 2013
We got excellent service from the start while shopping for a car for my daughter. The car salesman who helped us with our purchase was one of the best saleman we had worked with during our many days of se for a car for my daughter. The car salesman who helped us with our purchase was one of the best saleman we had worked with during our many days of searching for a car. We loved his no pressure approach. All of our needs, questions, and concerns were met. We are very happy with everything. Thanks More
by johnwilliams44
Employees Worked With
Steve Ignowski
April 12, 2013
I had a great experience at this dealership, they worked around my budget and got me out the door with the car of my dreams, I did wait a lil too long for a test drive and switching from salesman to salesma around my budget and got me out the door with the car of my dreams, I did wait a lil too long for a test drive and switching from salesman to salesman didnt help but everything came out great at the end More
by jvalross
Employees Worked With
bob dalipi
April 08, 2013
Compared with other honda dealer, this dealer helped me what I am looking for in a car - price, functions and services. This won't even add additional charges. what I am looking for in a car - price, functions and services. This won't even add additional charges. More
by cbelvena
Employees Worked With
Jerome
April 04, 2013
thank you for a wonderful experience.... Each time I get into my new accord I can't help put turn on my Pandora and crank it up. I love the that. Looking forward to working with them on my next lease 36 m into my new accord I can't help put turn on my Pandora and crank it up. I love the that. Looking forward to working with them on my next lease 36 months down the line. Samantha More
by samsoxfan85
Employees Worked With
kevin, Steve Ignowski, Russ Ondo
April 01, 2013
Steve and his crew at Napleton Honda went above and beyond to make us happy . I would highly recommend Napleton Honda for your next purchase. Our dealer Frank is very knowledgeable with the product and beyond to make us happy . I would highly recommend Napleton Honda for your next purchase. Our dealer Frank is very knowledgeable with the product and made sure we were 100% happy. Our vehicle was ready for us , clean and the dealership really moved us through the process quickly. Steve Ignowski the GM was there to make sure our deal went through and that we were happy also . Napleton Honda will definitely do what it takes to make sure the whole process is a good one when buying a car. More
by melmer
Employees Worked With
Frank Almari, Steve Ignowski
March 26, 2013
Our latest experience with Napleton Honda easily explains why we keep going back there for our auto needs. Steve Ignowski was amazingly helpful as far as working out the details of what we wanted and how it why we keep going back there for our auto needs. Steve Ignowski was amazingly helpful as far as working out the details of what we wanted and how it fit in our budget. You could not possibly have a better person in his position. We had the same positive experience with Frank Alramli, our salesman, and Nick Samham, the finance director. Everyone was very helpful and curteous and most importantly did NOT make us feel like they were a bunch of guys just trying to make a sale. We were also happy with the individual who showed us alot of the technical details of the car once the purchase was complete. Unfortunately, I don't remember his name, but he also was very helpful. I can not imagine us ever buying another car from any where else. More
by HOPIJOEL
Employees Worked With
Frank in sales and Nick in finance, Steve Ignowski
March 25, 2013
From start to finish, everyone was professional, helpful, friendly. It is really hard to say enough good about the folks we met and dealt with. Even the employees walking by or doing other things were fri friendly. It is really hard to say enough good about the folks we met and dealt with. Even the employees walking by or doing other things were friendly, positive and respectful. We were very impressed and they made it a good experience. More
by Chicagosue
Employees Worked With
Gene, Wally, Kevin, Steve Ignowski
March 25, 2013
I've purchased 5 vehicles in my lifetime and this has been the Best Experience I have ever had purchasing a vehicle and the staff was awesome. Best Experience ever! been the Best Experience I have ever had purchasing a vehicle and the staff was awesome. Best Experience ever! More
by JamekaBobo
Employees Worked With
Neal Durkin
