Ed Napleton Honda in Oak Lawn

Used Vehicle Purchase Experience I got a great deal on a nice used Mercedes. Tony the used car manager was excellent to deal with and was very easy to communicate with and he did not I got a great deal on a nice used Mercedes. Tony the used car manager was excellent to deal with and was very easy to communicate with and he did not pressure me or play any games like a lot of other dealers try to do, Very good person to do business with along with Wayne who was the salesman that went out of his way to be helpful with showing me multiple cars and answered all my questions honestly. I recommend them. Tony also gave me a very fair deal on my trade in as well. More

STEVE AND THE NAPLETONS ARE A CLASS ACT! Little sisters can be a pain in the neck. My little sister test drove 9 cars, yes 9 cars. Steve and his crew were so kind and patient with us. I am fo Little sisters can be a pain in the neck. My little sister test drove 9 cars, yes 9 cars. Steve and his crew were so kind and patient with us. I am forever grateful to you for your kindness and appreciate all you did for us. Steve Ignowski and the Napleton family are by far the classiest dealer group in the business. Thank you for the fantastic deal on the Volkswagon CC. My sister loves it and loves you. You guys rock. xo More

Great experience I love my new Honda CRZ the process was easy Dave Reiser kept in touch with me everyday till I came in to see him then he handed me off to joe Pontare I love my new Honda CRZ the process was easy Dave Reiser kept in touch with me everyday till I came in to see him then he handed me off to joe Pontarelli I was very thankful and pleased with joes service he was the hybrid master! More

A waste of my afternoon Found the 2010 Honda Pilot I was looking for at Ed Napleton. I live in the north burbs and called to make sure that vehicle was still available. I tal Found the 2010 Honda Pilot I was looking for at Ed Napleton. I live in the north burbs and called to make sure that vehicle was still available. I talked with Carrie who knew I would be driving over an hour to see it. She said it was available and she would personally have the car brought up front and ready for me when I got there. I had a 2:15 appointment! When I got there, the office manager Chett? shook my hand and introduced me to Carrie. Then she sent someone to get the car for me. 20 minutes later.... the car isn't even at the dealership. They sent it out on a loaner and it wouldn't be back for 3 days!!! Some guy apologized and said he would get me a gas card for my trouble. I waited again for 15 minutes and finally left! No gas reimbursement. I get a call when I'm on my way home and he asked me why I left. Hello... my time is valuable and you all have wasted it! I never again saw Carrie or Chett. Terrible customer service!!! I found a Honda Pilot at Elite Motors in Mundelein and am very happy I didn't buy from Ed Napleton if that is how they treat their customers. They weren't going to get a sale from me so they ignored me. Thank you for nothing and for wasting my time, gas and toll money!! More

Crooks and money add ons I went to go see a car last month and i was discussed by the person working with me, Brandon Gore. He was so thirsty what he was willing to lie to the I went to go see a car last month and i was discussed by the person working with me, Brandon Gore. He was so thirsty what he was willing to lie to the bank and make up a job for me so the bank can lend me the money. He kept insisting and even called out him manager , a huge guy with huge rings , that wanted in intimidate me. then they added on 3000 in tax and fees on a 7000 car. Never again will I step foot in this scam type business. I brought my car at continental and the service was the best. Please look somewhere else. Im not lying. If they can lie to the bank, they can lie to your about the car. Just makes me mad !!! More

Fraud, lies and deception I had an issue with a Theft-Gard Package that was included in a recent purchase. I was unaware at the time that it was being added to the total bill. I had an issue with a Theft-Gard Package that was included in a recent purchase. I was unaware at the time that it was being added to the total bill. Upon discovering this, I contacted Steve Ignowski at the Dealership and explained my situation and that I was not interested in the Theft-Gard package. Steve listened to everything I had to say and then graciously offered to issue me a full refund, stating it would be in tomorrow's mail. That was on Aug 25 and still no check. I spoke with him again two weeks later and he said he remembered our earlier conversation, would see why the check had not gone out, and would call me back later that day. Its been two weeks since that conversation and I still have no check nor will he return any of my phone calls. A small bit of web research shows others who have had similar problems with the same result. Do not trust these people. They will lie right to your face. More

Steve General manager I want to say thanks an god bless to Sammual Day &Steve General manager of Ed Nappleton Honda of Oak Lawn. There service and expertise is unreal I hav I want to say thanks an god bless to Sammual Day &Steve General manager of Ed Nappleton Honda of Oak Lawn. There service and expertise is unreal I have never met a team of gentle men who accually cares more about there costumers than making a sale. In 2009 I purchased my first crv in 2013 I went back to purchase a Pilot the car of my dreams but ended up with another crv because of my credit sittuation which had me miserable and paying for somthing I really didn't want. But Steve General Manager never gave up on me he kept me n mind an not more than two days ago god bless me with an email from General manager Steve at Nappleton Honda of Oak Lawn saying he can help me get out of that crv an into my dream vehicle at first I felt it was just another advitisment an just kept scrolling through my e-mails. Thank God I went back to Steve General manager of honda message an called Steve invited me in where I met another god sent Sammual Day who Steve had me sit an talk with. these two gentle men went too work finding ways to put me an my family in the vehicle i so badly desired it didn't take long before Steve General manager came an sat down with Sammual Day an I an said I got you in a 2014 Exl Pilot I was so over joyed with tears n my eyes I love these guys an I wouldn't go any where else Honda of Oak Lawn ROCK'S! !!! The General manager Steve took in consideration that I have two disabled children and found that the pilot was a great fit for me an my family I must say thanks again and god bless you'll n all you do over at Ed Nappleton Honda of Oak Lawn. .. Sincerley Tracy Hunt. More

Napleton Honda service department sells under false pretense s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning a sale of tires to me under the false guise of free tires from a rebate program. Over the last 4 months I have met three times with the sales associate who began this problem by selling me new tires indicating they would be free and helping fill out the rebate paperwork. I met with the Service Manager. I talked to Honda North America and I have talked to the General Manager a couple times including in person. The entire problem was caused by Napleton Honda’s Sales Associate falsely representing what Honda’s rebate program could provide. I followed all the steps and did everything I could to get a reasonable response back from Napleton Honda. They would rather lose a customer than admit their mistake. I have been overly reasonable in trying to resolve this matter and Napleton Honda’s response has been nothing but delay, ignore, shift the burden and “its not our fault”. I would stay far away from Napleton Honda. John Sheerin Oak Lawn, IL More

Great experience I purchased a car from Bob Dalipi he made the experience the easiest I have ever had buy a car will send friend his way I purchased a car from Bob Dalipi he made the experience the easiest I have ever had buy a car will send friend his way More

***** I walked into this facility, and was having a bad day because i've been looking for cars all day. As soon as i walked in, a man with a positive energy I walked into this facility, and was having a bad day because i've been looking for cars all day. As soon as i walked in, a man with a positive energy approached me, he changed my mood for the better. His name was Wally. He helped me by being very honest about every car, and answering every question. He showed me car faxes on every car i was interested in, and helped me choose my current Honda CRV. He got his finance department to get me the cheapest finance. I could'nt be happier. THANKS ED NAPLETON HONDA & THANKS WALLY!!!!!!!! More