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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
May 25, 2015
Great car buying experience Purchased a 2015 honda civic as my first car and obtained great service from Wayne Thompson and he made sure all my requirements were met and was extr Purchased a 2015 honda civic as my first car and obtained great service from Wayne Thompson and he made sure all my requirements were met and was extremely helpful through the process. Also Tony Chippas ensured that the car buying experience was smooth and easy and made sure I got the deal that I wanted. Overall a great experience and would definitely recommend this dealership to friends. More
by vgnolfo
Employees Worked With
Wayne Thompson, Tony Chippas
May 21, 2015
Great experience. The salesman and salemangers treated very well. I'm very satisfied with purchase and service. I would definitely recommend this dealership to my fami The salesman and salemangers treated very well. I'm very satisfied with purchase and service. I would definitely recommend this dealership to my family and friends. More
by Maxx93
May 20, 2015
Thanks Tony for all your help I purchased a 2012 Honda Accord at this dealership. Tony was there to help me get the deal that I wanted and provide the service it needed. Thanks T I purchased a 2012 Honda Accord at this dealership. Tony was there to help me get the deal that I wanted and provide the service it needed. Thanks Tony for taking care of everything and making it painless. More
by Maureen
Employees Worked With
Tony Chippas
May 15, 2015
Overall GREAT experience! This was my first car purchase experience and Wayne Thompson made it a very memorable and positive one! I told him what I wanted and he helped me get This was my first car purchase experience and Wayne Thompson made it a very memorable and positive one! I told him what I wanted and he helped me get to it! He was very easy going, knowledgeable, and not "too pushy" which I personally appreciated. Frank in financing was also a pleasure to work with. Took the time to explain everything in a way I can understand. I would recommend this specific Honda dealership to everyone! More
by Nursing2012
Employees Worked With
Steve Ignowski
May 13, 2015
Extremely professional and helpful This was an overall great experience. I came in and told them what I wanted and Tony made it happen. His staff was great to work with, I worked with S This was an overall great experience. I came in and told them what I wanted and Tony made it happen. His staff was great to work with, I worked with Steve and Corrona. I would recommend these guys to anybody. More
by Sal P.
Employees Worked With
Steve and Corrona, also Dennis in financing (awesome guy!), Tony Chippas
May 10, 2015
Excellent customer service! I must say this was one of the best car shopping experience I've ever had. The staff was very friendly. Our sales guy was Mohammed. He was very polite I must say this was one of the best car shopping experience I've ever had. The staff was very friendly. Our sales guy was Mohammed. He was very polite and patient. He explained us every little detail about the car and the deal. The best part was we didn't have to spend all day to buy the car. It only took us couple hours. I would recommend this dealership! More
by lexusforlife
Employees Worked With
Nikki Buckels
May 07, 2015
Best experience ever, will be back. Thank you Wayne Thompson for making our experience with Ed Napleton Honda the best experience we ever had buying/leasing a vehicle. Everyone couldn't Thank you Wayne Thompson for making our experience with Ed Napleton Honda the best experience we ever had buying/leasing a vehicle. Everyone couldn't have done more to make us feel comfortable. Wayne answered all our question, along with Steve Ignowski General Mgr.and Nick Samhan finance Director. We will definitely be back to see Wayne and won't hesitate to share our experience with our family and friends. More
by Robertson2015
Employees Worked With
Wayne Thompson, Steve Ignowski
May 06, 2015
2014 Honda Accord Thanks for all your help on Monday Tony.. you guys are extremely professional and helpful.. my son loves the car .. thanks again, i will be back to p Thanks for all your help on Monday Tony.. you guys are extremely professional and helpful.. my son loves the car .. thanks again, i will be back to purchase another vehicle. More
by rtlman
Employees Worked With
Steve... forgot his last name .. young guy ( 22 yrs old ), Tony Chippas
May 05, 2015
Maurice Thomas ROCKS! I'll be honest. I was nervous to purchase my first car. I am not the sharpest on how to "win" when it comes to financing deals and I didn't want to be I'll be honest. I was nervous to purchase my first car. I am not the sharpest on how to "win" when it comes to financing deals and I didn't want to be a guppy in a shark tank. However at Ed Napelton I had the pleasure of having first class service provided by Maurice Thomas. Not only was he upfront and honest with me but I felt like I was just sitting and having a conversation with a friend. I wouldn't trade my experience there for anything. Not to mention, I LOVE MY CAR! ?#?VW? ?#?EdNapelton? ?#?MauriceThomasistheBEST? More
by Kirk pen
Employees Worked With
Russ Ondo
May 05, 2015
Tony is my favorite car Buddy!! Having just purchased my 3rd Honda CRV from Tony Chippas and his salesmen, I have been treated with the utmost care and concern and can't express enou Having just purchased my 3rd Honda CRV from Tony Chippas and his salesmen, I have been treated with the utmost care and concern and can't express enough how much I appreciate that relationship. Tony has been beyond accommodating and working with Sam Day for 2 of these sales has been a joy. I never felt that they were trying to gouge me, quite the opposite in fact. I have recommended them to friends and have no doubt that I will be doing business with Tony and Sam in the future. They make buying a car a pleasant experience which is not always the case at other dealerships. Please call Tony if you are in the market for a pre-owned car, he will do all in his power to get you in the car you want. He's the BEST!!!! More
by Jeri W
Employees Worked With
Dennis, Steve, Tony Chippas
