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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,511 reviews
July 06, 2015
Excellent service Sam was an amazing rep who I enjoyed having ad my sales rep I plan on coming back next year to get into my new honda Sam was an amazing rep who I enjoyed having ad my sales rep I plan on coming back next year to get into my new honda More
by Clutch001
Employees Worked With
Anthony Lettiere
July 02, 2015
Best Experience EVER! Bob D, MJ, and the entire Napleton Honda of Oak Lawn staff have done it once again! This is the third vehicle that I have purchased here and I have de Bob D, MJ, and the entire Napleton Honda of Oak Lawn staff have done it once again! This is the third vehicle that I have purchased here and I have dealt with both Bob and MJ. I must say I have never been so happy with any dealership but these guys really know how to get the job done without coming off as pushy money hungry sales people. If you want to feel taken care of and get a great deal, these are the guys to see. Thank you both, you know I'll be back ! More
by Msmn
Employees Worked With
Other Employees :
John Syriani , Tony Chippas, Mutaz Abualsamen
July 01, 2015
Class act, all the way around Mo (Maurice) was awesome! Helped my wife but her new HRV. RESPECTFUL, CLASS ACT, HUMOROUS, KNOWLEDGEABLE, AND A TRUE PEOPLE PERSON!!! Best car experie Mo (Maurice) was awesome! Helped my wife but her new HRV. RESPECTFUL, CLASS ACT, HUMOROUS, KNOWLEDGEABLE, AND A TRUE PEOPLE PERSON!!! Best car experience ever!!! More
by Chuck D
June 30, 2015
Love the sales person who I had. Wayne Thompson WAYNE THOMPSON WAS FRIENDLY AND STRAIGHT FORWARD. HE HAD A LOVELY PERSONALITY GREAT. I will definitely send people Wayne way. Look for the tall hands WAYNE THOMPSON WAS FRIENDLY AND STRAIGHT FORWARD. HE HAD A LOVELY PERSONALITY GREAT. I will definitely send people Wayne way. Look for the tall handsome guy. Thanks you More
by iamkim
Employees Worked With
June 29, 2015
2013 Dodge Charger RT The staff was wonderful , the car was amazing , and the overall experience was great. Would defiantly recommend dealership to family and friends. Than The staff was wonderful , the car was amazing , and the overall experience was great. Would defiantly recommend dealership to family and friends. Thanks again my HONDA family ! More
by slsiverson
June 19, 2015
Drove over 3 hours and came home with a Jeep Grand Cherokee I was searching for a Jeep Grand Cherokee for a few months online before I found one I was interested in at Ed Napleton. From the very first button is I was searching for a Jeep Grand Cherokee for a few months online before I found one I was interested in at Ed Napleton. From the very first button is clicked online to actually making the trip out to the dealership, every person I encountered was extremely personable and helpful. I had a great experience purchasing my new vehicle, and the entire team was very accommodating. The atmosphere made me feel right at home and I would recommend this dealership in a heartbeat. More
by JLynn
Employees Worked With
June 12, 2015
Purchased 2003 Honda Civic We went in to the dealership after seeing the car online. Everyone we met smiled and said hello, we were offered refreshment, and Sam was an amiable s We went in to the dealership after seeing the car online. Everyone we met smiled and said hello, we were offered refreshment, and Sam was an amiable salesman who walked us around the car, opened up the hood, inspected with his flashlight, opened up the trunk and showed us what to look for to indicate the car had not been in any accidents or had body work. The CarFax report was favorable and we ultimately bought the vehicle. The online price does not include the mandatory $810 fee that is charged for all used cars, and it was disappointing to see the advertised price go up about $2,000 (including other fees) by the time the "out-the-door" price is figured. Just something to keep in mind for those buying their first used car. More
by 2003CivicHybrid
Employees Worked With
June 12, 2015
My out of town experience with sales consultant Eli Yacoub I want to thank Eli Yacoub personally for the courtesy and professionalism that he showed me in purchasing my vehicle from him online. Being that I wa I want to thank Eli Yacoub personally for the courtesy and professionalism that he showed me in purchasing my vehicle from him online. Being that I was over 900 miles from the dealership and my plan was to fly there and pick up the vehicle. He was there to assist me staying in contact with me and making sure I got from the airport to the dealership which was over thirty miles to the dealership ok. He made sure I had meal before we completed my transaction to drive back home. He also called the next day to check to see if I made it back ok. He didn't have to do that and he did which shows his character as a good salesman. Thanks again Eli. You made my experience worth coming that distance to purchase my vehicle from you. Rudolph Parson More
by Rparson62
Employees Worked With
June 12, 2015
Great service My son just got his drivers license and its his birthday in a week so i knew just the man to go to! Unfortunately my son isnt a "honda guy" like me bu My son just got his drivers license and its his birthday in a week so i knew just the man to go to! Unfortunately my son isnt a "honda guy" like me but of course Tony was able to find me a used jetta that my son absolutely fell in love with and easily fit within my price range. Thanks again Tony! More
by hondaz4life
Employees Worked With
Tony Martisek
June 03, 2015
Thank you Bashkim Bob Dalipi you're the best. If I come across anyone looking for a car I will refer them to you. And if you're not there I will ask for Tony Martisek. Bob Dalipi you're the best. If I come across anyone looking for a car I will refer them to you. And if you're not there I will ask for Tony Martisek. Thnx More
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