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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
August 31, 2015
Wayne Thompson My experience buying a used car from Wayne Thompson was a very pleasant one. He was very professional , listened too what I was looking for and he mad My experience buying a used car from Wayne Thompson was a very pleasant one. He was very professional , listened too what I was looking for and he made sure I was happy with my purchase. I was very pleased with the help Wayne gave me. I will recommend him!! Thanks again!! More
by Lpando
Employees Worked With
Wayne Thompson, Tony Chippas
August 27, 2015
Fair deals My experience with the Napleton family of Oak lawn was unforgettable. Maurice Thomas made sure I was satisfied with my purchase from all aspects and A My experience with the Napleton family of Oak lawn was unforgettable. Maurice Thomas made sure I was satisfied with my purchase from all aspects and Anthony Chippas sealed the deal. They are men of their word. More
by eblanco88
Employees Worked With
Tony Chippas, Nikki Buckels
August 22, 2015
Tony's help I have to say I am very pleased with the customer service we received when we purchased our new car. Tony didn't let us walk away without offering a g I have to say I am very pleased with the customer service we received when we purchased our new car. Tony didn't let us walk away without offering a good deal. I tend to ask a thousand and one questions at times and he most definitely had the patience to sit with me and answer all my concerns. Great service, thank you Tony! More
by Rosi.guz1
August 16, 2015
Amazing Sam Girgis was a great salesman! I would recommend anyone to go to him if they are looking to purchase a car! He is caring and willing to find you the Sam Girgis was a great salesman! I would recommend anyone to go to him if they are looking to purchase a car! He is caring and willing to find you the best deal he can! I left extremely contentment and urge anyone to go see Sam! More
by MelissaMraz
Employees Worked With
August 14, 2015
Purchase of 2015 Honda CRV AWD On June 9th I purchased a 2015 Honda CRV AWD. My salesman, Maurice Thomas, made the experience a very positive one. He was exceptionally polite and re On June 9th I purchased a 2015 Honda CRV AWD. My salesman, Maurice Thomas, made the experience a very positive one. He was exceptionally polite and respectful of myself and my time and very knowledgeable of the vehicles Honda offered. I knew I wanted a CRV and Mr Thomas took the time and explained everything about the vehicle I selected. He is to be commended for his courtesy. Mr Thomas is an excellent asset to Ed Napleton Honda More
by Joan Schackmann
August 09, 2015
Car buying at this dealership and location is great Purchasing the vehicle was with great ease. I recommend this dealership very highly. Salesman, Gerald Griffin is wonderful to work with. Buying cars Purchasing the vehicle was with great ease. I recommend this dealership very highly. Salesman, Gerald Griffin is wonderful to work with. Buying cars here is never stressful as everyone at this dealership is friendly and knowledgeable, including the service department team. More
by HRVLOVER
August 05, 2015
In with a truck, out with a coupe! Brandon was a great resource and an upstanding salesmen during my most recent visit. I came onto the lot with my eyes on a Nissan Coupe, and hoping t Brandon was a great resource and an upstanding salesmen during my most recent visit. I came onto the lot with my eyes on a Nissan Coupe, and hoping to trade in my older truck as well. Safe to say both of these goals were accomplished and I have to thank Brandon for that. The Nissan was in great condition when I arrived for my test drive, Brandon was very friendly and honest with me as we talked through everything, and even gave me a fair trade in price for my truck. The entire experience was definitely smoother than I could've hoped for and I would recommend Brandon & Napleton Honda to anyone! More
by jpclarkenu
Employees Worked With
Brandon Gore
August 02, 2015
Smooth experience Gerald & staff were helpful, knowledgeable, and great! Made the experience very smooth! I highly recommend Ed Napelton Honda and salesman Gerald Griff Gerald & staff were helpful, knowledgeable, and great! Made the experience very smooth! I highly recommend Ed Napelton Honda and salesman Gerald Griffin! Thank you much!! More
by Cb300
August 01, 2015
Great dealership! We had a fantastic experience buying at ed napleton honda! Peter Czachor helped us stay within our budget and was extremely helpful in answering or fi We had a fantastic experience buying at ed napleton honda! Peter Czachor helped us stay within our budget and was extremely helpful in answering or finding answers to any questions we had. We have always been a Honda family because of the great product, but great customer service makes it hard to go anywhere else. Although this was our first time buying at Ed napleton Honda, we have been getting our cars serviced there for a few years and have yet to have a bad experience. Highly recommend! More
by kath j
Employees Worked With
Piotr Peter Czachor
July 30, 2015
Sam Day is the ONLY WAY! I had a few issues with this dealership, but I'm able to give the 5 stars because my sales rep Sam Day, was simply AWESOME! He was courteous, detailed I had a few issues with this dealership, but I'm able to give the 5 stars because my sales rep Sam Day, was simply AWESOME! He was courteous, detailed oriented, straight forward and just an all around nice guy! If you are in the market to purchase a new vehicle and you truly value customer service, please come here and ask for Sam! Trust me, you won't be disappointed. Thanks for everything Sam, my hubby is loving his wheels! #FathersDay2015 #NissanMaxima More
by Contrina S.
