Ed Napleton Honda in Oak Lawn

Mr. G and the team at Ed Napleton Honda are awesome! Went shopping for a new car for my mom this weekend. She is on a limited budget but needed a new car because hers was totaled in an accident. Mr. G to Went shopping for a new car for my mom this weekend. She is on a limited budget but needed a new car because hers was totaled in an accident. Mr. G took the time to show us the best option for her, walked us around the facility so we knew where everything was and worked hard with finance manager to get us a deal that was doable for my mom. He didn't quit till we were satisfied. He literally spent hours with us and didn't try to rush us out, even though we were still finalizing things after they had closed. I would definitely recommend Mr. G and Napleton Honda to anyone looking for a new car. More

Very Bad Experience I was excited to purchase a very low mileage used CR-V. Got what I thought was a good deal and spent a few hours at the dealership finishing paperwor I was excited to purchase a very low mileage used CR-V. Got what I thought was a good deal and spent a few hours at the dealership finishing paperwork and signing. Several days later, I got a call telling me I needed to re-sign papers due to an error. So, re-sign I did. A few days pass, I get another call and I have to re-sign the papers again because there is another error and they have now lost the down payment check I gave them so they need a new check. Now, I'm getting wary of the whole thing! I re-sign again, but they don't ask again for another check so I don't give it to them. A few days later, guess what? Another error, I need to re-sign AGAIN and they need that new check. They knocked off $100.00 from the downpayment for my troubles. I re-sign for the final time and give them a new check. I think all is finally well. A month later, I get a nasty collection notice in the mail telling me I owe $100.00 from the downpayment. Are you serious? I send them a nasty letter back reminding them that they gave me the $100 discount. Didn't hear a word from them. Finally 2 weeks later, I called to make sure they got my letter. They got it and removed the collection activity. Would have been nice if they had actually acknowledged my letter. Craziest car buying experience I have ever had. Sadly, the whole experience was so frustrating that I now feel annoyed every time I drive the car. I won't ever return to Napleton. More

A super experience with G.G. and Ed Napleton Honda. Gerald Griffin was our salesman on the purchase of the 2016 Honda Fit that we made. We went to the dealer on Friday, looked at some vehicles and becau Gerald Griffin was our salesman on the purchase of the 2016 Honda Fit that we made. We went to the dealer on Friday, looked at some vehicles and because of some special circumstances. We needed to wait until Saturday to make a final decision. Mr. Griffin understood and invited us to return the following day to follow up with our search and purchase. Over the course of both days, G.G. was most pleasant to the entire family. Very knowledgeable in the type of Honda we were looking at and answered our questions himself or with the aid of a co-worker. This was our second car purchase with a Napleton Dealership and the family is extremely happy that we did. For anyone looking to purchase a new or used car. I highly recommend you go see G.G and the guys at Ed Napleton Honda. Thank you Gerald for making the experience and process of buying our new car so enjoyable. Kathy Hernandez and Family More

Wonderful Experience!! Buying my new HRV-Mereida Rodriguez Mr. G.G was wonderful and personable. I hope I have the same energy when I reach my senior years. He was very patient and took the time to go over Mr. G.G was wonderful and personable. I hope I have the same energy when I reach my senior years. He was very patient and took the time to go over everything I needed to know about the car even though I am not mechanical, "sabby". Overall experience was great!!. He also made sure I had everything ready and set before I left the dealership. The other staff members that are technologically "sabby" were very helpful in setting up my IPhone, Navigation System and even the radio stations. Everyone was very friendly and very patient in explaining what I needed to know to operate all the new technology I am not use to. Definetly, I do recommend for you to go there. Service is wonderful!! More

Customer service at its best! As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained ever As a first time car buyer the whole experience can be scary, but Gerald made he whole experience plesent. He treated me like family and explained every thing really well. I look forward to coming back in the future! More

Unexpectedly Good! My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my ca My plan was to test drive a 2016 Hondo CRV and Toyota RAV4. Maurice Thomas was so thorough in detailing the functions of the CRV I knew that was my car. He showed the radio, Bluetooth, lights, gas switch, trunk, I mean everything, spare tire, how the key works. He had me sit in the back to show what the passenger ride was like. He was incredibly patient and took a not short test drive even looking at all the colors for me to choose which I liked best. He was interactive and personable without being pushy. I don't know if I got a good deal money wise or not but I think it was worth the money. This is the third new car I have purchased and the first Honda, and although the other experiences were good this was easily the best experience because of Maurice Thomas. More

Best experince I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance c I purchased a 2015 Honda Civic. Maurice definitely had a lot to work with given my situation, but he made things happen and worked hard with finance company to get me a really great deal on my new car. I didn't believe I would walk out of there with a new car, but I did and I am very thankful. If you are looking for someone to work hard for you with getting you the best car deal, then Maurice is your guy!!! More