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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
March 26, 2016
Great experience Gg was so incredible helpful with me purchasing my 2016 Honda Accord sport! It was such a great experience and I would recommend everyone I know to bu Gg was so incredible helpful with me purchasing my 2016 Honda Accord sport! It was such a great experience and I would recommend everyone I know to buy their cars from Ed napleton Honda in oak lawn with the service I received. I'm in my 20's and I wasn't taken advantage of and they treated me very well. My next car will have me returning back here thanks to Gg and Derek(finance). I really appreciate guys!!!!! More
by Joscelyn
March 22, 2016
Excellent Customer Service. I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very friendly and extremely knowledgeable. He takes the time to explain everything that is going on with my vehicle. More
by Y. Garcia
Employees Worked With
Jason Siler
March 21, 2016
Very knowledgeable service department! At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but l At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but live in Oak Lawn. I was in a hurry one day and went in to Napleton for an oil change and I'm glad that I did. I was very relieved to see Jason working here. I would always see him at a previous dealer and was worried when he had left. Jason recognized me and took care of me right away. Because of Jason I have given Napleton another chance and am now a valued customer. Keep it up. More
by Cheri
Employees Worked With
Steve Ignowski, Jason Siler, David Sobczak
March 19, 2016
Gerald Griffin is the BEST! It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still man It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still managed to get me in a new accord! Thanks so much Mr. Griffin! More
by RaineyMia
Employees Worked With
March 08, 2016
SUPERIOR CUSTOMER SERVICE!!! Gerald was FANTASTIC! From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I wa Gerald was FANTASTIC! From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I was being blessed moment by moment!. GG provided superior customer service, and he had a way on making you feel relaxed. He was also very knowledgeable about the vehicle I was interested in purchasing. And though my credit was not the best, I was able to buy the vehicle I wanted, with a payment I could afford. Now, I am riding in my new HRV-EX and enjoying every moment of it!!! More
by Ms Jane
Employees Worked With
March 06, 2016
Fast and Friendly It has been a pleasure to buy my new Honda from Ed Napleton Honda!! They took their time in finding the right car and broke down the financing in easy It has been a pleasure to buy my new Honda from Ed Napleton Honda!! They took their time in finding the right car and broke down the financing in easy terms big thanks to Tony M. Id recommend them to everyone. More
by Hey Mon
Employees Worked With
Tony Martisek
March 04, 2016
Wayne Thompson was great! I was looking for a used Chevy Tahoe nationwide and finally found the one with all the options I wanted at Ed Napleton Honda. Wayne Thompson helped m I was looking for a used Chevy Tahoe nationwide and finally found the one with all the options I wanted at Ed Napleton Honda. Wayne Thompson helped me through the process and was very attentive for a buyer that was coming from across the country. His manager Tony was great as well. These guys really did a great job. More
by Phil A
Employees Worked With
Wayne Thompson, Tony Chippas
March 03, 2016
GREAT SERVICE!! The customer service I received was great and it was a smooth transaction! I wasn't expecting to buy a car that day but after seeing what they could d The customer service I received was great and it was a smooth transaction! I wasn't expecting to buy a car that day but after seeing what they could do for me I couldn't pass it up. Thanks! More
by marloest
Employees Worked With
February 27, 2016
FANTASTIC MY SALESMAN Mutaz WAS DELIGHTFUL, KNOWLEDGEABLE AND VERY EFFICIENT.IT WAS A GREAT EXPERIENCE AND I LOVE MY NEW CAR. I AM A LONG TIME CUSTOMER SO I KNE MY SALESMAN Mutaz WAS DELIGHTFUL, KNOWLEDGEABLE AND VERY EFFICIENT.IT WAS A GREAT EXPERIENCE AND I LOVE MY NEW CAR. I AM A LONG TIME CUSTOMER SO I KNEW THE SERVICE DEPARTMENT WAS GREAT. NICE TO SEE THE SALES STAFF IS TOO. More
by Lorraine Fitzpatrick
Employees Worked With
Russ Ondo, Mutaz Abualsamen
February 26, 2016
Bar None, The Best!!!! The customer service I received from the dealership was impeccable. From DeeDee who connected me with Dave who found my car to Moe who drove me car f The customer service I received from the dealership was impeccable. From DeeDee who connected me with Dave who found my car to Moe who drove me car from DeKalb and to Johnny who gave me a great price. They all went above and beyond their call of duty. Moe gave me all the information I needed on my HR-V. He also drove me to Chase to get my check and patiently waited until the transaction was done. He answered all my questions and made my car buying experience one to remember. I'm glad I found this awesome team of people!!! Thank you for my car! More
by evan819
