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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
June 21, 2016
Excellent buying experience -- would recommend to a friend Tony, Bob, Frank and Kevin were extremely attentive to my situation, easy to work with and honest. Very professional dealership and would recommend to Tony, Bob, Frank and Kevin were extremely attentive to my situation, easy to work with and honest. Very professional dealership and would recommend to a friend!!! This was a fantastic buying experience. Thanks! More
by d.machemer
Employees Worked With
Other Employees :
Tony Chippas, Frank Alramli, Kevin Radakovits
June 18, 2016
Good experience It was an overall good experience. We found the used car for sale online and we drove a little over an hour to come and take a look at it. It was a ni It was an overall good experience. We found the used car for sale online and we drove a little over an hour to come and take a look at it. It was a nice car and we made the purchase. More
by Joshua8439
Employees Worked With
Demetrius rudd
June 15, 2016
Wonderful I was able to get a good car at a good price and be happy about my decision and Tony made sure I was happy with my purchase. I was able to get a good car at a good price and be happy about my decision and Tony made sure I was happy with my purchase. More
by cateyes56
Employees Worked With
Tony Chippas
June 14, 2016
Absolutely Amazing Sam Day was exceptional. His patience and willingness to explain was truly phenomenal. If you are looking for a great sales person, ask for Sam. Sam Day was exceptional. His patience and willingness to explain was truly phenomenal. If you are looking for a great sales person, ask for Sam. More
by TheNeice
Employees Worked With
June 14, 2016
Very Professional and Friendly Very professional Dealership. It was an easy transaction and great experience all over. By far my best experience and most of it goes to Samer Girgis Very professional Dealership. It was an easy transaction and great experience all over. By far my best experience and most of it goes to Samer Girgis who was able to get us through this from the time we entered this dealership. More
by Vibhor Kapoor
May 31, 2016
Excellent buying experience We were looking to purchase a Honda Accord and we did our research about pricing and we found out that Ed Napelton in oak lawn was the cheapest around We were looking to purchase a Honda Accord and we did our research about pricing and we found out that Ed Napelton in oak lawn was the cheapest around. We got there and we were greeted by a gentleman by the name of Othman, he pulled the car and explained all the features and specs. We did the deal and were out of there in an acceptable time. Terrific experience More
by M.K.
Employees Worked With
Frank Alramli, Othman Hamoud
May 31, 2016
I'll be back We worked with Othman on a previous deal and he was so nice working with us on a deal for our second car. We will definitely be back when it is time We worked with Othman on a previous deal and he was so nice working with us on a deal for our second car. We will definitely be back when it is time for another car from Napleton and Othman. More
by jl2016
Employees Worked With
Othman Hamoud
May 31, 2016
Great Experience!! Tony was fantastic!! Quick and easy transaction from start to finish!!! This was by far the best car buying experience I have ever had. Tony was able to get me into the e Quick and easy transaction from start to finish!!! This was by far the best car buying experience I have ever had. Tony was able to get me into the exact car I wanted with the options that I needed(wanted) plus more for a great price!! We had been researching cars and were debating between a few different models for a couple weeks. I saw this car and immediately knew it was the one for me. Thanks also to Kevin for showing me how to work everything and Derek in finance for getting me in and out in no time!! More
by Wendy Villarreal
Employees Worked With
Tony Chippas, Kevin Radakovits, Derek Urban
May 27, 2016
Very happy Gerald was extremely personable! In the past dealing with salesmen can be quite a headache but not with Gerald. I am very happy with my purchase! I wo Gerald was extremely personable! In the past dealing with salesmen can be quite a headache but not with Gerald. I am very happy with my purchase! I would strongly recommend Gerald to anyone who is looking to purchase a vehicle at Ed Napleton Honda. More
by Lovin the Honda
May 17, 2016
Horrible service This dealership is disgusting. They sold me a lemon. When I traded the car in and went through the proper steps to request reimbursement for an added This dealership is disgusting. They sold me a lemon. When I traded the car in and went through the proper steps to request reimbursement for an added warranty they failed to submit my claim. Two months later I find out that they haven't submitted any of my information and I'll have to wait an additional 1 month for reimbursement and that's if they answer the phone! You can't get in contact with any one to fix the problem. Go anywhere but this dealership!! More
by Lauren mason
