Ed Napleton Honda in Oak Lawn

A Thompson I have been a customer of Ed Napelton Honda since 2010, I would not go to any other Honda dealership. My customer service experience has been great f I have been a customer of Ed Napelton Honda since 2010, I would not go to any other Honda dealership. My customer service experience has been great for 6 years. Any problems I have had with my vehicles have been resolved immediately by the staff. My family has also purchased several vehicles from Ed Napleton and we are all pleased with the customer service provided by our salesman Gerald Griffin. More

Gerald to the Rescue I previously walked into the dealership and wasn't pleased with the sales rep that I encountered on that day and almost went elsewhere due to his igno I previously walked into the dealership and wasn't pleased with the sales rep that I encountered on that day and almost went elsewhere due to his ignorance and lack of customer service. Gerald was able to regain my trust as a client and make me feel as if my business was of value. He really paid close attention to details and was able to meet my needs. I am pleased with the service that I have received thus far and Gerald also checks in on me just to see how things are going. I can appreciate the small things like an email or a phone call. I have recommended him to a few people who are in the market for a new car. Thank you Gerald for making my experience as smooth and seamless as possible. More

Awesome First Car Buying Experience This dealership is great. This was my first car buying experience and the dealership really worked with me and made everything very easy. I was buying This dealership is great. This was my first car buying experience and the dealership really worked with me and made everything very easy. I was buying from out of state and made one trip to the dealership before I bought the car. I had the pleasure of working with Samer Gigis and I couldn’t ask for a more friendly and helpful car salesman. He was able to work with me to make the finances work for my situation. Samer was easily available to me throughout the whole car buying experience and very knowledgeable and walked me through the whole buying process. If you are thinking of going to this dealership I would highly recommend asking for Samer, he will make the whole experience easy and enjoyable. More

Worst experience ever! Took my odyssey for oil change and noticed my back door didn't open with remote. Dealer ordered the part month went by never got a phone call to let m Took my odyssey for oil change and noticed my back door didn't open with remote. Dealer ordered the part month went by never got a phone call to let me know the part was in. I called and they said it was in, made appointment for Saturday to get it installed 2hr wait. Got a loaner from the dealer, the car was ready on Monday. Got to dealer and noticed my windows on my odyssey were steaming left the loaner and got in my car. Noticed the car seats were moist and it was very hot. Also noticed water sitting on the door handle, the car was not washed. Went back inside the dealer and spoke to the manager. I was told that it was going to get resolved to back the loaner. The service department left my windows open while we had a major rain storm. Its Wensday and never received a call back to let me know what is going on, I called again and I was told it was ready to be picked up. Again went to the dealer and my surprise the car is dirty and nothing was done to it!!! I'm very upset, it seems like nobody cares if my car smells like mildew!!!! This is my 2 time bringing my car in and I'm very disappointed!! If I can I would rate a 0!!! Thats how upset I am More

New salesman 5 stars for dealership due to tony & Jamie. 0 stars for Sean. Many problems with Sean and his unkept promises and delays. Only wanted sell. Tony and J 5 stars for dealership due to tony & Jamie. 0 stars for Sean. Many problems with Sean and his unkept promises and delays. Only wanted sell. Tony and Jamie made everything right. They listened and took care of business. More

Excellent Experience Sam Girgis took care of us from the start till the end, catered to our needs and even customized the car to my preferences. I would highly recommend Sam Girgis took care of us from the start till the end, catered to our needs and even customized the car to my preferences. I would highly recommend this dealership and Sam Girgis to any car needs anyone has, made the experience easy and explained the process in a clear and concise way. Made car shopping a pleasant, successful and stress free experience unlike a lot of other dealerships More

Great Service I received great service from Gerald Griffin. He made sure I received the vehicle and financing I wanted. My family has worked with him in the past an I received great service from Gerald Griffin. He made sure I received the vehicle and financing I wanted. My family has worked with him in the past and we will continue to work with him. More

Don't Waste Your Time. If you are looking for HONEST business PROFESSIONALS this is NOT the place to go. They did not give me an HONEST quote. Even when I asked for out the If you are looking for HONEST business PROFESSIONALS this is NOT the place to go. They did not give me an HONEST quote. Even when I asked for out the door price including EVERYTHING about 20 times . When I arrived, after travleing an hour to get there, they somehow forgot to tell me about the accessorie fees. $1,600+ worth. They "had to get [me] in the door somehow." They told me this after wasting and initial 3 hours of my time. Seriously, do yourself a favor and save some hassel. Do not fall for that easy price BS and do not waste your time. Go to Valley Honda. More

Excellent Service My salesman allowed me to find the perfect vehicle to fit my budget. Was very understanding during the negotiation process and there was no pressure i My salesman allowed me to find the perfect vehicle to fit my budget. Was very understanding during the negotiation process and there was no pressure involved. If you are stressed out about buying a vehicle, come here and you will not regret the service they provide and the car they fit you in. More

Fantastic employee We are repeat buyers at Napleton Honda and the reason is because of employees like Piotr Czachor. From the time we walked in on July 1st he showed us We are repeat buyers at Napleton Honda and the reason is because of employees like Piotr Czachor. From the time we walked in on July 1st he showed us the utmost courtesy. We told him we wanted to look at CRVs. He escorted us out to the area where they were and he explained the benefits of each model. As we are not "Tech savvy" he carefully explained the features of the CRV. He was so knowledgeable and helpful that my wife and I decided to make our purchase. I know that purchasing a car, at times, can be very stressful but he made us feel very comfortable. We will recommend Pete and Napleton Honda to family and friends. More