Back

Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Contact Dealership

5800 West 95th Street

Oak Lawn, IL

60453

Directions

By Type

Showing 1,503 reviews

December 31, 2016

Great Experience!!!! I was very impressed with my experience at Ed Napleton Honda in Oak Lawn, I haven't bought a car in a long time and Sam Bader took FANTASTIC care on More

by NinaDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Martisek, Deedee Rauba
Jan 19, 2017 -

Ed Napleton Honda in Oak Lawn responded

You really made our day today.

December 23, 2016

Great service! The staff and all employees were courteous and helpful. I felt they went above and beyond their duties. I left very happy and will return because of t More

by Dodeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Noodwang
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Dodeh, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today.

December 17, 2016

Best Dealership My son and I had the best experience this evening....been looking for months for a car...so we went to Napoltan Honda ..well they had what we wanted.W More

by maxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2016 -

Ed Napleton Honda in Oak Lawn responded

Mr and Mrs Johnson, Merry Christmas !!! I'd like to personally thank you for your purchase, as well as thank you for taking the time to leave us a nice review. Gerald is one of the finest men that I've ever had the pleasure of working with. We always strive to be the best. Please don't forget to tell your friends a family about your experience here. Thank You, Tony Chippas Sales Manager Ed Napleton Honda of Oak Lawn

December 14, 2016

Bought Ridgeline Truck Steve Ignowski I bought my new 2017 Ridgeline Truck from Napleton Honda from Phoenix Arizona. Steve Ignowski their General Manager took care of EVERYTHING. He not o More

by Arizona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ignowski
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Arizona, for reaching out to us. Your opinion plays an integral part in our customer service.

December 12, 2016

Gerald Griffin is the best. Every experience at Napleton is great because of my salesman Gerald. He is so thoughtful and professional. He provided great training on how to operat More

by Debra Marillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Debra Marillo, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.

December 10, 2016

Waste of time! They do not honor the quote that they give you and they try to scam you by adding additional fees to the price. TERRIBLE CUSTOMER SERVICE! Will be ta More

by Honda Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Syriani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Ondo, Mutaz Abualsamen, Piotr Peter Czachor, Kathy Perales
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Honda Girl, we regret that you had a negative experience with us, but are glad you brought this to our attention.

December 10, 2016

Nex day So happy with my experience yesterday Last night I came in to purchase a 2015 civic ex pre owned walked out purchasing a 2017 Honda accord sport the s More

by PolishConstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Ondo, Tony Martisek, Piotr Peter Czachor
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Polishconstruction, thank you for taking the time to leave us feedback.

November 20, 2016

Great Experience Had a great experience with MJ and Deedee today. Very professional, friendly, courteous and high quality service. No complaints. I am very happy with More

by esonderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mutaz Abualsamen, Deedee Rauba
Jan 25, 2017 -

Ed Napleton Honda in Oak Lawn responded

Esonderman, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer. Glad your part of our Napleton Automotive Family

November 18, 2016

Great customer service Christopher Lammon is very helpful very time I go to Honda he makes sure I leave happy. I can ask him any questions and he will try to find out the a More

by Kassief17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lammon
Jan 25, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Kassief17. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

October 31, 2016

Professional salesman Just wanted to say Sam Vega was a great salesman. Was looking around at one other dealership stop by here and pick up the court sport what a great dec More

by Hondasport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks Hondasport, for leaving us this response.

...
119
...