Ed Napleton Honda in Oak Lawn

Wonderful Customer Service! I was summoned to the dealership by my friend and long time customer, James Barrow. Upon my arrival, I was greeted and welcomed by Gerald Griffin. U I was summoned to the dealership by my friend and long time customer, James Barrow. Upon my arrival, I was greeted and welcomed by Gerald Griffin. Unbeknownst to me, James had laid the ground work for me to get a new car. While test driving my soon to be automobile, Gerald offered practical and important information. He anticipated my questions and offered answers before I could ask them. He was very knowledgeable about the product and was not pushy. After I made my decision, Gerald made the process so much smoother and easier to traverse. Gerald was extremely thorough, making sure the windows were fingerprint free, the keys worked, and the plates where taken off my old car. He also made sure I was aware of the advantages of purchasing a vehicle from Napleton in Oak Lawn. Gerald made my buying experience pleasurable. I would definitely refer my friends to Gerald. More

ALWAYS a WONDERFUL experience! This is my second Honda Odyssey purchase at Ed Napleton Honda in Oak Lawn and it was super smooth, quick and wonderful. I chose the car I wanted, they This is my second Honda Odyssey purchase at Ed Napleton Honda in Oak Lawn and it was super smooth, quick and wonderful. I chose the car I wanted, they gave me what I needed for my trade in and I was in and out in a couple of hours from start to finish. My salesperson, Christian was fantastic and informative and helped me transfer my things. He showed me how to use all of the "fancy" new things on my van and made sure that I knew how to set everything up before I left the dealership. The Sales manager, Russ was fantastic and Tony in finance was not scary at all- he was informative and helpful and not pushy. I am so glad that I did not have to waste time shopping around, I went straight to Ed Napleton Honda in Oak Lawn and bought exactly what I wanted. LOVE my minivan! More

Highly recommended. Gerald was professional and helpful in all aspects. He is very friendly. The most impressive thing that I notice from this dealer is the lack of hard Gerald was professional and helpful in all aspects. He is very friendly. The most impressive thing that I notice from this dealer is the lack of hard press sell. I paid attention to how the staffs interacted with their customers. The relationship between staffs and customers reminds me of a service company, not a car selling business. Rest assure that you will be treated like customers, and not a haggle victim. More

BEST CAR BUYING EXPERIENCE EVER! I left with my DREAM CAR! This dealership is the absolute BEST! I cannot thank the employees of Napleton Honda enough! I was treated with respect the I left with my DREAM CAR! This dealership is the absolute BEST! I cannot thank the employees of Napleton Honda enough! I was treated with respect the entire time, beyond friendly staff! I have never been so happy leaving a dealership before! I would recommend them to ANYONE who wants to buy a new or pre owned Honda/other make! They truly take pride in ALL they do from the time you walk in to the time you leave with keys in your hand. I cannot wait to continue to do business with them! HUGE THANK YOU TO- TONY C, JOHNNY S, STEVE I, STEVE D, AND TONY M! You made what I thought was NEAR impossible, POSSIBLE! Thank you!!!!!!!!!!!!!!!!!!!! More

Awesome Service Department Making an appointment was easy. All I did was call and made an appointment quickly. When I came in I was in and out in about 40 min. That's awesome! J Making an appointment was easy. All I did was call and made an appointment quickly. When I came in I was in and out in about 40 min. That's awesome! Jason my service guy was quick and informative. I'll make sure to come back and see him again. More

Horrible experience!!! After all the mixed reviews I received about this dealership.. I still proceeded to give ed napleton Honda a chance on my Honda Pilot purchase. I call After all the mixed reviews I received about this dealership.. I still proceeded to give ed napleton Honda a chance on my Honda Pilot purchase. I called the 1800 number and was transferred to a woman by the name of Katrina West. She was very unknowledgeable about the vehicle I was inquiring about. She had a horrible and snotty attitude which made me not want to come in. I just can't believe this dealership has such ignorant representatives talking to new customers in such a way. I will never recommend anyone to this dealership. I ended up going to Honda City where I bought my beautiful Pilot Touring for a great price!! More

Please double check your final price before signing Although the sales person and the manager were very nice and courteous in nature, but I was so disappointed and frustrated by their unethical and nonp Although the sales person and the manager were very nice and courteous in nature, but I was so disappointed and frustrated by their unethical and nonprofessional behavior. After test drive and price negotiation I agreed to purchase a used 2013 Toyota Avalon and I agreed to pay for the car, Title fees and taxes only, but I refused to purchase any additional warranties or service packages and I made it very clear from the beginning. But when I was signing the final paperwork, I noticed that they added $910 to the final price of the car, so when I brought it into their attention, they tried to convince me that they were losing money on this deal because their purchasing agent made a mistake and paid too much for the car in an auction, so in order to compensate for his mistake, they asked me to pay additional $910 and purchase Napleton service package, otherwise they wont sell the car. So I walked out and didn't purchase the car. I wont go to this dealership again. Very unethical and unprofessional people. More

I got a new used car JP was great and provided the best customer service. This is not a creepy dealership. They are helping all people. Great job! Yes I will share with f JP was great and provided the best customer service. This is not a creepy dealership. They are helping all people. Great job! Yes I will share with family and friends. More

Great people, great service! Candice and John are both professional and hold their service to the highest of standards. They are kind and helpful, always wanting to ensure their c Candice and John are both professional and hold their service to the highest of standards. They are kind and helpful, always wanting to ensure their customers are nothing less than happy. More

Wonderful buying experience In general from my experience going to buy a car is like going to the dentist. However, I have a surprisingly wonderful experience working with thi In general from my experience going to buy a car is like going to the dentist. However, I have a surprisingly wonderful experience working with this dealership. I purchased a used vehicle. I worked with Gerald Griffin. He was very straightforward, honest and easy to work with. Thanks Gerald for your kind and professional attention. More