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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
November 07, 2017
New HR-V I came in to get oil changed, while waiting Gerald sold me a 2018 HR-V Thanks to Gerald Griffin, he is a super, excellent saleman. I came in to get oil changed, while waiting Gerald sold me a 2018 HR-V Thanks to Gerald Griffin, he is a super, excellent saleman. More
by Clara Tom
Employees Worked With
November 06, 2017
Great Service! Gerald Griffin is the best!! My family and friends have purchased at least five cars from him I specifically look for him every time I go into the Nap Gerald Griffin is the best!! My family and friends have purchased at least five cars from him I specifically look for him every time I go into the Napleton Honda dealership because I know how personable and experienced he is. He will not let you leave the parking lot with your new vehicle without making sure you understand all of its features!! More
by LoyalHondaBuyersince2001
Employees Worked With
Other Employees :
Bill in Finance! Great Guy!, Terry Niksic, Frank Alramli
November 05, 2017
Outstanding Service! I went in for a recall and was in and out in no time. They performed my recall, inspected my car and found a bad ball joint that was ready to break. C I went in for a recall and was in and out in no time. They performed my recall, inspected my car and found a bad ball joint that was ready to break. Candice was very helpful in getting this additional repair done as I waited. I was very happy with their service. More
by Dennis123
Employees Worked With
Candice Noodwang
October 27, 2017
Great service , great people I had a sales consultant Gerald Griffin he was phenomenal .he helped me in every aspect and made sure to feel welcomed. He also thoroughly showed me e I had a sales consultant Gerald Griffin he was phenomenal .he helped me in every aspect and made sure to feel welcomed. He also thoroughly showed me every option .it was a great experience will definitely send anyone looking for an affordable top end car, this is the place .I bought a Civic, couldn't be happier with the price and options. Looks great too! More
by bill kalantzis
Employees Worked With
October 23, 2017
Great experience! I went to Napleton Honda desiring a Honda CRV. What I wanted was not in my budget but my salesperson Sam made sure that I found the next best car for I went to Napleton Honda desiring a Honda CRV. What I wanted was not in my budget but my salesperson Sam made sure that I found the next best car for my needs. He was very patient informative and helpful through my decision making process. I ended up with a dodge journey and with the help of the manager Tony, my desired monthly payments almost match my what my actual payment will be. I didn't get exactly what I came in looking for, nevertheless, I am super excited about this new purchase. More
by Dodgegirlnow
October 21, 2017
Seamless out of state transaction! I purchased a vehicle from out of state - Stephen Dahlke sent me hi resolution pictures of all the areas I requested. The sale went very well, staff I purchased a vehicle from out of state - Stephen Dahlke sent me hi resolution pictures of all the areas I requested. The sale went very well, staff was tremendous and i would recommend this dealer for in state or out of state transaction all day long!! Communication was wonderful! More
by daveginazo
October 21, 2017
2016 dodge charger hellcat I bought a 2016 hellcat and man i love it. At first i thought i wasn't going to get approved for the car,till i met the manger tony. He made sure i go I bought a 2016 hellcat and man i love it. At first i thought i wasn't going to get approved for the car,till i met the manger tony. He made sure i got a low rate and A low payment. I really recommend people to go her. i went to a couple of dealers and i could not get a loan .They will get you a loan and a great rate. THANKS TO OAK LAWN HONDA FOR HELP MAKE MY DREAM COME TRUE. BIG THANK YOU TO TONY!!!!!!!!!!!!!!!!! More
by Jibawi
Employees Worked With
Tony Chippas
October 19, 2017
To happy DAVE and his Service team do a great job keeping my 2012 Accord running great. 130 miles runs great. Please keep up the great work. I’ll keep coming DAVE and his Service team do a great job keeping my 2012 Accord running great. 130 miles runs great. Please keep up the great work. I’ll keep coming back More
by Dan0711
Employees Worked With
Cooper and Deante, Jason Siler, Terry Niksic, David Sobczak, Candice Noodwang, Chris Lammon
October 19, 2017
Better than jiffy lube and less money Was ready to go across the street to jiffy lube when I pulled into Ed Napleton Honda. I met a gal named Candice she was very nice she got me started Was ready to go across the street to jiffy lube when I pulled into Ed Napleton Honda. I met a gal named Candice she was very nice she got me started with an oil change but turns out after an inspection I need several other things skeptical at first but I felt comfortable there so I was considering just the oil change but then Dave the service manger explained it again and I decided to get it done excellent service could have been a little faster but I felt it was worth the wait. Free snacks were nice. Thanks for the good service More
by Butter Cup
Employees Worked With
Steve Ignowski, Heather Tyrala, David Sobczak, Candice Noodwang
October 19, 2017
Excellent Experience at Ed Napleton Honda I recently purchased a Toyota Rav-4 from Ed Napleton. From the first phone call through the test drive and purchase everything was easy and went great I recently purchased a Toyota Rav-4 from Ed Napleton. From the first phone call through the test drive and purchase everything was easy and went great. Tony C. the used car manager, and Piotr my salesman we’re both fantastic to work with. This was my first car purchase and they really were phenomenal and made the whole process understandable. In the end I left a happy car owner. More
by Emzilla23
Employees Worked With
Tony Chippas, Piotr Peter Czachor
